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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
5 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor wedding
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV
2 outdoor pools, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(6 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

9.2 out of 10
Wonderful
(118 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to reflexology, body treatments or Swedish massages at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the pool and the location
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Blue Moon – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Reviews

Ocean Maya Royale - Adults Only - All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1642 out of 2683 reviews
Rating 8 - Good. 615 out of 2683 reviews
Rating 6 - Okay. 247 out of 2683 reviews
Rating 4 - Poor. 88 out of 2683 reviews
Rating 2 - Terrible. 91 out of 2683 reviews

Reviews

10/10 Excellent

Mikyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room, good food
Stayed 4 nights in Aug 2025

10/10 Excellent

Zackary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Keven

Stayed 5 nights in Aug 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was so welcoming and nice. The room was clean and it’s right on the beach. Only things I didn’t like were the restaurant hours, the activities aren’t very interesting, and there’s no working ATM on property. We ran out of cash to tip and had no way to get more money, not fair to the staff!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Michell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is sumptuous, lots of varieties. Room is nice and clean. Fresh towels everyday. Staff are courteous and accommodating. Awesome resort!
Stayed 5 nights in Aug 2025

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing I had a ball
Stayed 4 nights in May 2025

10/10 Excellent

Debrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great time and enjoyed the resort. If you are looking for "in-resort" nightclubs or dance clubs, this really isn’t the place BUT they do have music and shows at night, and it is a good time. As much as we were looking forward to night action we didn’t need it. We were in bad and exhausted most nights from the daytime activities and drinking at the pool. Their daytime activities are a blast, the crew really gets into their job, and they have fun with you! I would recommend this resort.
Stayed 4 nights in Aug 2025

10/10 Excellent

BYUNGHYUK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this excellent resort
Stayed 6 nights in Aug 2025

10/10 Excellent

Lisette Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely, kind and accommodating. I would stay here again!!
Stayed 3 nights in Aug 2025

8/10 Good

Aurelia F

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was relaxing however some of the workers were rude to my family after he dropped ranched on her leg. He never gave out to clean up the mess and he never apologized.
Stayed 4 nights in Aug 2025

10/10 Excellent

Quinn Lars

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Aug 2025

10/10 Excellent

Leonid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come again
Stayed 7 nights in Aug 2025

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Tiffany-Ann

Stayed 11 nights in Aug 2025

10/10 Excellent

MANUEL, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we will recommended have a great time there
Stayed 6 nights in Aug 2025

4/10 Poor

Marie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
2-3 star resort sold as 5 star. Within the first hour, before we were given our room keys a “concierge” aggressively pushed us to attend a timeshare presentation at a “sister resort” disguised as an excursion. Checked out less than 24 hours after arrival (purchased a 4 night stay.) and stayed at a different hotel for the rest of our time in Mexico. The upgraded privilege suite was in a building furthest from the oceanfront. The buffet looked questionable. The privilege restaurant probably would have been fine but only tried their breakfast. Our room’s air conditioning and refrigerator struggled to work and did not get cold. Request for ice took 4 hours to be delivered by room service. Finishings in the suite were just ok and looked DIY. The resort is clean. Landscaping is pretty. Building structure layout doesn’t allow breeze to flow. This hotel should be marketed as a 3 star all inclusive. The staff was wonderful but locals are always sweet and helpful.
Stayed 4 nights in Aug 2025

10/10 Excellent

Markhugh Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I REALLY ENJOY THE NIGHTLY SHOW .. AND THE STAFF MAKE SURE U WERE OK
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis Antonio Deleon

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They need better customer service
Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect beach retreat with a good mix of food options and areas for quiet relaxation and fun upbeat enjoyment
Stayed 3 nights in Aug 2025

10/10 Excellent

Alexandrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here, all of the staff was so amazing especially Ken, Victor, Alejandro, Ana, and Roberto. Upon arrival we were impressed by how pretty the property was, lots of wildlife, the property is very very clean too. Our room was great and felt updated, AC was amazing. The various restaurants were all great, my favorite was probably the italian night but buffet was kind of oily. we did not get the privilege package but it didn’t feel like we missed out on much. We came during sargassum season and didn’t feel like it impacted our stay much. We did so much around the town and went to isla mujeres and cozumel for the beaches. since it was slow season it was actually nicer because there were less people in and out of the resort, very quiet. I came with ~25 year old students and it seemed like the perfect amount of nightlife in the resort, nothing crazy, the karaoke and beach party were my favorite. want to just say the staff was so extremely nice. I fell on an excursion and really f***ed up my knee and the staff helped me clean it every night without making me feel stupid. i really appreciated that! Lastly, there was a miscommunication when i ordered some wine and flowers for my partner when it turned out they don’t do flower service, i wasn’t mad but when i brought it up to see if i could just get a partial refund roberto told me to go enjoy the beach party and show then go back to my room and there was roses and swan towels! really made us feel special
Stayed 5 nights in Aug 2025

10/10 Excellent

Rebecca Lynn, Scottsdale

Stayed 7 nights in Aug 2025

10/10 Excellent

Jillian C

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and kind, the food is amazing especially the sushi at the buffet, the evening shows are fun and the taco Tuesday with the market is great. I came home with gifts and serving bowls and we never left the resort. Highly recommend this resort for a relaxing perfect stay!
Stayed 3 nights in Aug 2025

4/10 Poor

Anakaren

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The resort was ok. The mini bar service was horrible. We had to call numerous times and even inform them in person about the restock of something so simple as potato chips and by 11pm they finally arrived after place a room service order. The door has so many openings that bug would get in even a few mosquitos snuck in from those openings. It’s hard for anyone to really have any monetary change there.
Stayed 3 nights in Aug 2025