2/10 Terrible
Christopher
24 Feb 2026
Worst stay I’ve ever had in NYC. I’ve stayed at this hotel several times before and it was always good. This past time they put me in a room that was facing directly to the street, loudest room I’ve ever stayed in my life. You could hear honking from outside ALL night. I asked them to switch me and the manager switched me to a room facing the exact same way but a few floors higher up. Had the exact same problem but they said that was the only other room they could switch me to. Customer service was absolutely terrible and they seem overwhelmed anytime I spoke to them.
Christopher
Stayed 2 nights in Jan 2026



























