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Moon Palace Jamaica – All Inclusive

Property class: 5 and above
VIP Access

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Photo gallery for Moon Palace Jamaica – All Inclusive

Three Bedroom Villa | Premium bedding, free minibar, in-room safe, individually furnished
Property video
View from room
Balcony view
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪6 min walk‬
  • Place, Turtle Beach
    ‪9 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, ping pong

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 161 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(78 reviews)
  • Resort view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.4 out of 10
Good
(37 reviews)
  • Resort view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Resort view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • Resort view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Three Bedroom Villa

Three Bedroom Villa | Premium bedding, free minibar, in-room safe, individually furnished

Three Bedroom Villa

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Villa

Four Bedroom Villa | Premium bedding, free minibar, in-room safe, individually furnished

Four Bedroom Villa

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

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About this property

Moon Palace Jamaica – All Inclusive

Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 accommodations with free minibar items and laptop-compatible safes. This individually furnished accommodation includes desks. Beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Moon Palace Jamaica – All Inclusive's great beach location. During your stay, you're just a quick walk from Ocho Rios Craft Market. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Buccaneers Reef, a buffet restaurant with ocean views
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Indulge with body wraps, facials or body scrubs at AWE Spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the location and the beach
  • Just a 4-minute walk from Ocho Rios Craft Market and 5 minutes on foot from Ocho Rios Clock Tower
  • Airport shuttle service available for a fee
Some rates at Moon Palace Jamaica – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
Momo – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Boulangerie – On-site coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Moon Palace Jamaica – All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
Moon Palace Jamaica Grande Ocho Rios
Moon Palace Jamaica Grande
Moon Palace Jamaica All Inclusive Ocho Rios
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Ocho Rios Moon Palace Jamaica Hotel
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Moon Palace Jamaica All Inclusive
Moon Palace Jamaica Grande All Inclusive
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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1033 out of 1961 reviews
Rating 8 - Good. 430 out of 1961 reviews
Rating 6 - Okay. 268 out of 1961 reviews
Rating 4 - Poor. 101 out of 1961 reviews
Rating 2 - Terrible. 129 out of 1961 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Zoe

Travelled with partner
Disliked: Staff & service
The property overall was nice. Although I did come in 2021 and it wasn’t the same. There was sand in the hallways, stains on the towels, chairs, placemats, and tables. It didn’t have the same sparkle and cleanliness that it did a few years back. This didn’t stop us from enjoying the property but this was something that I noticed as soon as we arrived and picked up on throughout our stay.
Stayed 5 nights in Jan 2026

8/10 Good

kenneth, cedar falls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 7 nights in Jan 2026

8/10 Good

Jenette

Stayed 1 night in Jan 2026

8/10 Good

Danzalee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant and the hotel was well kept. Could've done with a bit of updating in some areas however. For example, the FlowRider wasn't working. The night club was only open some nights
Stayed 2 nights in Jan 2026

10/10 Excellent

Gail

Travelled with family and small children, Travelled with partner
Liked: Amenities
Very satisfied with stay
Stayed 6 nights in Jan 2026

6/10 Okay

alfransio

Travelled with partner
Liked: Cleanliness, staff & service
Not enough night life
Stayed 2 nights in Jan 2026

6/10 Okay

Glen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Not enough night life
Stayed 4 nights in Jan 2026

8/10 Good

Kameal

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Yes room was spotless great staff
Bob Marley drink
Beautiful ocean
Stayed 1 night in Jan 2026

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the food was not too good but the amenities was very good.
Stayed 2 nights in Jan 2026

2/10 Terrible

Delante

Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was roaches in my room and the staff was not accommodating in event request as we were celebrating a milestone birthday. Also there were appliances that didn’t work. And my AC failed in the middle of the night.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, friendly helpful staff, great location for onsite excursions. Great drink options! Lots of activities each day- great for families of all ages, good availability of beach chairs, food was good. Rooms were nice, spa was fantastic. Buffet was decent, but crowded. Wish there was one more sit down restaurant. Italian and Asian were great! Would def do the Asian a 2nd night if we could get a reservation. The steak place was just Ok, service was not great there and food was disappointing. They were out of filet the night we went.
Stayed 5 nights in Jan 2026

10/10 Excellent

RICKY

Stayed 2 nights in Jan 2026

8/10 Good

Nermin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but the room was not ocean view if anything it was partial ocean view.
Stayed 4 nights in Jan 2026

10/10 Excellent

Alyia

Stayed 2 nights in Jan 2026

2/10 Terrible

Terriann

Stayed 1 night in Jan 2026

10/10 Excellent

Maureolin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Serrandon

Liked: Cleanliness, property conditions & facilities
We had a great time! I would highly recommend
Stayed 3 nights in Dec 2025

6/10 Okay

Keston

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The overall property is well maintained, however, there’s sometimes a delay when you put in assistant request
Stayed 4 nights in Jan 2026

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities
It was hassle checking in and the room was distasteful. For those reasons, I checked out early. Thank you
Stayed 1 night in Dec 2025

10/10 Excellent

Sherene

Travelled with family
Liked: Cleanliness, amenities
Yes
Stayed 3 nights in Jan 2026

8/10 Good

Tara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a wonderful time and loved the service. The hotel is in need of some repair and updates but still an enjoyable week!
Stayed 5 nights in Dec 2025

10/10 Excellent

TANYA SUE

Stayed 2 nights in Dec 2025

10/10 Excellent

Venroy

Stayed 1 night in Jan 2026

2/10 Terrible

Jody ann

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very disappointed. This resort is advertised as 5-star luxury, but my experience did not reflect that at all. I paid for a Superior Deluxe Ocean View, yet the view I received was roughly 60% rooftop, 20% a dirty gully, and maybe 20% ocean. I requested a room change within 10 minutes of entering the room, and despite multiple calls and follow-ups, it took two full days for the room change to actually happen. During that time, I couldn’t fully relax or enjoy my vacation. No one followed up with me, no one called to check in or try to make the situation better, I had to keep calling myself, which completely took away from the vacation experience. Restaurant reservations were another major issue. They were almost always fully booked, and I had to constantly refresh the app just to find availability. When we finally managed to secure reservations and attend, half of the menu items were unavailable, with no prior notice. I was traveling with two picky children, and I specifically reviewed menus in advance to plan meals only to be told those items weren’t available after we arrived. That was extremely frustrating. One night, we ordered room service at 10pm because the kids were hungry. The food didn’t arrive until 2am. There was no call, no update, no warning about the delay. We were simply woken up at 2am. The room was outdated, with old, worn, and broken fixtures. My stay did not meet the expectations of a luxury resort, I will not be returning and i would not recommend.
Stayed 4 nights in Jan 2026

10/10 Excellent

Malka

Stayed 1 night in Jan 2026