2/10 Terrible
James
Travelled with family
30 Nov 2025
Disliked: Staff & service, amenities
Such a hugely disappointing experience.
Staying at Claridges was something we’d said we’d do for years but never got round to until now, an experience we’d looked forward too for a long long time.
I’ll start by saying, we’re a mid 30’s couple from Glasgow with a 10 year old son. We are in London almost monthly for a couple of nights at a time, as we love the shops and restaurants of the greatest city on earth.
Around 70% of the time we stay The Ritz, unless we want a spa and we use other hotels such as the Mandarin, the Londoner, Jumeirah etc etc.
I was always under the impression Claridges main competitor was the Ritz. I couldn’t have been more wrong, it couldn’t lace the Ritz boots. It falls MILES short of the ritz standards on absolutely everything.
Firstly check in, this was one of only two positives, the young Irish girl at check in desk was welcoming and wonderful, can’t fault her. Door staff were fine, nothing special, just fine. Unlike the ritz where you are made to feel a million dollars before you even step inside with the customary “welcome home”.
Next up was the room, we had a “Mayfair suite”, not sure what makes it a suite, it was tiny, I’ve stayed in bigger Travelodge rooms. The decor was horrible, wooden everything, multiple different woods that simply don’t match. Only positive was an amazingly stocked minibar. Mattress and pillows were horrible, we both had a terrible sleep.
It was also made very clear before the stay at booking originally and at check
James
Stayed 1 night in Nov 2025
