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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Outdoor wedding area
Privilege Junior Suite Adults Only | 1 bedroom, minibar, in-room safe, desk
2 outdoor pools, pool umbrellas
Privilege Junior Suite Adults Only | Garden view
1 bedroom, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ5 min driveā€¬
  • Tres Rios Ecopark
    ā€Ŗ7 min driveā€¬
  • Maroma Beach
    ā€Ŗ13 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ51 min driveā€¬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, body treatments or manicures and pedicures at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the beach and the helpful staff
  • 12 minutes by car from Quinta Avenida and 13 minutes from Maroma Beach
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda ā€“ This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro ā€“ This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita ā€“ Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso ā€“ This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Blue Moon ā€“ This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Biosphere ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1240 out of 2036 reviews
Rating 8 - Good. 470 out of 2036 reviews
Rating 6 - Okay. 185 out of 2036 reviews
Rating 4 - Poor. 69 out of 2036 reviews
Rating 2 - Terrible. 72 out of 2036 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do at this resort. Friendly and helpful staff.
Stayed 5 nights in Feb 2025

8/10 Good

Applonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Great pool and people. The service was excellent and very clean. The bathroom was ok, a bit dated. They did try to sell us excursions but wasnā€™t pushy when we said no. The food was good, really loved the bookable restaurants. The entertainment was good and more for older clientele. Great resort if you want to relax.
Stayed 4 nights in Feb 2025

10/10 Excellent

Livia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire stay was excellent.
Stayed 8 nights in Mar 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I enjoyed a week at this beautiful property! The experience team made us laugh, get active and took time to get to know us personally, Kenndell, leads the experience team and he goes out of his way to make everyone feel welcome and laugh- he is truly the resortā€™s greatest asset! The restaurants were amazing and we were able to visit each one once and Expedia provided us with room service! Lupe at the spa works magic with her fingers so much so had to visit twice! There were only two ways to improve our stay~The beach needed to be cleared of the seaweed that arrived our first day and remained all week on shore, and the photographers were a little too aggressive IMO. Looking forward to returning with the rest of my family! Thank you Ocean Maya Royale for a memorable vacation!
Stayed 7 nights in Mar 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Just lacking a bit in the activities department. Not much to do other than the pools and restaurants
Stayed 5 nights in Mar 2025

8/10 Good

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this resort, from the dining options, to the clean and comfortable room. However, I wonā€™t be back due to the noise coming from the party pool. Even though I was on the beach, far down from the pool, I couldnā€™t even read my book or listen to the waves because the music was blaring loud. So too bad.
Stayed 7 nights in Mar 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout on a really beautiful setting. Theyā€™ve got a GREAT length of beach with plenty of lounger chairs, hammocks and even a swing facing the ocean! 2 pools, one chock full of entertainment and activity, the other calm & quiet. Cleanliness and service are obviously a priority here. Only downside: no readily-available food by beach/pool area. You have to go into the nearby restaurant for a sit down meal or back up to the lobby for buffet. Would be great if the had a typical resort-style beach/pool grill with burgers or pizzas or nachos or tacos to grab ā€˜nā€™ go. 2 people in our group (and others we spoke to) unfortunately stricken with ā€œMontezumaā€™s Revengeā€ :(. Buffet dinners were ā€œokā€ but available restaurants were really good. Only 1 tough to reserve was japanese tepanyaki. Entertainment staff are INCREDIBLE! Would recommend to anyone unless youā€™re a SEVERE, inflexible foodie.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kyra-Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at Ocean Maya. The resort is not as big as other properties but that was the best of the property. Everything is walkable and the staff are so attentive. The events were fun and ranged from cocktail making, sushi making, yoga and paint n sip. Kendall from the experience team, is an amazing person! He is so fun to be around and made our stay that much better!! He hosted the karaoke night, aqua fit and other events. The rooms are clean and very lovely. The staff are nice. The beach is SO CLOSE and since itā€™s smaller resort thereā€™s a lot of lounge chairs and hammocks through the day. We will definitely be back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Diane Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with lush grounds. The beach is lovely, water is clear and you can walk a long distance. Food is pretty good: favourite was the sushi bar, breakfast buffet and the coffee shop.
Stayed 6 nights in Mar 2025

10/10 Excellent

Hayley Alicia Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you get at this resort for the price is excellent. It doesnā€™t have the polish of a 5-star property, but otherwise it is top notch. Most important for an all inclusive, the food was excellent. We ate almost every meal at the buffet and were not disappointed by the quality or selection. There were also not long lines at the bar. Our rooms were very nice and about the mid-point on the property, so it was convenient to both dining and the beach/pool. The bottle of wine we got as Expedia guests was gross, but thatā€™s ok. The pool scene was fun with music and activities at one of the pools, which kept us entertained. The staff was friendly and engaging. We particularly loved Viri, who was awesome. Every night there was some kind of show (except one night was a guest talent show and we skipped that but we could hear the cheering so it must have been fun). The dancers for the shows were very talented. The experience had a cruise ship vibe to it without the overcrowding and need to do excursions. Between the buffet, fun activities (think pool volleyball and a foam party in the pool), swim up bar, and entertainment, it was lots of fun. Bonus points that there were no little kids running around.
Stayed 5 nights in Mar 2025

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Anahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful resort, with plenty of dining options that were healthy. Nice resort
Stayed 3 nights in Mar 2025

10/10 Excellent

Donald S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: the staff is great. Fairly quiet. Adult only. Food was very good. Disliked: The hotel caters to the privileged and ignores the rest. Not much benefit for the cost of being privileged. Had to call almost daily to get the fridge restocked with water. No lactose free deserts besides sorbet. Should be better.
Stayed 14 nights in Feb 2025

8/10 Good

Keith Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alcohol choices were limited with package.
Stayed 7 nights in Mar 2025

10/10 Excellent

JESSICA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 4 nights in Mar 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved it. Beautiful resort. No complaints. Staff was amazing.
Stayed 5 nights in Mar 2025

10/10 Excellent

James Eloy, Indianapolis

Liked: Cleanliness
Stayed 5 nights in Mar 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
This was my third time at this specific resort. I love the people and the food is great. Big shout out to the experience crew.. Kendall and Viri.. they were awesome and made us feel special.
Stayed 3 nights in Mar 2025

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was truly disappointed on the food.The staff was not very helpful. Gabriela in the front desk was and Angel the server at el Charro was great!! I would recommend for you to get your own transportation.
Stayed 4 nights in Mar 2025

8/10 Good

Jorge Alberto Navarro, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn't good
Stayed 5 nights in Mar 2025

10/10 Excellent

Luan, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place, so clean!
Stayed 6 nights in Mar 2025

10/10 Excellent

Claudine Judy, Sun City West

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overindulged on tequila, took a fallā€¦ First aid team was Johnny on the spot!! Hotel and staff were amazing.
Stayed 4 nights in Mar 2025