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NH Collection Madrid Gran Vía

4.0 star property
VIP Access

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Photo gallery for NH Collection Madrid Gran Vía

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Lobby
Lobby
Premium Room | 1 bedroom, minibar, in-room safe, soundproofing
Lunch and dinner served, Spanish cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Gran Via 21, Madrid, Madrid, 28013
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪6 min walk‬
  • Plaza Mayor
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premium Room (Extra Large)

1 bedroom, minibar, in-room safe, soundproofing

Premium Room (Extra Large)

10.0 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room (Gran Vía View)

Superior Double or Twin Room (Gran Vía View) | 1 bedroom, minibar, in-room safe, soundproofing

Superior Double or Twin Room (Gran Vía View)

9.6 out of 10
Exceptional
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, minibar, in-room safe, soundproofing

Superior Double or Twin Room

9.4 out of 10
Exceptional
(20 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room (Gran Vía View)

Premium Room (Gran Vía View) | 1 bedroom, minibar, in-room safe, soundproofing

Premium Room (Gran Vía View)

9.8 out of 10
Exceptional
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room | 1 bedroom, minibar, in-room safe, soundproofing

Premium Room

9.8 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (Gran Via View)

1 bedroom, minibar, in-room safe, soundproofing

Junior Suite (Gran Via View)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

1 bedroom, minibar, in-room safe, soundproofing

Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Via View | Extra Bed 3 Adults)

1 bedroom, minibar, in-room safe, soundproofing

Junior Suite (Gran Via View | Extra Bed 3 Adults)

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

NH Collection Madrid Gran Vía

Hotel with a restaurant, steps from Gran Via
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
NH Collection Madrid Gran Vía offers 94 accommodations with minibars and a safe. A pillow menu is available. 45-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of NH Collection Madrid Gran Vía's great location. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at Picalagartos
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a terrace
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
  • Dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. NH Collection Madrid Gran Vía also features a terrace, dry cleaning/laundry services, and room service (during limited hours).

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to noon.
Picalagartos – This restaurant specialises in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Picalagartos – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 13 to 32 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Picalagartos
  • Picalagartos

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 13 to 32 per person
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Via 21 Hotel
Gran Via 21 Senator
Hotel Gran Via 21
Hotel Senator Gran Via 21
Senator 21 Hotel
Senator Gran Via 21
Senator Hotel Gran Via 21
Senator Gran Via Hotel Madrid
Senator Gran Via Madrid
Nh Collection Madrid Gran Via
NH Collection Madrid Gran Vía Hotel
NH Collection Madrid Gran Vía Madrid
NH Collection Madrid Gran Vía Hotel Madrid

NH Collection Madrid Gran Vía Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1002 reviews
Rating 8 - Good. 155 out of 1002 reviews
Rating 6 - Okay. 30 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for weekend trip to Madrid, we couldn’t fault the location , service and room !
View from room 504
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy the location
Stayed 7 nights in May 2025

10/10 Excellent

Jennifer, St Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will 100% stay at this hotel again and again. The staff is amazing, the facilities are gorgeous. Everyone is kind, the beds are comfortable, as are the pillows.. rooms are beautiful. I have repeatedly stayed in Madrid, I find this location to be superb. It is walkable to everywhere, and in the heart of the action. The rooms are quiet, roof gorgeous, staff bend over backwards to be helpful. Wonderful food as well. Each area is thoughtfully decorated and our visit in a balcony room was outstanding!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estadia fue excepcional. Desde la llegada nos recibieron como reyes. Luego la habitacion super comoda y limpia. La vista del balcon exceptional. La cena y desayuno en el piso 8 super y el roof top tambien. En resumen Espectacular!!
Stayed 4 nights in May 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay at Madrid

Good location, clean, friendly
Stayed 3 nights in Apr 2025

8/10 Good

Oscar

Stayed 2 nights in Apr 2025

2/10 Terrible

Pornpairoa

Stayed 2 nights in Apr 2025

10/10 Excellent

Claudia, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we were truly impressed by the level of service and professionalism at this hotel. Every detail was carefully attended to, and the entire staff made us feel completely at home. A special thank you to Bianca, Guest Relations Manager, whose warmth, attention, and personal touch made our stay even more memorable. Her genuine care and dedication truly set this place apart. We felt welcomed, valued, and relaxed throughout our stay. Highly recommended – we can’t wait to come back!
Stayed 9 nights in Apr 2025

10/10 Excellent

Emeric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location
Stayed 1 night in Apr 2025

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort

Short visit at Madrid center.

It is a good 3.5 stars hotel with friendly and helpful recepcionists. The restaurant service is ok. The rest is average. A little noise at nigths, so we placed ear plugs on Thank you!
Stayed 2 nights in Apr 2025

10/10 Excellent

BARBARO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I joined the stay and the location of the hotel The price of the stay was high
Stayed 4 nights in Apr 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Glorivee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is spectacular! Very good location!
Stayed 2 nights in Mar 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Absolutely amazing hotel. Beautiful rooms/nice staff. Strongly recommending
Stayed 2 nights in Mar 2025

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another good stay

I have stayed at this hotel several times. The staff is very friendly and helpful. The rooms have pretty much everything you need. The location is very good. I will continue to stay here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, quiet room, close to everything,
Stayed 7 nights in Mar 2025

10/10 Excellent

Alex

Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Stayed 4 nights in Mar 2025

10/10 Excellent

Roger

Welcoming staff and comfortable room.
Stayed 4 nights in Mar 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the center of all of the stores, restaurants and entertainment places of Madrid. When we return to Madrid, we would definitely stay in this hotel again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, great vibe and rooftop is great
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property centrally located, friendly and service oriented staff
Stayed 1 night in Feb 2025