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Waldstaetterhof Swiss Quality Hotel

3.5 star property

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Photo gallery for Waldstaetterhof Swiss Quality Hotel

Lobby sitting area
In-room safe, desk, free WiFi, bed sheets
Reception
Lobby sitting area
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View in a map
Zentralstrasse 4, Lucerne, LU, 6004
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Place, KKL Lucerne
    ‪3 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Single Room, 1 Single Bed

In-room safe, desk, free WiFi, bed sheets

Single Room, 1 Single Bed

9.8 out of 10
Exceptional
(11 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

In-room safe, desk, free WiFi, bed sheets

Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Comfort Single Room

In-room safe, desk, free WiFi, bed sheets

Comfort Single Room

  • Sleeps 1

View all photos for Junior Suite

In-room safe, desk, free WiFi, bed sheets

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Single Room Courtyard Side

9.4 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Double Room Courtyard Side

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Comfort Room

In-room safe, desk, free WiFi, bed sheets

Comfort Room

  • Sleeps 2

View all photos for Premium Room

In-room safe, desk, free WiFi, bed sheets

Premium Room

  • Sleeps 2

View all photos for Comfort Single Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Single Room Courtyard Side

  • Sleeps 1

View all photos for Comfort Room

In-room safe, desk, free WiFi, bed sheets

Comfort Room

9.0 out of 10
Wonderful
(23 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite

In-room safe, desk, free WiFi, bed sheets

Suite

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room

In-room safe, desk, free WiFi, bed sheets

Premium Room

7.6 out of 10
Good
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Comfort Double Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Double Room Courtyard Side

  • Sleeps 2

View all photos for Suite

In-room safe, desk, free WiFi, bed sheets

Suite

  • Sleeps 2

View all photos for Junior Suite

Flat-screen TV

Junior Suite

  • Sleeps 2

View all photos for Triple Room

In-room safe, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3

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Exterior
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 717 reviews
The price is €197
includes taxes & fees
1 Feb - 2 Feb
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About this property

Waldstaetterhof Swiss Quality Hotel

Lakefront hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include conference space, dry cleaning and laundry facilities.
Waldstaetterhof Swiss Quality Hotel offers 91 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and fans. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Waldstaetterhof Swiss Quality Hotel. During your stay, you're just a quick walk from Chapel Bridge. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Gleis 1
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from The Swiss Path and Museum Sammlung Rosengart
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Waldstaetterhof Swiss Quality Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Waldstaetterhof Swiss Quality Hotel was completed in September 2024.

This 3.5-star Lucerne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Gleis 1 – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Parking on site (CHF 40 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CHF 25 for adults and CHF 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gleis 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Built in 1898
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2024
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet, per night

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Self-parking fee: CHF 40 per day
  • Pet fee: CHF 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Hotel Waldstaetterhof
Waldstaetterhof
Waldstaetterhof Hotel
Waldstaetterhof Swiss Quality
Waldstaetterhof Swiss Quality Hotel
Waldstaetterhof Swiss Quality Hotel Lucerne
Waldstaetterhof Swiss Quality Lucerne
Waldstaetterhof Swiss Quality
Waldstaetterhof Swiss Quality Hotel Hotel
Waldstaetterhof Swiss Quality Hotel Lucerne
Waldstaetterhof Swiss Quality Hotel Hotel Lucerne

Waldstaetterhof Swiss Quality Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 1009 reviews
Rating 8 - Good. 396 out of 1009 reviews
Rating 6 - Okay. 85 out of 1009 reviews
Rating 4 - Poor. 30 out of 1009 reviews
Rating 2 - Terrible. 10 out of 1009 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Oct 2025

10/10 Excellent

Shu Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room is clean and location is good.
Stayed 1 night in Oct 2025

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room; convenient location near train station;
Stayed 2 nights in Sep 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to and from train station
Stayed 1 night in Sep 2025

8/10 Good

Kyli

Stayed 2 nights in Oct 2025

10/10 Excellent

Jim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, brought up a fan to cool room. Maybe shut air down too early
Stayed 2 nights in Oct 2025

10/10 Excellent

Onix A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, very close to Pier and Train Station. Walkable to restaurants and tourists areas. Great service!
Stayed 1 night in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. I will say that if not super careful in the doorless shower, water goes everywhere into the room. We narrowly avoided disaster! The blockout shades are perfect. We honestly didn't spend much time in the hotel itself. We left for Italy early the next day.
Stayed 1 night in Oct 2025

10/10 Excellent

Martin

Ok
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Waldstaetterhof. The staff was helpful and friendly. It is well located, close to Grindelwald First and Grindelwald Bahnof. We stayed for four nights and went all over the Jungfrau region. We would stay again.
Stayed 2 nights in Sep 2025

8/10 Good

Doris

Liked: Cleanliness, property conditions & facilities, room comfort
Plenty of shops nearby. Bar on premises.
Stayed 1 night in Sep 2025

10/10 Excellent

Tracy

Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very beautiful conveniently located in the city. Room was quiet, clean and the bed was very comfortable.
Stayed 1 night in Sep 2025

2/10 Terrible

Alexander

Stayed 1 night in Sep 2025

6/10 Okay

Cindy

Travelled with family
Disliked: Amenities, property conditions & facilities
Fine for one night. Water temp. was broken so took cold showers. Will choose differently in future.
Stayed 1 night in Sep 2025

10/10 Excellent

Seshu L., Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel right next to the train station.
Stayed 2 nights in Aug 2025

8/10 Good

Shravan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
I love the vibe of the hotel, it’s very close to the train and walkable distance everywhere including the chapel bridge and the lion monument!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kamaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Pillows and comforters were uncomfortable compared to previous properties. Area is extremely noisy and busy.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 2 nights in Sep 2025

6/10 Okay

Alina

The hotel is in a great location but that’s pretty much the only thing about it. Stayed there for 3 nights, i would 100% not return. The rooms are extremely small, there’s not even one shelf to put your clothes on, had to keep everything in my luggage. Shower was ridiculously tiny, i kept hitting my elbows on the shower wall while washing my hair but the biggest problem was the lack of AC. Which was my fault for not paying attention and booking a hotel without AC. There was an old fan in the room that did nothing other than giving me a headache, hotel manager told us to just keep the window open. It was very hot outside so that didn’t help not to mention it was extremely noisy since it was facing main street. Do yourself a favor and stay somewhere else!
Stayed 3 nights in Aug 2025

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Location is right next to railway station. Walkable to all historic places in Lucern. Wonderful people. Extremely clean. What a Swiss hotel should be.
Stayed 1 night in Aug 2025

4/10 Poor

Rajiv

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No air conditioning in the hotel and the rooms. It was extremely uncomfortable at night and sleeping was very difficult. Would not recommend this hotel to anyone
Stayed 2 nights in Jul 2025

10/10 Excellent

ANIL, HIGHTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Staff was friendly and accommodating
Stayed 1 night in Apr 2025