6/10 Okay
Verified traveller
21 Aug 2025
A three star not a four star
We wanted to love this hotel. Reading all of the reviews and seeing the high rating set us up for a real shock. We had booked the Villa Suite - over 600 sq ft. We arrive and the air conditioning is not working. Maintenance said that the room as it is on the top floor and south facing can never cool off with the one system. Management wanted to say that we must have done something to not make it work. An employee said “you better make a big deal as they will not listen to you.” They downgraded us to a room with a partial ocean view - half the size and at eye level with the pool and guests. As a gay couple we don’t want to be front and center of the whole group - the Villa was discreet and had an amazing bathtub. This was Friday and we asked what that compensation would be - after five days they finally said - they would only charge us the actual price of the new room. Yes, downgraded and zero compensation. They said they gave us a credit of 340 euros - because we had actually paid for the Villa.
The breakfast was never changed and eggs were always sunny side up or runny scrambled. I asked if they could make an egg more cooked and the staff said - ask the cook yourself.
Mini bar doesn’t exist. Water bottle to fill doesn’t exist. They finally said drink from the tap. Cleaners came every other day bless they forgot about you.
Don’t forget to bring your own pool or beach towel. They charge 15 euros per towel - not refundable. Never will recommend.



Verified traveller
Stayed 6 nights in Aug 2025



























