10/10 Excellent
Towana
Travelled with family
29 Apr 2025
Such a great hotel! The best part is truly the staff. We came in early from an all nighter flight from the states and Serena was already waiting for us to give us a room(at 930am)! We were so thankful because I was traveling with my 79 year old mom and she really needed a nap before going to see the sights. Serena was so welcoming and we felt right at home! Over the next few days the staff there took such great care of us. Sylvia made the most wonderful cappuccino and even sent me my passport photo via WhatsApp when the coliseum required a form of identification. I would have had to walk 25 minutes to the hotel and 25 minutes back to the coliseum with my passport. She saved me so much time and hassle! And gigi procured us a ride back to the airport at a busy time when you normally had to wait in a long line at the taxi stand. His driver was fast and efficient. We had a seamless and really wonderful trip and the staff was so amazing. Thank you, Serena, Sylvia and Gigi for making our stay so great!!
Towana
Stayed 2 nights in Apr 2025