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HOSHINOYA Tokyo

5.0 star property

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Lobby lounge
Lounge
Lobby lounge
Yuri (Deluxe King) | Minibar, in-room safe, blackout curtains, iron/ironing board
Hot springs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Air conditioning
  • Room service
  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
1-9-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004
  • Place, Imperial Palace East Gardens
    ‪4 min walk‬
  • Place, Tokyo Imperial Palace
    ‪13 min walk‬
  • Place, Tokyo International Forum
    ‪15 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪30 min drive‬

Room options

View all photos for Sakura (Deluxe Twin)

Sakura (Deluxe Twin) | Minibar, in-room safe, blackout curtains, iron/ironing board

Sakura (Deluxe Twin)

10.0 out of 10
Exceptional
(12 reviews)
  • 41 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Yuri (Deluxe King)

Yuri (Deluxe King) | Minibar, in-room safe, blackout curtains, iron/ironing board

Yuri (Deluxe King)

10.0 out of 10
Exceptional
(26 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Kiku (Executive Triple)

Kiku (Executive Triple) | Minibar, in-room safe, blackout curtains, iron/ironing board

Kiku (Executive Triple)

9.8 out of 10
Exceptional
(8 reviews)
  • 83 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

HOSHINOYA Tokyo

Luxury ryokan with spa services and 24-hour front desk
Along with a restaurant, this ryokan has a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, spa services, 24-hour room service and concierge services are on-site. Housekeeping is available on request.
HOSHINOYA Tokyo offers 84 accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and toilets with an electronic bidet.

This Tokyo ryokan provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are 2 indoor hot springs and 2 outdoor hot springs open between 3:00 PM and midnight. The temperature in the hot springs is set to 97°F.

Our customers tell us that they can't get enough of the helpful staff at HOSHINOYA Tokyo. During your stay, you're just a quick walk from Imperial Palace East Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes hot springs
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Tokyo Dome
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. HOSHINOYA Tokyo offers its guests hot springs. Spa services, a library, and multilingual staff are also featured at the luxury HOSHINOYA Tokyo. You'll have access to the indoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 5-star Tokyo ryokan.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
HOSHINOYA Tokyo has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: JPY 5,500 for adults and JPY 1,760 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 indoor/outdoor hot springs
  • Indoor pool (guest access)
  • Library
  • Shopping

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 4 indoor/outdoor hot springs
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 36 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • Built in 2016
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Housekeeping service is provided every 3-days. The listed housekeeping fee applies for additional cleaning requests. Trash pickup and towel exchanges are provided daily for no fee.

Renovations and closures

This property is closed from 11 January 2026 to 16 January 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 5500 for adults and from JPY 1760 for children
  • Cleaning/housekeeping/linen fee: JPY 9680 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note: Dinner service is not available at this property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 3:00 PM to midnight.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

HOSHINOYA Tokyo Inn
HOSHINOYA
HOSHINOYA Tokyo Japan
HOSHINOYA Inn
HOSHINOYA Tokyo Tokyo
HOSHINOYA Tokyo Ryokan
HOSHINOYA Tokyo Ryokan Tokyo

Reviews

HOSHINOYA Tokyo Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 594 out of 713 reviews
Rating 8 - Good. 68 out of 713 reviews
Rating 6 - Okay. 19 out of 713 reviews
Rating 4 - Poor. 20 out of 713 reviews
Rating 2 - Terrible. 12 out of 713 reviews

Reviews

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo impecable y un personal muy amable.
Stayed 4 nights in Aug 2025

8/10 Good

Rosa

Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

John

Travelled with family, Travelled with group
Liked: Cleanliness
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
Stayed 6 nights in Aug 2025

10/10 Excellent

THE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were kind, its got subway access from the front door and its right next to a 7/11.
Stayed 14 nights in Aug 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky luxury hotel with lovely staff

Our family of 5 stayed 5 nights and we loved it. The stay was a lovely departure from the usual luxury hotels. Tatami mats everywhere and the staff truly try to embody Omotenashi (Japanese hospitality). All the staff made a real effort to speak with us. The lounges on each floor are equipped with lots of treats. You can tell the staff truly cares about your stay, with Miyo, in particular, spending time with our family to explain things to us, as this was our first visit to Japan. It is a quirky place, so embrace it for that. They even daily hang wind chimes in the trees that adorn the entrance. This hotel is part of Honshino Resorts - a 100+ year old Japanese company, still run by the same family. We'd definitely stay again!
Stayed 6 nights in Jul 2025

10/10 Excellent

Brian

Stayed 6 nights in Jul 2025

8/10 Good

Sanjeeve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not quite 5 stars despite the expense and hype.

Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.
Stayed 1 night in Jul 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Arne Møllin

Stayed 4 nights in Jul 2025

4/10 Poor

EUNYI

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel experience. Many wonderful touches and gestures that made a memorable traditional feeling stay. Rooms and bathrooms exceptional. Service a little out of touch with international high end hotel norms and protocols, but overall highly recommended.
Stayed 6 nights in Jul 2025

10/10 Excellent

Suzanne

Stayed 2 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hoshinoya - yes stay here

Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7. Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity. In sum, yes, you should stay here.
Stayed 9 nights in Jul 2025

10/10 Excellent

Eric

Stayed 2 nights in Jul 2025

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

neena

Travelled with family
Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern ryokan

Modern Ryokan, with very nice and big rooms
Stayed 2 nights in Jul 2025

10/10 Excellent

Kavita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Ryokan like luxury property in the heart of Tokyo! Did not want to leave!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheue Mei Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

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