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Holiday Inn Express Rochester - University Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Rochester - University Area by IHG

Exterior
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool
Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
717 E Henrietta Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪5 min walk‬
  • Place, Cinemark Movies 10
    ‪19 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.2 out of 10
Very good
(62 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

7.4 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(65 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communication)

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Holiday Inn Express Rochester - University Area by IHG

An indoor pool, a 24-hour fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site. Housekeeping is available on request.
Holiday Inn Express Rochester - University Area by IHG offers 105 air-conditioned accommodations with video game consoles and a safe. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express Rochester - University Area by IHG gets high marks from our customers. During your stay, you're just a quick walk from Monroe Community College. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 5 minutes by car from University of Rochester and 8 minutes from Strong
Holiday Inn Express Rochester - University Area by IHG offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Holiday Inn Express Rochester - University Area by IHG. Free self parking is available. A complete renovation of Holiday Inn Express Rochester - University Area by IHG was completed in March 2023.

This Rochester hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available on weekdays 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 452 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Renovated entire property - March 2023
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels
  • Video game console

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quinta Inn Rochester South
Quinta Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Holiday Inn Express Rochester Brighton Hotel
Holiday Inn Express Rochester Brighton
Holiday Inn Express Rochester University Area Hotel
Holiday Inn Express Rochester University Area
Holiday Inn Express Rochester University Area

Holiday Inn Express Rochester - University Area by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 421 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 156 out of 1000 reviews
Rating 4 - Poor. 83 out of 1000 reviews
Rating 2 - Terrible. 94 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities
Overall, from the staff to the entire hotel was great.
Stayed 2 nights in Feb 2026

6/10 Okay

Jordan

Stayed 1 night in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Feb 2026

10/10 Excellent

Wissam, Tonawanda

Stayed 1 night in Feb 2026

6/10 Okay

Michael

Room was good. Breakfast
Stayed 1 night in Feb 2026

10/10 Excellent

Suheil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Execelente servicio en todo me encanto
Stayed 3 nights in Feb 2026

8/10 Good

Tricia

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. The staff was very helpful. The parking was a little difficult due to snow and occupancy. I would totally stay here again.
Stayed 1 night in Feb 2026

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Breakfast was ok, over cooked eggs and meats. Check in front desk manager has a terrible attitude. The pools intense stench of chlorine had kids coughing and I told the front desk it was highly unsafe as even the HVAC wasn’t properly ventilating the room. My eyes were burning. Kids were coughing terribly within just a few minutes of being in there. They’re honestly lucky I didn’t call the fire dept bcuz I think the fumes were so very unsafe! They did close it down for a bit and then told me they fixed the problem however they did not so I reached out to the company myself due to the unsafe environment for kids including my own. If I’m going to spend money for a pool which I know most families do, I want my moneys worth and this was not it! very busy, loud shutting doors, our counter was dirty soon arrival. Check in was 3 and I was after 4 and still had to wait 15 mins for my room to be ready. Very poor all around
Stayed 1 night in Feb 2026

6/10 Okay

SLAWOMIR

Travelled with family
Liked: Amenities
The toilet was not flushed.hence we changed rooms. New one was ok.its annoyig that fridge is not turned on so all our food spoiled in it over 2 days stay!
Stayed 2 nights in Feb 2026

8/10 Good

Doreen

Stayed 1 night in Feb 2026

8/10 Good

Robert

Stayed 1 night in Jan 2026

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, amenities
Clean room and courteous staff. We always have a good experience here.
Stayed 2 nights in Feb 2026

10/10 Excellent

Herman

Stayed 2 nights in Feb 2026

10/10 Excellent

Mario

Stayed 2 nights in Jan 2026

10/10 Excellent

Santos

Stayed 6 nights in Jan 2026

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service
The room did not appear to have been cleaned other than the bedding and bathroom. There was food on the floor in visible locations. I waited 15 minutes when I first arrived in the lobby because no staff was present to check anyone in.
Stayed 1 night in Feb 2026

2/10 Terrible

Korey

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Sheets and pillow cases had stains on them. No toilet paper or towels in the bathroom. When I confronted the manger, she admitted they didn’t have people to clean the rooms in nearly a week, due to the storm. Still had to pay for a 1 night stay. I ended up going to stay in a Hilton nearby.
Stayed 4 nights in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Room clean, especially liked the bathroom...very classy!
Stayed 1 night in Jan 2026

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service
Small room size, limited closet space, small bathroom with Child sized toilet, no hair dryer.
Stayed 1 night in Jan 2026

2/10 Terrible

Bikram

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel rooms are filthy and dirty. The bathroom was falling apart. The hotel staff should see the amount of dirt behind the TV cabnit
Stayed 2 nights in Jan 2026

6/10 Okay

Chanelle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service, friendly staff, the room was clean, the bed was extremely hard in room 411
Stayed 1 night in Jan 2026

4/10 Poor

Casey

Business traveller
Liked: Amenities
Disliked: Cleanliness
First room not cleaned at all. Food and dirty sock on floor. Second room still dirty and stained linens, dirty towels on bathroom door. Would not stay again.
Stayed 1 night in Jan 2026

2/10 Terrible

Robert

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Amenities. We booked because of the pool for our little one while here for a volleyball tournament. The pool was closed and no one notified us.
Stayed 1 night in Jan 2026

4/10 Poor

Angela

Check in went well. Went to our assigned room, left everything there. Went looking for the pool, thats when we found out the pool was under maintenance. Came back, got the grandchild around for bed, when i pulled the blankets down, it was noticeable that the sheets were not changed. There was hairs in the bed, bloody looking bugars on the side. Looked under the bed, there was water bottles, two beer bottle caps, trash, and nasty food wrappers. Pictures were taken shown to the staff, offered up a new room on a different floor. Went to the new room. No issues with the new room.
Stayed 1 night in Jan 2026

10/10 Excellent

Hangying

Stayed 1 night in Jan 2026