4/10 Huono
Jose
Matkusti perheen kanssa
14.6.2025
Huonoa: Majoituspaikan kunto ja tilat
We experienced several serious issues during our stay that significantly affected our overall experience:
• The glass panel in the bathroom was practically detached and had no seal, causing water from the bathtub to flood the entire floor after each use.
• The bed sheets and towels were worn out and stained.
• The food at the specialty restaurants was poorly prepared, and the service was extremely slow.
• The flooring in the water park area was dangerously slippery, leading to multiple falls — especially among children.
• The family pool had broken tiles, which caused several cuts on the feet of my 3-year-old son.
• At check-in, we were informed that checkout was at 12:00 p.m. However, when we checked out at 2:00 p.m. — after lunch and having already handed over the room to the cleaning staff on time — we were charged a fee for late checkout. This policy was never clearly explained to us upon arrival.
I believe these issues should be addressed promptly to ensure a safer and more pleasant experience for future guests.
Jose
Yöpyi 4 yötä kesäkuussa 2025
