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Hotel on Monroe, BW Signature Collection

2.5 star property

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Photo gallery for Hotel on Monroe, BW Signature Collection

Reception
Standard Room, 1 King Bed, Non Smoking | Bathroom | Shower, hydromassage showerhead, designer toiletries, hair dryer
Egyptian cotton sheets, premium bedding, pillow-top beds
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
2323 Monroe Avenue, Rochester, NY, 14618
  • Strong
    ‪8 min drive‬
  • University of Rochester
    ‪8 min drive‬
  • Strong Memorial Hospital
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel on Monroe, BW Signature Collection

Suburban hotel in Rochester with free parking
This smoke-free hotel features a snack bar/deli, a coffee shop/cafe and free self-parking. WiFi in public areas is free.
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature free newspapers and complimentary bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel on Monroe, BW Signature Collection. During your stay, you'll be within walking distance of Brighton High School. Free WiFi in public areas, free self-parking and a coffee shop/cafe are available.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include a virtual front desk
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 6 minutes by car from Strong and 7 minutes from Main Street Armory
  • Dogs welcome for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free. A complete renovation of Hotel on Monroe, BW Signature Collection was completed in October 2019.

This Rochester hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1967
  • Renovated entire property - October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 146 out of 276 reviews
Rating 8 - Good. 62 out of 276 reviews
Rating 6 - Okay. 32 out of 276 reviews
Rating 4 - Poor. 21 out of 276 reviews
Rating 2 - Terrible. 15 out of 276 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Raegan

Liked: Staff & service

It was ok in a pinch.

Overall this stay was fine for one night but it it seems like no one checks to see that the hotel is being properly maintained. The toiletries in the shower look like they haven't been replaced in months ( soap scum on the bottles, one of the bottle's pumps was broken the conditioner was separated like it hadn't been used in years). The toilet paper holder was rusty and the bathroom sink would back up and gurgle very loudly every hour. Bed was pretty hard and uncomfortable. I didn't contact anyone during our stay for these issues bey there is no staff at the hotel and when these things were noticed it was late at night and cold and snowy outside. With it being New York and snowy the hotel doesn't provide any place to put your wet shoes once you enter the room so the floor was wet with dirty salty slush. Overall it could have been worse but it needs a staff onsite to help guests/ maintain a higher standard of service.
This was on the ceiling
Rusty toilet paper holder
Not replaced/ cleaned
Separated and the pump was broken
Stayed 1 night in Feb 2025

10/10 Excellent

Codi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Codi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Well-run, quiet, and clean!
Stayed 1 night in Feb 2025

10/10 Excellent

Calen

Stayed 1 night in Feb 2025

10/10 Excellent

Khadijha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2025

6/10 Okay

Iaesha

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Stayed 1 night in Feb 2025

10/10 Excellent

Calen

Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Khadijha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The shower was a bit dangerous since the water was leaking outside onto the bathroom floor. I was very concerned for my family’s safety in the bathroom.
Stayed 1 night in Jan 2025

4/10 Poor

Lynn

Travelled with partner
Disliked: Staff & service
The reservation was for one king bed but we got 2 double beds. No cleaning staff. Although we put out the door sign each day to request cleaning. The room was never cleaned. The heater in the room is very loud and ran most of the night going on an off. This motel has no front desk. They send you a text so you can get the key from a lock box outside the building. One chair inside. No coffee pot, but there is a microwave and fridge. Pretty spare accommodations. No carpeting.
Stayed 3 nights in Jan 2025

10/10 Excellent

Codi

Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised how nice the room was! It looks relatively new and a lot of thought went into the design of the rooms. I love that the room was not carpeted; the bedding was all white (IE. Clean), the mattresses were in protective covers, and no old, dirty box springs. The bed also had no bed skirt to cover a dirty floor underneath. To use the TV, you need your own Netflix or Youtube account to log in to. There is also a conveniently placed HDMI plug on the wall that I assume connects to the TV, but i did not try it. This is a remotely operated hotel, so there is no one at the front desk, but I was contacted ahead of my stay with check in details and it was very easy to check in and out at the kiosk. My key did not work to open the lobby where the breakfast items were (Coffee, tea, granola bars), but someone from the cleaning staff arrived as I was checking out and welcomed me in to get something before I left. I would definitely stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Would stay again

Very nice and clean rooms. Checking in was easy. When interacting with the owners they were very friendly and helpful.
Stayed 2 nights in Jan 2025

8/10 Good

evelin

Liked: Amenities
Good location and comfortable place. It used to be a motel but it is upgraded and renovated! Clean and comfortable
Stayed 1 night in Jan 2025

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No carpets in snowy city. No coffee readily available.
Stayed 1 night in Dec 2024

8/10 Good

Shuai

Stayed 1 night in Dec 2024

10/10 Excellent

Khadijha

Liked: Cleanliness, staff & service, property conditions & facilities
The room
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Keiren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool concept and design, but walls are thin. Has heated toilet seats- what a funny choice of amenity!
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Stayed 1 night in Nov 2024

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