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Bay Hotel

2.0 star property

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Photo gallery for Bay Hotel

Standard Room, 1 Queen Bed, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets
Concierge desk
Exterior detail
Interior
Lobby

Reviews

5.4 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi

Explore the area

Map
128 Jones St, San Francisco, CA, 94102
  • Union Square
    ‪10 min walk‬
  • Moscone Convention Center
    ‪15 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Private Bathroom

Standard Room, 2 Double Beds, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 2 Double Beds, Private Bathroom

  • 74 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Shared Bathroom

Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Shared Bathroom

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Private Bathroom

Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Private Bathroom

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Warfield Hotel

  • Breakfast included
  • Free WiFi
  • 24/7 front desk
  • Soundproof rooms
2.8 out of 5, (1001)
The price is €79
for 1 room
includes taxes & fees
4 Aug - 5 Aug
Warfield Hotel

About this property

Bay Hotel

Hotel with free breakfast, a short walk to Bill Graham Civic Auditorium
This smoke-free hotel features express check-out, free breakfast and free Wi-Fi in public areas. Housekeeping is available on request.
Bay Hotel offers 16 accommodations with blackout curtains. Fridges and microwaves are provided. Bathrooms include a shower.

This San Francisco hotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Bay Hotel. During your stay, you're just a quick walk from Bill Graham Civic Auditorium. Enjoy features like free breakfast and free WiFi in public areas.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include luggage storage
  • Within a 15-minute walk of Bill Graham Civic Auditorium and Union Square
Free breakfast is available daily. Public spaces have free WiFi.

This San Francisco hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private or shared bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
The front desk is open Monday - Sunday (6:00 AM - midnight)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property's front desk is open during the following times:
  • Monday - Sunday: 6:00 AM - midnight
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Bay Hotel San Francisco
Bay San Francisco
Bay Hotel Hotel
Bay Hotel San Francisco
Bay Hotel Hotel San Francisco

Bay Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 89 out of 548 reviews
Rating 8 - Good. 82 out of 548 reviews
Rating 6 - Okay. 92 out of 548 reviews
Rating 4 - Poor. 95 out of 548 reviews
Rating 2 - Terrible. 190 out of 548 reviews

5.8/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities
The reviews are accurate. Seems to be family run. Male at the facility is incredibly rude. Walls are So thin. The area surrounding the hotel is not Great.
Stayed 2 nights in Apr 2025

2/10 Terrible

Makayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was horrible the bed had bugs and hair in it and it was a shared bathroom. also in such a sketch area and no parking
Stayed 1 night in Apr 2025

2/10 Terrible

Celine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to being in a neighborhood that reflects deep American poverty, the word that would best define it is dirty. Everything is dirty, the room, the bathroom, the entrance staircase... When I arrived and was shown to my room, the smell of cigarettes and the smell of people who had previously occupied the room filled the room as soon as the door was opened. After seeing a second room, smelling of weed this time, I was offered a third without the smell of cigarettes or weed, but dirty... The manager had taken the time to take the toilet spray to perfume the room when I was waiting at the hotel entrance. The sheets, towels, table and sink were dirty (traces of mascara, pantyhose, etc.). As for the floor, it deserves a paragraph of its own (sticky enough to hold your best posters for the next decade). I was initially refused breakfast, even though it was included in the price, because “there are fewer people than last week”. I insisted and got a reheated coffee, probably from the week before. On the day of departure, I asked for my bag to be kept for the day, and was asked to pay $20. It was too much! I refused and expressed my dissatisfaction with the stay. He agreed to keep my bag free of charge on condition that I didn't write any negative comments, “that's up to you”, I was told. As a result, this hotel fits in perfectly with its surroundings and the people who live there. Tourists, it is to be avoided absolutely, as is the neighborhood.
Stayed 2 nights in Mar 2025

6/10 Okay

Jenner

Liked: Staff & service
its so loud i cant sleep properly
Stayed 1 night in Mar 2025

2/10 Terrible

Shawn

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was harassed by a peeping Tom and there were dust mites and or bugs that irritated my skin.
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easily the Worst Hotel I've Ever Stayed at

Rough neighborhood. Screaming people outside and in the hallway made sleeping extremely difficult. I had multiple people try to come into my room in the middle of the night. Eventually, someone started banging on my door while jimmying the handle. I had to jam the chair infront of the doorhandle for an extra layer of security. Sheets were dirty, overall a layer of stickiness on everything in the room...it just felt grimy. I only stayed one night of my two night reservation because of how unsafe I felt. Owner refused to refund the 2nd night because I didnt tell him about the issue until after the fact, but it felt too unsafe to leave my room at the time it was happening.
Stayed 2 nights in Feb 2025

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place its the worst place I’ve ever been. This place nasty dirty noisy smells bad. When I reserve it on the pictures were such lie around the area tons of homeless people. I don’t understand why they have to lie to people to stay in this place. 😡
Stayed 3 nights in Feb 2025

2/10 Terrible

Dana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

2/10 Terrible

Dane

Disliked: Staff & service

Sad state of affairs

Someone from the hotel called me because they were closing at midnight and I had not checked in yet. They said they cancelled my reservation and hung up on me! I had to go find another hotel at 2am and pay a lot more. AND they didn't refund my money.
Stayed 1 night in Feb 2025

6/10 Okay

Angel

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty. There was a blanket with poop and pee on it in the shared bathrooms and it wasn’t cleaned the entire time we were there. They didn’t have extra towels and the towels they did give us were stained.
Stayed 1 night in Jan 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Neil

Limited response to get access. Very noisy and on the edge of homelessness
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

6/10 Okay

Anthony

Lots of challenges in the surrounding area Staff tries to keep up but its a battle Ive stayed here two times before could use a freshen up !!!!
Stayed 3 nights in Dec 2024

8/10 Good

Paul

Stayed 2 nights in Oct 2024

2/10 Terrible

Felix

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything is dirty.
Stayed 1 night in Nov 2024

4/10 Poor

Isis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel property has not been properly taken care of. Old furniture, stained towels, old sheets. Like all SF the outside was surrounded by homeless people. Staff was nice and friendly.
Stayed 4 nights in Oct 2024

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the area, the room was nice and clean but outside the property is the Tenderloin district.
Stayed 1 night in Oct 2024

4/10 Poor

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

6/10 Okay

MATTHEW

Stayed 1 night in Oct 2024

2/10 Terrible

Jonah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Jemma

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The lady on reception was lovely, unfortunately it’s the only good thing I can say about the place. The location is terrible, so many homeless people in large groups outside made it feel very unsafe and I can’t even describe the smell. I had to get taxis straight from the door to where I needed to go, luckily it was only for one night. I suspect the homeless are using this hotel as it’s so cheap. They are either partying or arguing in the corridor until at least 4am. It feels very unsafe, I didn’t sleep. The room itself came with dirty bedding, bath sheets and a horrible smell. HONESTLY PLEASE pay the extra and go somewhere clean, safe and comfortable. I waited until it went quiet in the corridor and left as soon as I could in the early hours.
Stayed 1 night in Oct 2024

2/10 Terrible

Brenda

Stayed 1 night in Oct 2024