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Moon Palace Jamaica – All Inclusive

5.0 star property
VIP Access

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Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, ping pong
Breakfast, lunch, dinner served; international cuisine, pool views
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, ping pong

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View

8.0 out of 10
Very good
(71 reviews)
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Governor Suite Ocean View - King Size Bed

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Moon Palace Jamaica – All Inclusive's great beach location. During your stay, you're just a quick walk from Jamaica Beaches. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Buccaneers Reef, a buffet restaurant with ocean views
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Indulge with body scrubs, facials or body wraps at AWE Spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Jamaica Beaches and Turtle Beach
  • Airport shuttle service available for a fee
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
Momo – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Boulangerie – On-site coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
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Reviews

Moon Palace Jamaica – All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 951 out of 1855 reviews
Rating 8 - Good. 405 out of 1855 reviews
Rating 6 - Okay. 263 out of 1855 reviews
Rating 4 - Poor. 106 out of 1855 reviews
Rating 2 - Terrible. 130 out of 1855 reviews

Reviews

4/10 Poor

Brittania

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Aliyyah

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were mostly unfriendly . You had to wait long for services or food. I arrived after check in time and my room was not ready. Had to line up ina long line to check if it was cause no one came to find me. I kept having some issue with my reservation to the point where I was told it's my checkout day 2 days before my check out time.
Stayed 5 nights in Aug 2025

10/10 Excellent

Zudia

Stayed 4 nights in Aug 2025

10/10 Excellent

Krisstof

High quality
Stayed 4 nights in Jul 2025

2/10 Terrible

Richard, Greenville

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My room was dirty when we checked in, it also took us three hours to check in. The walls were cracked, there were water stains on the ceilings, cracks in the foundation, they constantly push sales on you, and when you rejected them, they would get upset.
Stayed 6 nights in Aug 2025

8/10 Good

Knolerhia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a good experience at this resort. However, the food was a hit and miss. Customers come to Jamaica for their cuisines. The chef need to improve the jamaican cuisine, give more variety e.g oxtail, jerk pork etc. Also, very limited children food options.
Stayed 3 nights in Jul 2025

4/10 Poor

Annmarie

Travelled with partner, Travelled with group
Disliked: Staff & service
The resort needs repairs and upgrades. The staff was inpatient and inconsiderate of guests. Little to no positivity toward guests. Was supposedly “VIP” but no perks included at all. Overall experience was very poor!
Stayed 5 nights in Aug 2025

10/10 Excellent

Simmonette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 2 nights in Aug 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the pool was excellent. So many friendly and helpful people. Food at restaurants requiring reservations was very good.
Stayed 7 nights in Aug 2025

8/10 Good

JaNet

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was sometimes rude and food quality was inconsistent but resort was clean and quiet
Stayed 3 nights in Aug 2025

10/10 Excellent

Latasha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it caters to all age groups of people.
Stayed 3 nights in Aug 2025

8/10 Good

Nile

Stayed 1 night in Aug 2025

8/10 Good

Alrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well there was nothing I didn't like for the time that I stayed it was short not enough time to really give an overall review but the experience was great. Already planning my next visit.
Stayed 3 nights in Aug 2025

10/10 Excellent

Osbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its great
Stayed 3 nights in Aug 2025

4/10 Poor

Jonelle

Stayed 1 night in Aug 2025

8/10 Good

Cornel, Beaumont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful modern property. DONT do the sales pitch, room credit was a joke. Staff need to learn to Be friendlier, crack a smile or crack a face must be their motto. Overall 8 out of10
Stayed 8 nights in Aug 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was absolutely awesome. Best all inclusive food ever! 10/10
Stayed 2 nights in Aug 2025

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall exquisite and professional service. Courteous staff. The SPA is a must do.
Stayed 5 nights in Aug 2025

6/10 Okay

Kimanie

Travelled with group
Liked: Amenities, property conditions & facilities
Unfortunately would not choose this property for another stay. Some staff were well trained while others left much to be desired. I felt unsafe at times as a LGBTQ traveller and definitely would not recommend to others.
Stayed 3 nights in Aug 2025

2/10 Terrible

Aulandar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Not enough staff to service the needs of the guest.
Stayed 3 nights in Aug 2025

2/10 Terrible

Kemila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was never any food in the buffet area, the food pans were dried up and empty no one was replacing the food!!!!! All the restaurants for reservations were booked before I was finished checking in. My experience was a complete messs!!
Stayed 3 nights in Aug 2025

8/10 Good

Zeletha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Family Time
After hours lobby relaxation!
Stayed 3 nights in Aug 2025

6/10 Okay

Diamond

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This hotel needs major upgrades however we loved the kids club the staff there are amazing.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ackeem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Aug 2025

8/10 Good

Jancarlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the gym, pools, beach, and service. I did not enjoy the uses of resort credits, the outside area, and the rooms.
Stayed 7 nights in Aug 2025