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Alila Mayakoba

5.0 star property
VIP Access

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Photo gallery for Alila Mayakoba

A balcony with a view of the beach, a sofa, a chair, and a small table.
A modern bathroom with a large mirror, two sinks, a shower area, and a potted plant.
Sports facility
A modern living room with a sofa, coffee table, and artwork on the wall.
A modern living room with a sofa, a coffee table, a chair, and a wooden bookshelf with decorative items.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪14 min walk‬
  • Place, Maroma Beach
    ‪13 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite (Lagoon Area, with Plunge Pool)

View from room

Suite (Lagoon Area, with Plunge Pool)

  • Lagoon view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds (Lagoon Area)

View from room

Room, 2 Double Beds (Lagoon Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Lagoon Area)

View from room

Room, 1 King Bed (Lagoon Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Beach Area, with Plunge Pool)

Premium bedding, free minibar items, in-room safe

Suite (Beach Area, with Plunge Pool)

  • Lagoon view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds (Beach Area)

View from room

Room, 2 Double Beds (Beach Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Beach Area)

View from room

Room, 1 King Bed (Beach Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Studio, Ocean View (with Plunge Pool)

Signature Studio, Ocean View (with Plunge Pool) | View from room

Signature Studio, Ocean View (with Plunge Pool)

  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

View from room

Room, 2 Double Beds

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • Lagoon view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

Premium bedding, free minibar items, in-room safe

Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

  • Lagoon view
  • 100 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Lagoon Area)

Premium bedding, free minibar items, in-room safe

Suite (Lagoon Area)

  • Lagoon view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Lagoon Area with Plunge Pool)

Room, 1 King Bed (Lagoon Area with Plunge Pool) | Premium bedding, free minibar items, in-room safe

Room, 1 King Bed (Lagoon Area with Plunge Pool)

  • Lagoon view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Ocean View (w/ Plunge Pool)

View from room

Suite, Ocean View (w/ Plunge Pool)

  • Ocean view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Beach Area)

View from room

Suite (Beach Area)

  • Lagoon view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Ocean View

View from room

Room, 2 Double Beds, Ocean View

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite (Lagoon Skyview, w/ Plunge Pool)

Premium bedding, free minibar items, in-room safe

Suite (Lagoon Skyview, w/ Plunge Pool)

  • Lagoon view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Studio, Beachfront (with Plunge Pool)

Premium bedding, free minibar items, in-room safe

Signature Studio, Beachfront (with Plunge Pool)

  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Alila Mayakoba

At Alila Mayakoba, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
Alila Mayakoba offers 182 air-conditioned accommodations with minibars (stocked with some free items) and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with cable channels and pay-per-view films.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, a health club and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Alila Mayakoba. During your stay, you're just a quick walk from El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas, free valet parking and a free beach shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine while dining at Chef’s Atelier
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a gym and a steam room
  • Just a 3-minute drive from El Camaleón Mayakoba Golf Course and 9 minutes from Quinta Avenida
  • Free beach shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Alila Mayakoba are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Alila Mayakoba, and enjoy summer activities such as snorkelling and kayaking.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a health club, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11 AM.
Chef’s Atelier – This restaurant specialises in Mexican cuisine.
Casa Amate – This fine-dining restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Alisio – On-site restaurant. Open daily.
Ninguno Taqueria – On-site restaurant. Open daily.
Na – On-site restaurant. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Alila Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11 AM for a fee: USD 35 for adults and USD 18 for children
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • Couples/private dining

Restaurants on site

  • Alisio
  • Casa Amate
  • Chef’s Atelier
  • Na
  • Ninguno Taqueria

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Golf
  • Hot tub
  • Kayaking
  • Sauna
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night, plus a deposit of USD 100 per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35 for adults and from USD 18 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Alila Mayakoba Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Renen

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.
Stayed 9 nights in May 2026