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Hyatt Centric Gran Via Madrid

5.0 star property

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Photo gallery for Hyatt Centric Gran Via Madrid

Terrace/patio
Suite, Terrace | Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (EUR 27 per person)
Exterior
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Gym
  • Housekeeping

Explore the area

View in a map
Gran Via 31, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace | Premium bedding, minibar, in-room safe, desk

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Suite (Fenix)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (Gran Via)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

9.2 out of 10
Wonderful
(16 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (Grand Via View)

Junior Suite (Grand Via View) | Premium bedding, minibar, in-room safe, desk

Junior Suite (Grand Via View)

10.0 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, minibar, in-room safe, desk

Executive Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom | Designer toiletries, hair dryer, towels

Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Gran Via View)

Room, 1 King Bed (Gran Via View) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Gran Via View)

9.4 out of 10
Exceptional
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Premium bedding, minibar, in-room safe, desk

Family Suite, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Terrace (Grand Via View)

Room, 1 King Bed, Terrace (Grand Via View) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace (Grand Via View)

10.0 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

8.8 out of 10
Excellent
(15 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

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About this property

Hyatt Centric Gran Via Madrid

Luxury hotel with bars/lounges and 24-hour fitness centre
This smoke-free hotel features a restaurant, 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site.
Hyatt Centric Gran Via Madrid offers 159 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Centric Gran Via Madrid. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Hielo y Carbon
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2121 square feet (197 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury Hyatt Centric Gran Via Madrid.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Hielo y Carbon – This restaurant specialises in international cuisine.
Jardin de Diana – On-site rooftop bar. Open daily.
Ondas Bar – On-site lobby lounge. Open daily.
24-hour room service is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 27 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Hielo y Carbon
  • Jardin de Diana
  • Ondas Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,121 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Banquet hall
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Pet fee: EUR 50 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Hotel
Hyatt Centric Gran Via
Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Madrid Madrid
Hyatt Centric Gran Via Madrid Hotel Madrid

Hyatt Centric Gran Via Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 1003 reviews
Rating 8 - Good. 142 out of 1003 reviews
Rating 6 - Okay. 41 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, super clean, and the staff were incredibly friendly. The rooftop was absolutely beautiful — great views and atmosphere. Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

michael

Stayed 3 nights in May 2025

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff
Stayed 1 night in May 2025

10/10 Excellent

Gabriel, Cutler Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in May 2025

4/10 Poor

Behrooz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Compared to other hotels with same star ratings and upgrades we stayed in this same area last week, our room was small, beds very small and uncomfortable, shower had warm water but not hot water. Travelled with family. Had 2 rooms. On the positive side hotel is in good location. Room was quiet and clean. Not the best choice. Will not stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Javier Alejandro

Stayed 1 night in May 2025

10/10 Excellent

Lisa Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Milqueza, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean.
Stayed 1 night in May 2025

10/10 Excellent

Emerald

Stayed 1 night in Apr 2025

10/10 Excellent

FAHAD, SHUHADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel and area
Stayed 6 nights in Apr 2025

10/10 Excellent

Jacques

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service, and convinience.
Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Jamison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, superb staff
Stayed 3 nights in Apr 2025

10/10 Excellent

Arthur, Venice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. They contacted us several times to see if there was anything they could do for us. They were very attentive to our needs and wants. Great job!
Stayed 4 nights in Mar 2025

6/10 Okay

Raphael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There is a roof top that generate a huge stress in the entrance of hotel Neibirhood corweded
Stayed 2 nights in Mar 2025

4/10 Poor

Jennifer, West Orange

Stayed 2 nights in Mar 2025

10/10 Excellent

Alejandro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and professional
Stayed 1 night in Mar 2025

10/10 Excellent

Gertrud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, loved the breakfast’s buffet that included a la carte too. Staff was very friendly. Hotel is really well located. Loved the snack and tea table, it was a nice thing to have at the end of the day. The only part that I did not like was the detergent they use to wash the sheets I guess or the spray they use to “refresh” the room, it has a strong synthetic fragrance that lingered on my clothes during the day. If you like Downy or Farnese then you would not have a problem with that. My nose might be too sensitive.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daisy

Liked: Room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. The staff were polite but not overly friendly. I wish they were more friendly.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near central Madrid

The room was spacious the location was amazing could walk to so many sites and shopping. The concierge staff was so helpful and friendly and the barista in the morning at the coffee shop became a friend. A very excellent stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Guy Mati

Stayed 2 nights in Mar 2025

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is timeless
Stayed 3 nights in Mar 2025

10/10 Excellent

Jaliye

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is at a perfect location to see all the sights.
Stayed 2 nights in Mar 2025