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Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property

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Photo gallery for Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Hypo-allergenic bedding, desk, free WiFi, bed sheets
Property amenity
Bar (on property)
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Breakfast included
  • Spa
  • Pet-friendly

Explore the area

View in a map
Europa-Park-Strasse 4/6, Rust, BW, 77977
  • Place, Europa-Park
    ‪14 min walk‬
  • Place, Rulantica
    ‪17 min walk‬
  • Place, Taubergießen Nature Reserve
    ‪20 min walk‬
  • Airport, Strasbourg (SXB-Strasbourg Intl.)
    ‪44 min drive‬

Room options

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

  • 26 sq m
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

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About this property

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Family-friendly hotel with full-service spa and free breakfast
A full-service spa, a restaurant and a health club are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room and a coffee shop/cafe are on-site.
Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar offers 120 air-conditioned accommodations, with a hairdryer. Flat-screen televisions come with satellite channels.

This Rust hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club, a steam room and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar, you're just a quick walk from Elzwiesen Nature Reserve. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Indulge with hydrotherapy, body wraps or massages at the spa
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a playground
  • Just a 2-minute drive from Rulantica and a few minutes from Europa-Park
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

A business centre and a meeting room are available. A children's pool, spa services, and a terrace are also featured at the family-friendly Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Rust hotel.

Guests are served a free buffet breakfast.
Castillo – This buffet restaurant only serves dinner.
Buena Visa Club – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buena Visa Club
  • Castillo

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Europa-Park is closed from December 24-25, 2025, and from January 19-March 27, 2026. Rulantica water park is closed from November 17-27 and from December 24-25, 2025.
Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Shuttle service to partner hotels and the Europa-Park entrance is provided.

Access methods

Staffed front desk

Pets

  • Pets: EUR 13.00 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 18.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Pet fee: EUR 13.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The check-in location differs from the property location. To check in, guests will need to go to Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park