2/10 Terrible
Katerina
24 Apr 2025
The road to the hotel blocked off by Police/Army, taxi not allowed through, nobody spoke English. Received key to a room that somebody else was already checked in. Bell boy left us with luggage in the middle of the property and took keys away for 1/2hour. Didn't speak English. I send my daughter (speaks some Spanish) to the reception to get us a room, bell boy showed up and started to walk away, didn't care that I am waiting for my daughter, couldn't contact her, no wi-fi since we didn't have room assigned. My daughter got set of keys to a new room where the bell boy was bringing me, he had set of keys to the same room as well. Didn't feel safe having 2 sets of keys issued since first thing you signed at check in is that everything that gets stolen from you the hotel is not responsible for. You have to pay to rent a safe. 2 towels issued per room (no hand towel, no face cloth, no bath mat). Pool towels available for $20 deposit only. 45min wait line at the dinner buffet - no clean plates available, no silver ware, no cups for drinks, all used up.
Katerina
Stayed 5 nights in Apr 2025