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Westgate Palace Hotel / Universal / I-Drive

4.0 star property

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Photo gallery for Westgate Palace Hotel / Universal / I-Drive

Terrace/patio
American cuisine, pool views
Full-sized fridge, microwave, oven, stovetop
Front of property
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
6145 Carrier Drive, Orlando, FL, 32819
  • Place, Pirate's Dinner Adventure
    ‪3 min walk‬
  • Place, Titanic the Experience
    ‪9 min walk‬
  • Place, CoCo Key Water Resort
    ‪12 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪20 min drive‬

Room options

View all photos for Signature Suite, 2 Bedrooms (Deluxe)

Full-sized fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms (Deluxe)

9.2 out of 10
Wonderful
(90 reviews)
  • 65 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Signature Suite, 2 Bedrooms

Signature Suite, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(117 reviews)
  • 57 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite

2 bedrooms, down duvets, in-room safe, laptop workspace

Family Suite

  • 57 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Westgate Palace Hotel / Universal / I-Drive

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free resort. Free WiFi in public areas, free self parking and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Westgate Palace Hotel / Universal / I-Drive offers 408 accommodations with washers/dryers and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature down duvets. Accommodation at this 4-star resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Westgate Palace Hotel / Universal / I-Drive's great location gets high marks from our customers. During your stay, you're just a quick walk from Pirate's Dinner Adventure. Enjoy features like free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy American cuisine at Drafts Sports Bar & Grill, a delicatessen with pool views
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the helpful staff and the location
  • 11 minutes by foot from CoCo Key Water Resort and a 3-minute drive from Universal Orlando Resort
  • Free theme park shuttle service
  • Dogs welcome for a fee (restrictions apply)
Westgate Palace Hotel / Universal / I-Drive offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Westgate Palace Hotel / Universal / I-Drive. You'll have access to the health club at a partner property. Free self parking is available.

This 4-star Orlando resort is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.
Drafts Sports Bar & Grill – This poolside delicatessen specialises in American cuisine. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: USD 7 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Drafts Sports Bar & Grill

Things to do

  • Arcade/game room
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • Outdoor pool
  • Playground
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • 2 buildings
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 28.11 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 7 to 15 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The shuttle provided by the hotel is for the Universal Transport Centre only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westgate Palace Condo Resort
Westgate Palace Two Bedroom Condo Resort
Westgate Palace Two Bedroom Condo Resort Condo
Westgate Palace Two Bedroom Condo Resort Condo Orlando
Westgate Palace Two Bedroom Condo Resort Orlando
Westgate Palace Two Bedroom Orlando
Westgate Palace Two Bedroom
Westgate Two room Orlando

Westgate Palace Hotel / Universal / I-Drive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 811 out of 1245 reviews
Rating 8 - Good. 248 out of 1245 reviews
Rating 6 - Okay. 102 out of 1245 reviews
Rating 4 - Poor. 37 out of 1245 reviews
Rating 2 - Terrible. 47 out of 1245 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Gteat place to stay. Location , amenities, price, staff , everything
Stayed 3 nights in Jan 2026

4/10 Poor

Randy

Stayed 2 nights in Jan 2026

10/10 Excellent

Yanaisi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
★★★★★ Outstanding Stay – Highly Recommended! My stay at this hotel was absolutely spectacular. The hotel is extremely comfortable, well-maintained, and perfectly located. Everything is close by, with many great dining options within walking distance, which made our stay even more enjoyable. Transportation to the theme parks is very convenient, with shuttles running constantly, making it easy and stress-free to get around. The staff truly deserves five stars. Everyone was professional, friendly, and attentive—from the front desk team to the housekeeping staff. I would especially like to mention a very kind Venezuelan lady with gray hair who takes care of the lobby restrooms. Unfortunately, I don’t remember her name, but she was always incredibly attentive and kept the bathrooms spotless at all times. Her dedication and warmth truly stood out. Overall, this hotel exceeded all my expectations. I would definitely stay here again and highly recommend it to anyone looking for comfort, excellent service, and a great location.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, absolutely fantastic accommodations
Stayed 3 nights in Jan 2026

10/10 Excellent

Michele

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient location for Universal parks, Clean property, Excellent price
Stayed 3 nights in Jan 2026

10/10 Excellent

Arlex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and have everything we need.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dave

Stayed 3 nights in Jan 2026

10/10 Excellent

Nicole

Stayed 2 nights in Jan 2026

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect in every way.
Stayed 5 nights in Oct 2025

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, very clean, gorgeous view, staff was really courteous. One of the best hotels we've ever stayed in.
Stayed 2 nights in Jan 2026

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are amazing!
Stayed 2 nights in Dec 2025

10/10 Excellent

María

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Dec 2025

6/10 Okay

valerie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
room outdated--very sterile looking--had to call for things that should have been in the room--Will definetly not stay at a westgate resort again
Stayed 5 nights in Jan 2026

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room. Great location.
Stayed 2 nights in Dec 2025

4/10 Poor

michael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel room was pretty nice spacious there was no hot water in the shower it was warm at most coffee was hard to come by food was hard to come by they said the pool is heated not so much the jacuzzis water temperature was lukewarm not what it's always expecting
Stayed 5 nights in Dec 2025

6/10 Okay

Darren

Travelled with family
Liked: Property conditions & facilities
The room had not been serviced for two weeks, and the parking facilities were unsatisfactory; otherwise, the stay was acceptable.
Stayed 14 nights in Dec 2025

10/10 Excellent

Yury

Travelled with family
Liked: Amenities, property conditions & facilities
We really enjoyed our stay at Westgate Palace Resort. The location is excellent — close to Universal parks, yet quiet and comfortable. The rooms are very spacious and perfect for families. We especially liked the fully equipped kitchen, which made our stay much more convenient. Overall, it is a great choice for comfort, space, and proximity to Universal.
Stayed 9 nights in Dec 2025

8/10 Good

Lyndajo Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bar not open often to enjoy a beverage amd facilities and a few rude staff at the front desk.
Stayed 9 nights in Dec 2025

6/10 Okay

Gail

Travelled with family
Disliked: Cleanliness
Room was dirty, hairs in sink and dustballs everywhere
Stayed 2 nights in Jan 2026

10/10 Excellent

Niamatullah

Stayed 3 nights in Dec 2025

8/10 Good

Jenifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, amenities were good, staff was nice. Some appliances (washer and dryer) and pretty outdated. Overall, good experience.
Stayed 4 nights in Dec 2025

10/10 Excellent

Delkeidra

Stayed 2 nights in Dec 2025

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near Universal. Beautiful property and the room set up was perfect with the kids having their own room and the full kitchen was also nice. Wasn’t there much but a great safe place to come back to for rest between parks.
Stayed 3 nights in Jan 2026

8/10 Good

Gabrielle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay with family overall. I do wish the windows could open or at least crack for ventilation. Parking was also limited, and it felt like there weren’t enough spaces for the number of guests.
Stayed 2 nights in Dec 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities
We were under the impression that this was a hotel/resort and would be cared for as such. It wasn’t. It was more of a time-share or air b and b (without the privacy of your own place). We chose here instead of an air b and b bc we wanted the convenience a hotel provides- rooms cleaned, clean towels, garbage taken out. We are not high maintenance people at all, but wanted a clean place to come back to after a day at the parks. On our second day when we called to say our room hadn’t been cleaned, could we please have that done, we were told they only clean the room if you are there for 2 WEEKS! Perhaps we overlooked it, but we definitely did not see this mentioned anywhere on the websites. We only got fresh towels if we asked, given to us in a large garbage bag. Old towels were never gathered, just neatly piled on the floor by us. If we needed garbage taken out, we needed to gather it, put it outside the room, and call for a pick up. Someone from another room puked outside our room and it took hours for it to be cleaned up after we called the front desk to make them aware. The bar area shut down before the theme parks closed and the vending machines didn’t work. While the room itself had the setup we were looking for and we were initially impressed, the walls were super thin and we could hear everything all around us. Thank goodness we aren’t big people. Beware if you are. The master bath shower is small and very slippery. We were definitely disappointed. Not what we expected.
Stayed 6 nights in Dec 2025

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