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Universal’s Loews Portofino Bay Hotel

4.0 star property

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Photo gallery for Universal’s Loews Portofino Bay Hotel

Exterior
Exterior
Property amenity
Lobby sitting area
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
5601 Universal Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal Studios Florida
    ‪8 min walk‬
  • Place, Universal CityWalk
    ‪8 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

View from room

Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(8 reviews)
  • Bay view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(11 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Room with Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Bay View

  • Sleeps 2

View all photos for Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

View from room

Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

8.8 out of 10
Excellent
(15 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

8.0 out of 10
Very good
(15 reviews)
  • Bay view
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.2 out of 10
Wonderful
(67 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

7.0 out of 10
Good
(7 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Hearing Accessible Garden View 2 Queen Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Garden View 2 Queen Room

  • Sleeps 5

View all photos for Mobility Accessible Garden View 2 Queen Room, W/Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Garden View 2 Queen Room, W/Roll-in Shower

  • Sleeps 5

View all photos for Two Queen Room with Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Bay View

  • Sleeps 4

View all photos for Deluxe Two Queen Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Two Queen Room With Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Queen Room With Garden View

  • Sleeps 5

View all photos for King Room With Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room With Garden View

  • Sleeps 3

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Despicable Me Kids Suite

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Despicable Me Kids Suite

  • Sleeps 2

View all photos for Club Level 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Club Level 2 Queen Beds

  • Sleeps 4

Similar properties

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Universal’s Loews Royal Pacific Resort
Florida Center
  • Pool
  • Hot tub
  • Pet-friendly
  • Kids’ pool
4.6 out of 5, Wonderful, 1,843 reviews
The price is €421
includes taxes & fees
30 Apr - 1 May
Universal’s Loews Royal Pacific Resort

About this property

Universal’s Loews Portofino Bay Hotel

5 restaurants, 3 outdoor pools and a fitness centre are available at this hotel. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Universal’s Loews Portofino Bay Hotel offers 750 accommodations with a safe and free newspapers. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Universal’s Loews Portofino Bay Hotel. During your stay, you're just a quick walk from Universal Orlando Resort. You'll find features such as free WiFi in public areas and a free theme park shuttle, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Bice Ristorante, a fine-dining restaurant that serves Italian cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and 3 hot tubs -
  • Within a 15-minute walk of Universal Orlando Resort and Universal CityWalk
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Universal’s Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools and 3 hot tubs along with a waterslide and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 42000 square feet (3902 square metres) and includes a conference centre. A terrace, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Bice Ristorante – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Mama Dellas Ristorante℠ – This restaurant specialises in Italian cuisine and only serves dinner. A children's menu is available. Reservations are required. Open daily.
Trattoria del Porto™ – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Sal's Market Deli – This bistro serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Splendido Bar & Grill – This restaurant is located by the pool. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Designer stores
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (42,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

  • Pets: USD 147 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 39.38 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 147 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 39.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Loews Portofino
Loews Hotel Universal
Loews Portofino Bay Hotel Universal Orlando
Loews Portofino Bay Hotel Universal Orlando Orlando
Loews Portofino Bay Universal Orlando
Loews Portofino Bay Universal Orlando Orlando
Loews Portofino Hotel
Portofino Hotel Universal
Portofino Loews Hotel
Universal Portofino Hotel
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Orlando

Universal’s Loews Portofino Bay Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 702 out of 1001 reviews
Rating 8 - Good. 153 out of 1001 reviews
Rating 6 - Okay. 72 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Jane

Stayed 3 nights in Jan 2026

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
room was great and bigger than expected
Stayed 1 night in Jan 2026

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!
Stayed 4 nights in Jan 2026

10/10 Excellent

Leigh

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean bed comfortable staff friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Russell

Stayed 1 night in Jan 2026

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities
The room was clean, and most of the staff seemed very friendly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jingshu

Travelled with family
Liked: Cleanliness
front desk is good！
Stayed 1 night in Jan 2026

4/10 Poor

Angelica

Travelled with family and small children
Liked: Cleanliness
I’ve stayed at all of the other Universal hotels and, based on this experience, I would not recommend the Portofino. We chose it primarily because it was the last Universal property we had not yet stayed at; however, I would not book it again. The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved. The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Russell

Stayed 5 nights in Dec 2025

10/10 Excellent

AJAY

Stayed 1 night in Dec 2025

6/10 Okay

Robert, Mesa

Disliked: Staff & service
The hotel is obviously quite old and really needs a refurbishment. The front desk people are poorly trained and several billing errors took forever to correct. The boat transfer to Universal is fine going in the morning, but terrible at night waiting 2 to 3 hours in line as so many people are attempting to return to hotel. The costs are inflated based on staying close to Universal. Everything costs more than expected or than it's worth.
Stayed 6 nights in Dec 2025

8/10 Good

John

Stayed 1 night in Dec 2025

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Simon

Stayed 1 night in Dec 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and fruit options were great. The staff was outstanding! Thank you so much Ja, Robert.and Jessica for a wonderful experience, we felt so special!
Stayed 6 nights in Nov 2025

10/10 Excellent

Madar, Richland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility location is excellent , it is clean organized and the staff is nice . I loved the boat ride to universal parks which was very convenient. The room however could be little bit more specious
Stayed 1 night in Dec 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff restaurants and rooms!
Stayed 1 night in Nov 2025

10/10 Excellent

Nishi

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was so fancy and boating transport was excellent. Room service was exciting. All other service was excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 2 nights in Nov 2025

10/10 Excellent

Paul

Stayed 1 night in Nov 2025

10/10 Excellent

Kamel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Nov 2025

10/10 Excellent

Eftichia, Coral Gables

Stayed 1 night in Nov 2025

10/10 Excellent

Gemma

Stayed 7 nights in Nov 2025

10/10 Excellent

Lindsay

Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, including the beautifully landscaped Villa pool. Room was very comfortable. Mama Della’s Ristorante was charming and the food was delicious. Buffet breakfast at Trattoria del Porto was also delicious but the chafing dishes didn’t keep the food hot enough. Our waiter, Bryan, was a gem!
Stayed 2 nights in Nov 2025

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