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The Palace, a Luxury Collection Hotel, Madrid

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Place, Thyssen-Bornemisza National Museum
    ‪1 min walk‬
  • Place, National Prado Museum
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Neptuno View Room with 2 Twin Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Neptuno View Room with 2 Twin Beds

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins | Premium bedding, pillow-top beds, minibar, in-room safe

Palace Room with 2 Twins

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room with 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Cortes View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Cortes View Room with 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room with 2 Twin Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room with 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Cortes Suite

Cortes Suite | Living room | Smart TV

Cortes Suite

  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Neptuno View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Neptuno View Room with 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Palace Suite

Palace Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Palace Suite

  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room with 1 King Bed, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room with 1 King Bed, Street View

7.6 out of 10
Good
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Cervantes Suite

Cervantes Suite | Living room | Smart TV

Cervantes Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

  • 168 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Neptuno Suite

Neptuno Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Neptuno Suite

  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Premium Neptuno View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Premium Neptuno View Room with 1 King Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room with 2 Twin Beds, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room with 2 Twin Beds, Street View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

The Palace, a Luxury Collection Hotel, Madrid

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. Housekeeping is available on request.
The Palace, a Luxury Collection Hotel, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Palace, a Luxury Collection Hotel, Madrid. During your stay, you're just a quick walk from National Prado Museum. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Steps from Thyssen-Bornemisza National Museum and Congress of Deputies
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury The Palace, a Luxury Collection Hotel, Madrid.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
The Palace, a Luxury Collection Hotel, Madrid has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 150 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 45 per person
  • Pet fee: EUR 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

The Palace, a Luxury Collection Hotel, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1001 reviews
Rating 8 - Good. 165 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms which have been recently refurbished. Lovely breakfast and despite being a large hotel, you feel like its an intimate setting.
Stayed 3 nights in Feb 2026

10/10 Excellent

FERNANDO

Stayed 1 night in Feb 2026

10/10 Excellent

roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay. A real 5 star hotel.
Stayed 7 nights in Feb 2026

10/10 Excellent

Andres

Stayed 3 nights in Feb 2026

10/10 Excellent

Liset, Chicago

Stayed 1 night in Jan 2026

10/10 Excellent

Patrick

Stayed 4 nights in Jan 2026

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Best in town! Staff is always available to help and very kind and respectful
Stayed 1 night in Jan 2026

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Beautiful hotel great service and staff. Would highly recommend.
Stayed 6 nights in Jan 2026

10/10 Excellent

bahman

Stayed 2 nights in Jan 2026

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2026

10/10 Excellent

Regina

Stayed 7 nights in Jan 2026

10/10 Excellent

Gordon

Stayed 1 night in Dec 2025

10/10 Excellent

Julio, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 6 nights in Dec 2025

10/10 Excellent

Luis, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, with a vetusta feel.
Stayed 1 night in Nov 2025

6/10 Okay

Enrique

Liked: Cleanliness, property conditions & facilities
Great room, building and breakfast. The staff is very kind on an individual basis. The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked. Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return.
Stayed 1 night in Dec 2025

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Excellent clan beautifully laid out very comfortable Great hotel must stay
Stayed 1 night in Dec 2025

6/10 Okay

Mona

Stayed 2 nights in Dec 2025

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Simply.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and the room was spectacular!!! Everything about the hotel was top notch!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling
Stayed 2 nights in Dec 2025

10/10 Excellent

Earl

Stayed 7 nights in Dec 2025

10/10 Excellent

Enrique

Stayed 1 night in Dec 2025

10/10 Excellent

Peter Karl, Tottenham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was outstanding… the room, the decor, the hotel architecture, the domed dining area, the service, and the breakfast buffet!
Stayed 6 nights in Nov 2025

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is fantastic about this place
Stayed 2 nights in Dec 2025

10/10 Excellent

Jason Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025