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Novotel Queenstown Lakeside

4.0 star property

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Photo gallery for Novotel Queenstown Lakeside

Exterior
Private spa tub
Concierge desk
View from room
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Bar

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside | In-room safe, desk, iron/ironing board, free cots/infant beds

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Double Room, 2 Double Beds

8.4 out of 10
Very good
(24 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(60 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express & Suites Queenstown by IHG
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,007 reviews
The price is €162
includes taxes & fees
11 Dec - 12 Dec
Holiday Inn Express & Suites Queenstown by IHG

About this property

Novotel Queenstown Lakeside

Family-friendly hotel with fitness centre and 24-hour front desk
A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include Access to hot tub, valet parking and 24-hour room service. Housekeeping is available on request.
Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and free newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Queenstown Lakeside. During your stay, you're just a quick walk from Williams Cottage. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Williams Cottage and Lake Wakatipu
Novotel Queenstown Lakeside offers its guests Access to hot tub and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.
Elements – This restaurant serves breakfast and dinner. A children's menu is available.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 20 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 37 for adults and from NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1002 reviews
Rating 8 - Good. 315 out of 1002 reviews
Rating 6 - Okay. 112 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MING ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent hotel although the decor was bit old and dated, but very safe, clean and convenient area
Stayed 8 nights in Aug 2025

6/10 Okay

Kimberley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok, Room was nice with a nice veiw of the lake. We had to wait over an hour to check in, our check in time was 2pm but the room wasn’t ready until after 3. This was frustrating as it was pouring with rain outside and we were waiting with kids. Probably wouldn’t stay here again because of that.
Stayed 1 night in Aug 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

4/10 Poor

Laarni

Travelled with family
Disliked: Staff & service, amenities
Very close to the lakeside, cafe & restaurants. However, dated hotel with bathroom facilities need upgrade. Poor front and housekeeping services. Excellent service from the porter ‘Agustin’. Hope they can improve as location is excellent!
Stayed 3 nights in Aug 2025

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with your family, laundry rooms (2-either side of building- inside) Great buffet breakfast, great bar area.
Stayed 5 nights in Aug 2025

4/10 Poor

David, Hamilton

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great. But the property is crazy in need of a clean up and renovation. The paints peeling off the walls, towel rails broken, noisy and just not great. A curtain shower etc. all things that are first world but at a premium price you’re paying for location and not hotel. If this hotel was anywhere else it wouldn’t be able to charge these prices so they are riding it as long as they can. Novotel group really need to take a look at the brand reputation. But all in all a great location, fairly friendly staff but really bad rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the lake and town.
Stayed 3 nights in Aug 2025

8/10 Good

Candice

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Great location but worn down.

Lovely convenient location but the property is very dated and could do with a refresh and some additional sound proofing. The beds were really comfortable and great water pressure in the showers. However every day our key cards do our room stopped working, sometimes twice a day and we had to keep going back to reception to get new ones - this was so frustrating when we were tired, or carrying shopping or it was late at night. We were never offered any remedy or compensation for the repeated inconvenience either.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness

Great location and breakfast

Stayed 7 nights in Apr 2025

10/10 Excellent

Susanne, Balwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

huong

Liked: Cleanliness, staff & service

ski holiday

first tonight we couldn't sleep due to the room above our room keeping the stampingthier, 5am in the morning they started walking around stamping their feet on the floor so we couldn't sleep. after the complained they move us to different room
Stayed 5 nights in Jul 2025

6/10 Okay

Rachelle

Stayed 4 nights in Jul 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.
Stayed 9 nights in Jul 2025

8/10 Good

CHOW KIT

Stayed 1 night in Jul 2025

8/10 Good

Dean

Stayed 1 night in Jul 2025

8/10 Good

Kenneth Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is clean and well maintained, rooms are a bit tired and showing age. Especially bathrooms with shower over a bathtub and shower curtain bit outdated. There was only a twin room available and it was waste of space for only 2 of us. Weird no hotel info or menu left in room, had to read qr code for inroom dining and find out from asking where facilities were and timing. Location is excellent and has good access to main streets, no hills to navigage. Staff are nice and helpful pity guests couldnt be same with thise with infants allowing them to make a mess at breakfast, didnt realise parents dont care about kids and let them throw food everywhere. Poor staff cleaning floors but they done well. Id stay here again for the location.
Stayed 8 nights in Jul 2025

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for an amazing stay! This property was clean, the bed was comfy, and it is in such a great location - very walkable and close to all the main transportation. The only downside was that the heater in my room didn’t work - however, maintenance was very prompt in attempting to fix this! Whilst it was cold in the room, the sheets were very warm and perfect for the winter season. I’ll definitely want to stay with Novotel again!
Stayed 2 nights in Jul 2025

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old facilities, hardly no soundproof between rooms but charged at really high price, customer service not good, few staff is normal but most staff can be very curt and impatient. Can get much better customer service and newer hotel facilities elsewhere at cheaper price. Only benefit is it's convenient location near central.
Stayed 1 night in Jul 2025

8/10 Good

Nayyera

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, easy short walk to everything Queenstown has to offer. Close to the bus for the slopes. Comfortable and large beds. Only negative was the daily cleaning was not up to standards, rubbish was not removed from the bins etc. The hotel should focus on this,
Stayed 7 nights in Jul 2025

10/10 Excellent

Trece

Stayed 2 nights in Jul 2025

2/10 Terrible

B

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold and old building room no space
Stayed 4 nights in Jul 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

We enjoyed our stay. It was very easy to get to the town center and walk around
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Location is great, friendly staff, nice amenities
Stayed 4 nights in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness
Great loction. Standard room dated bathroom and uncomfortable hard bed.
Stayed 3 nights in Jun 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, location amazing, have stayed at Novotel a couple of times now, love it!!
Stayed 7 nights in Jun 2025