Grand Hyatt Sanya Haitang Bay Resort and Spa

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Photo gallery for Grand Hyatt Sanya Haitang Bay Resort and Spa

Aerial view
Poolside bar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Lobby
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
No. 68 Haitang North Road, Haitang Bay, Sanya, Hainan Province, 572013
  • Place, China Duty Free Sanya Duty Free Shop
    ‪5 min drive‬
  • Place, Atlantis Water Park
    ‪7 min drive‬
  • Place, Shenlonggu Hot Spring Park
    ‪11 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪34 min drive‬

Room options

Full Sea-View Family Two-Bedroom Interconnecting Suite

  • Sleeps 4
  • Free Wi-Fi

Premier Family Suite - 2-Bedroom, Sea-View

  • Sleeps 4
  • Free Wi-Fi

Superior Ocean View Room

  • Sleeps 2
  • Free Wi-Fi

Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, 2 Single Beds, Ocean View

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Room, 1 King Bed, Oceanfront

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room, 2 Single Beds, Oceanfront

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Suite, 1 King Bed, Private Pool

  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Grand Suite, 1 King Bed, Ocean View

  • Sea view
  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Grand Suite, Ocean View (Executive)

  • Sea view
  • 300 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Villa, 2 Bedrooms (Huan)

  • Garden view
  • 380 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Room, 1 King Bed

  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Grand Suite, 1 King Bed, Ocean View (Deluxe)

  • Sea view
  • 140 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Family Room, 2 Single Beds, Ocean View (Kid Theme)

  • Ocean view
  • 93 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Villa, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 380 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed, Private Pool

  • Garden view
  • 70 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Family Suite, Ocean View

  • 93 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Deluxe Room, 2 Single Beds (Grand)

  • 68 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Room, 1 King Bed, Oceanfront (Club Access)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room, 1 King Bed, Ocean View (Club Access)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room, 1 King Bed (Club Access)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room, 2 Single Beds, Oceanfront (Club Access)

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Room, 2 Single Beds, Ocean View (Club Access)

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Room, 2 Single Beds (Club Access)

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

About this property

Grand Hyatt Sanya Haitang Bay Resort and Spa

Jump on Grand Hyatt Sanya Haitang Bay Resort and Spa's free shuttle and catch some rays a the beach, spend the day relaxing at the full-service spa or enjoy a meal at one of the hotel's 3 restaurants.
Grand Hyatt Sanya Haitang Bay Resort and Spa offers 435 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Sanya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A health club and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Huan Spa has 10 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
With your stay at Grand Hyatt Sanya Haitang Bay Resort and Spa, you'll be connected to a shopping centre and within walking distance of Atlantis Water Park. Enjoy features like free WiFi in public areas, free valet parking and a free beach shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with garden views, stop by GRAND CAFÉ, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with facials, body scrubs or body treatments at Huan Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • 8 minutes by car from Haitang Bay and 11 minutes from Wuzihzhou Island Beach
  • Free beach shuttle service
You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Grand Hyatt Sanya Haitang Bay Resort and Spa, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This Art Deco hotel also offers a complimentary water park, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Sanya hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
GRAND CAFÉ – Overlooking the garden, this café serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
YU CUN – This poolside restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
THE POOL GRILL – Overlooking the garden, this buffet restaurant specialises in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
THE LOUNGE – This lobby lounge overlooks the garden and specialises in dim sum. Guests can enjoy al fresco dining (weather permitting). Open daily.
Grand Club – This buffet restaurant overlooks the garden. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking; reservations required
  • Return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CNY 228 for adults and CNY 114 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • GRAND CAFÉ
  • Grand Club
  • THE LOUNGE
  • THE POOL GRILL
  • YU CUN

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Children's toys
  • DVD player
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (9,688 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 21 floors
  • 3 buildings
  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable/satellite channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 1341.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 1341.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Grand Hyatt Sanya Haitang Bay Resort and Spa offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Grand Hyatt Sanya Haitang Bay Resort
Grand Hyatt Haitang Bay Resort
Grand Hyatt Sanya Haitang Bay
Grand Hyatt Haitang Bay
Grand Hyatt Sanya Haitang Bay Resort Spa
Hyatt Sanya Haitang Spa Sanya
Grand Hyatt Sanya Haitang Bay Resort Spa
Grand Hyatt Sanya Haitang Bay Resort and Spa Hotel
Grand Hyatt Sanya Haitang Bay Resort and Spa Sanya
Grand Hyatt Sanya Haitang Bay Resort and Spa Hotel Sanya

Grand Hyatt Sanya Haitang Bay Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 83 out of 143 reviews
Rating 8 - Good. 52 out of 143 reviews
Rating 6 - Okay. 4 out of 143 reviews
Rating 4 - Poor. 4 out of 143 reviews
Rating 2 - Terrible. 0 out of 143 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to spend your vacation.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
We spent all our time at the Edition, up the road.
Stayed 7 nights in Jul 2022
Verified

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Staff were nice, friendly, and helpful. Room was clean. Hallways and most common areas are open air so no conditioning. It’s hot and humid.
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常棒!!!

这家酒店超级棒!尤其适合带小孩子的家庭,基本上进去就不用出来了,水上乐园,恒温泳池可以足足玩一天,酒店早餐很有秩序,种类丰富,各项服务都很周到。
Stayed 1 night in Jan 2022
Verified

8/10 Good

Xing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

海棠湾很不错的一家酒店,吃饭方便

整体上来说酒店很不错,房间很大,房间用品不错,设施也很新,房间的浴缸很大,阳台很大,早餐非常丰盛。 不足的是泳池离酒店有点远,泳池偏小,没有太多景观,沙滩很好,但是风浪很大,没有太多的水上活动。 酒店直通食街,吃的选择比较多,但里面的超市价格黑贵。
Stayed 3 nights in Oct 2021
Verified

8/10 Good

Hing wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不錯的推介

酒店房間整潔舒適,環境配套也一流,但前台工作人員工作效率稍低,單單Check in 花了半個小時,還等到18:00才有房間Check in
Stayed 1 night in Jun 2021
Verified

4/10 Poor

Tourist

Liked: Staff & service
Disliked: Cleanliness
Poor hygiene: the floor is dusty and stained with lots of stains. There may be insects in the pillow. I found that my left cheek is swollen and itchy when I sleep. There is a problem with the drainage of the bathroom. I have the same problem when I change my room. It was not a pleasant experience.
Stayed 2 nights in Sep 2020
Verified

10/10 Excellent

PUIYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

推薦

非常好的一次經驗,房間大氣漂亮,非常舒適貼心,他的泳池設備,親子池也非常好玩,沙灘乾淨漂亮,之後有機會願意再來
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel for families

Overall super good experience. Very nice hotel for families. Service was so so at the beginning but it improved along our stay and it seems is much better than other hotels. Family rooms are impressive (fully equipped apartment with 2 rooms). The children room is absolutely amazing.
Stayed 6 nights in Jul 2020
Verified

8/10 Good

MMM

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is unquestionably beautiful. The grounds are lush and gorgeously landscaped and maintained. Our room and the public areas of the hotel are clean and well-maintained. We were very disappointed in a beachfront hotel whose beachfront we were forbidden to swim in. We understood that this was for safety reasons but we did not know this in advance. We were restricted to the hotel family pool because the "grownups" pool was closed. The family pool was crowded and very warm.
Stayed 8 nights in Jul 2020
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely tropical weekend getaway

This was the first weekend getaway for a group of friends after the Covid travel restrictions. The hotel still had some limited services (no spa, no pool bar, some pools still closed), but what was open was wonderful. The hotel is beautifully landscaped, the rooms are large and very comfortable and it all feels like a wonderful tropical getaway. The breakfast buffet is extensive and very good. There is a food street mall right next to the hotel which provides different options for dinner. The staff were very welcoming, and if the level of English spoken was limited the desire to help was nevertheless clear.
Stayed 2 nights in May 2020
Verified

8/10 Good

jiae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조금만 걸어가면 바닷가도 있고, 조식도 맛있었어요 특히 외국인인데도 친절한 직원들이 좋았습니다.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool, modern, classy place!! Beautiful rooms, grounds. restaurants, and view. I cannot recommed this place enough!! I can't wait to go back Really great staff, cool views, nice beach, awesome bar on the roof.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Yangwon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

레이트 쳌아웃이 꼭 필요합니다

레이트 쳌아웃이 되지않아 실망입니다. 그러나 5층 짐 에서 늦은시각까지 쉴수있도록 배려한것은 감사했어요. 룸상태와 전망은 최고였고,아레나몰이 가까운것도 최고였어요. 중식당의 음식은 너무비싸고 평범한맛이었어요.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. It cannot be better. It is the best hotel I have ever stayed in
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

haojiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great surprise for me. Such a wonderful hotel at a good price. Nice facility, very clean, modern design. Beautiful landscapes. Access to a small quiet clean beach. Very friendly staff, nice and warm. The breakfast buffet is superb, big selection, both chinese food and western style. Plus, it is right next to the biggest food and shopping center in this area. There is a shortcut from the courtyard of this hotel, that takes you two minutes. Definitely will come back!
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Vince

Liked: Staff & service, property conditions & facilities
Room wasn’t ready until almost 2 hours after check in time and the staff didn’t do much to ease our wait. Pool had missing tiles and some loose tiles and some trash. Nice hotel bar with views (the ones showcased in many of the hotel’s photos) is only open for club guests from 6-8pm and only till 11pm for normal guests. Food offering does not match the five star hotel, except in price.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Tonje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Herlig og nydelig hotell

Fantastisk hotell som anbefales på det sterkeste. Vi hadde et supert opphold. Dyr men god mat. Men rett utenfor hotellet er det mange restauranter, shoppingsenter og vannland. Husk å ha adressen til hotellet på kinesisk da taxisjåføren vår ikke kunne lese engelsk.
Stayed 7 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mixed up with the bookings when we arrived. We booked the Huan Villa but when we arrived it was advised that there were no more villas. They placed us in two executive suites for the first night and upgraded us to the presidential suite for the remaining two nights. Staff were friendly and helpful. Services throughout our stay was great, would definitely revisit
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was smooth and weather was perfext will be back soon
Stayed 1 night in Sep 2019
Verified

6/10 Okay

WYNg

Liked: Amenities
Disliked: Property conditions & facilities
We arrived at 2:30pm and waited for 2 hours till 4:30pm to get a room ! Staff claimed that my room are not yet ready! Disappointed for the late check in ! And in the second day ,after playing at the pool till 3pm and back to room for rest ,sadly the room has no housekeeping service ,I didn’t put any do not disturb alert n after clarify ,staff said too busy so not yet do the house keeping. What a bad experience ! The facilities overall meet a 5 star level however the services is much much below standard.
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
최고입니다. 조용하고 깨끗합니다. 리조트에서 놀기에는 이만한 곳이 없어보입니다. 몰이 가까운 것도 장점입니다.
Stayed 3 nights in Aug 2019
Verified

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service
도착했을때 오후 5시까지 방청소가 되어있지 않아서 체크인이 딜레이 되고 다음날은 밖에 나갔다 들어오니 오후 6시가 넘었는데 방청소가 되어있질 않았음 청소를 요청하였더니 다른곳은 하나도 청소가 되어있지않고 단지 수건만 몇개 교체되어 있었음
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had very good facilities. The staff are extremely friendly and helpful. Special mention to Terence Ng from Yu Cun restaurant who made our stay extra special with his hospitality. There was also a shopping/food complex just outside the hotel. Only thing that I did not like was the check-in which took very long with barely any air con at the reception area (had to also stand to wait in the queue).
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

AREUM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 최고 최신식 호텔

가성비 엄청 좋고 시설도 엄청 깨끗하고 좋았어요 매우매우 만족스러운 호텔이고 조식도 맛있었어요 하지만 직원들이 영어를 다 잘하는건 아니여서 좀 아쉽습니다.
Stayed 2 nights in Aug 2019