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M Social Hotel New York Times Square

4.0 star property
VIP Access

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Photo gallery for M Social Hotel New York Times Square

Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Interior
Breakfast, lunch, dinner served; American cuisine
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
226 W 52nd St, New York, NY, 10019
  • Place, Broadway
    ‪2 min walk‬
  • Place, Broadway Theatre
    ‪2 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed, City View (Social)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View (Social)

8.8 out of 10
Excellent
(269 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View (Social)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, City View (Social)

8.6 out of 10
Excellent
(307 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Hudson River View)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed (Hudson River View)

8.8 out of 10
Excellent
(148 reviews)
  • River view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hudson River View)

Superior Room, 2 Double Beds (Hudson River View) | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds (Hudson River View)

8.6 out of 10
Excellent
(39 reviews)
  • River view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Social Deluxe Times Square King -Ball Drop View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Social Deluxe Times Square King -Ball Drop View

8.6 out of 10
Excellent
(39 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Times Square)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds (Times Square)

8.6 out of 10
Excellent
(64 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Social Premier Times Square King -Ball Drop View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Social Premier Times Square King -Ball Drop View

9.2 out of 10
Wonderful
(26 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds (Times Square)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premier Room, 2 Double Beds (Times Square)

8.4 out of 10
Very good
(45 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About this property

M Social Hotel New York Times Square

A restaurant, a 24-hour health club and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Change of towels is available on request
M Social Hotel New York Times Square offers 480 accommodations with a safe and a hairdryer. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The breakfast at M Social Hotel New York Times Square gets high marks from our customers. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy American cuisine while dining at Beast & Butterflies
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have really good things to say about the accommodation, from the comfy beds and spaciousness to the low noise level and cleanliness
  • Steps from Times Square Church and August Wilson Theater
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A 24-hour health club, a rooftop terrace, and an arcade/games room are also featured at the business-friendly M Social Hotel New York Times Square.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Beast & Butterflies – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 43.35 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Beast & Butterflies

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 900 square feet of conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 33 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.90 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 43.35 per person
  • Nearby parking fee: USD 55 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
This property has a strict no-smoking policy. Violators will be subject to a fine of USD 500.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New York Times Square Novotel
Novotel New York Times Square Hotel
Novotel Hotel
Novotel Hotel New York Times Square
Novotel New York Times Square
Accor New York City
New York City Novotel
Novotel Hotel New York
Novotel New York City
Novotel New York Times Square Hotel New York City
Novotel Times Square
Novotel Times Square Hotel
Novotel New York Times Square
M Social Times Square New York
M Social Hotel Times Square New York Hotel
M Social Hotel Times Square New York New York
M Social Hotel Times Square New York Hotel New York

M Social Hotel New York Times Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2242 out of 3585 reviews
Rating 8 - Good. 795 out of 3585 reviews
Rating 6 - Okay. 320 out of 3585 reviews
Rating 4 - Poor. 111 out of 3585 reviews
Rating 2 - Terrible. 117 out of 3585 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Larry, Couva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and room comfort
Stayed 4 nights in Dec 2025

8/10 Good

Kelly, Orchard Park

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was not explained that the $61 credit couldn’t be used for room service. The staff was super friendly and accommodating.
Stayed 3 nights in Dec 2025

6/10 Okay

ABDULLAH

Stayed 3 nights in Dec 2025

6/10 Okay

Crystal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was fine enough. Clean and location was great for walking and exlporing. Also great view of the beginning of Time Square. This hotel charges $500 for any kind of smoking in the room inclusing vaping! There is a small sign in the room that is easily missed and the front desk does not mention upon checkin. Lots of extra charges on my credit card also and the room charge was $400 more than what i booked it for. Front desk was not helpful. Cleaning staff starts knocking on doors at 8am on checkout day even though checkout is 11. The "rooftop" bar was not on a roof at all. Terace was close for the duration of our stay and the bar space was always full of random people not staying at the hotel.
Stayed 4 nights in Dec 2025

6/10 Okay

Flauver Joseph

Liked: Staff & service
Disliked: Amenities
The roof top bar area was closed every time we wanted to go out. That’s the entire reason we booked this specific hotel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Emery

Stayed 4 nights in Dec 2025

6/10 Okay

Luiz Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good size room, nice view. Helpful friendly staff, delicious breakfast.
Stayed 2 nights in Nov 2025

6/10 Okay

Alaina

Stayed 4 nights in Dec 2025

10/10 Excellent

Kristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M
Stayed 4 nights in Dec 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Room was a bit small for my liking and the king bed definitely looked smaller then the one i own. The whole hotel was dark at all times and the room lighting sucked for getting ready. Shower was a good size and good water pressure
Stayed 3 nights in Dec 2025

10/10 Excellent

JOCELYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and checkin smooth! The hotel was beautiful and clean and close to everything we wanted to do.
Stayed 2 nights in Dec 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very busy hotel, great atmosphere, great lounge. Cons: TV didn't work sometimes called for help, no one ever showed up. Can't get coffee before 7a.m., not much amenities or bathroom supply. Otherwise great stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness
We did not eat breakfast at this location.
Stayed 3 nights in Dec 2025

6/10 Okay

Christopher

Stayed 2 nights in Dec 2025

8/10 Good

Melissa Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

Malebogo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2025

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel room was great. The location was great and the size of the room was good. I did have issues with the hotel charging me a $500 smoking fee when my husband and I have never smoked. We spoke to the manager who stated they had a third party smoke detector system that will automatically charge your card on file if it detects smoking. The only thing that was used during my stay was a shark beauty blow dryer which had not caused me any issues the first two nights of our stay. The manager did state I could dispute it with my credit card company and could more than likely receive my money back but there was no way for the charge to be removed. After reading multiple reviews it seems like this has been an ongoing issue with this hotel charging guest this fee. I would definitely recommend not booking here unless you don’t mind being randomly chosen to get billed $500 for a non smoking fee violation.
Stayed 3 nights in Dec 2025

6/10 Okay

Rhodora

The cabinet is dusty. Housekeeping just opened our room without asking if we
Stayed 2 nights in Dec 2025

10/10 Excellent

Shawna, Springfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great room with a view and the size was comfortable. Courteous staff. Beautifully decorated for Christmas.
Stayed 4 nights in Dec 2025

6/10 Okay

Ian

Stayed 4 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2025

6/10 Okay

MEHRASA

Liked: Staff & service
Stayed 5 nights in Dec 2025

8/10 Good

Larry

Clean Room
Stayed 1 night in Nov 2025

10/10 Excellent

lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk were extremely nice. Very accommodating.
Stayed 1 night in Dec 2025

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