This hotel is absolutely unacceptable. They lied to us, making us feel like complete fools — we were treated like we were being taken for a fool. They claimed that the water system was ‘broken,’ but the staff at the second hotel confirmed it was a lie — the original hotel was simply overbooked and they do this regularly.
We were misled, disrespected, and forced into a filthy, low-quality hotel that was nothing like what we booked or paid for.
This behavior is shameless, dishonest, and completely unprofessional. I strongly warn anyone considering this place: they will lie to you and treat you like a fool. Avoid at all costs.