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ICI HOTEL Ueno Shin Okachimachi

3.5 star property

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Photo gallery for ICI HOTEL Ueno Shin Okachimachi

Reception
Hallway
Breakfast served
In-room safe, desk, iron/ironing board, free WiFi
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
4-23, Taito, Taito-ku, Tokyo, Tokyo, 110-0016
  • Ueno Park
    ‪13 min walk‬
  • Sensoji Temple
    ‪3 min drive‬
  • Tokyo Skytree
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

View all photos for Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

In-room safe, desk, iron/ironing board, free WiFi

Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Single Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 14 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

In-room safe, desk, iron/ironing board, free WiFi

Run Of House, Non Smoking (Short Stay - Check in at 5PM/Check Out at 9AM) (Bed Type not guaranteed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Twin Room, Non Smoking

9.0 out of 10
Wonderful
(28 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Double Room Nonsmoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room Nonsmoking

  • Sleeps 2

View all photos for Single Room

Lobby

Single Room

  • Sleeps 1

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Twin Room

  • Sleeps 2

View all photos for Double Room

In-room safe, desk, iron/ironing board, free WiFi

Double Room

  • Sleeps 2

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About this property

ICI HOTEL Ueno Shin Okachimachi

Hotel with a restaurant, steps from Satake Shopping Arcade
Along with a restaurant, this smoke-free hotel has self parking and a microwave in a common area. WiFi in public areas is free. Additionally, laundry facilities, a front desk safe and a vending machine are on-site. Change of towels is available on request
ICI HOTEL Ueno Shin Okachimachi offers 108 air-conditioned accommodations with a safe and complimentary slippers. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

ICI HOTEL Ueno Shin Okachimachi's great location gets high marks from our customers. During your stay, you're just a quick walk from Satake Shopping Arcade. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and a vending machine
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Satake Shopping Arcade and 10 minutes on foot from Ameyoko Shopping District
There's a restaurant on site. WiFi is free in public spaces. ICI HOTEL Ueno Shin Okachimachi also features a vending machine, laundry facilities, and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
レストラン – This buffet restaurant only serves breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (JPY 3,000 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,500 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • レストラン

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children ages 0-6, and can be requested on-site for the listed child breakfast fee.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1500 for adults and from JPY 1500 for children
  • Covered self-parking fee: JPY 3000 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Alcohol isn't served at ICI HOTEL Ueno Shin Okachimachi.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ICI HOTEL Ueno Shin Okachimachi RELIEF Tokyo
ICI HOTEL Ueno Shin Okachimachi RELIEF
ICI Ueno Shin Okachimachi RELIEF Tokyo
ICI Ueno Shin Okachimachi RELIEF
ICI Ueno Shin Okachimachi REL
Ici Ueno Shin Okachimachi
ICI HOTEL Ueno Shin Okachimachi Hotel
ICI HOTEL Ueno Shin Okachimachi Tokyo
ICI HOTEL Ueno Shin Okachimachi by RELIEF
ICI HOTEL Ueno Shin Okachimachi Hotel Tokyo

ICI HOTEL Ueno Shin Okachimachi Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 622 out of 1010 reviews
Rating 8 - Good. 308 out of 1010 reviews
Rating 6 - Okay. 52 out of 1010 reviews
Rating 4 - Poor. 20 out of 1010 reviews
Rating 2 - Terrible. 8 out of 1010 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Karin

Stayed 3 nights in May 2025

8/10 Good

Yu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walkable to subway and train station, 20 some minutes walk to Ueno Park. Hotel offers hot & cold drinking water
Stayed 5 nights in May 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place to stay. It was my second time staying at the hotel and I plan on continuing to use it in the future.
Stayed 8 nights in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, super friendly staff at check in, very clean, shower was really nice would definitely stay again
Stayed 1 night in May 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ueno park hotel with friendly staff

Pretty typical three star hotel for Tokyo. Easy access to multiple systems of transport, close to Ueno Park, Asakusa. Very friendly staff, limited English and definitely not enough laundry facilities for the number of guests. Great pajamas!
Stayed 6 nights in May 2025

8/10 Good

Bernard

Stayed 5 nights in May 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked great for us. Between Ueno Park and Asakusa.
Stayed 4 nights in May 2025

10/10 Excellent

Alan

Stayed 3 nights in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

ANDY

Stayed 3 nights in May 2025

10/10 Excellent

Matias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Had a bit of an issue with the shipping of my luggage to my next stay, but the staff was very helpful and nice about it. I would definitely be coming back to this hotel for my next trips!
Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for longer here because it was clean and close to the station!
Stayed 2 nights in May 2025

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service
Solo travellers beware—this hotel failed me when I needed help most. I stayed here twice (23/03/25–27/03/25 and 03/04/25–07/04/25). The first visit was fine, though staff were cold and the hotel felt transactional. No free water, only paid bottles. Small but clean rooms with a good Skytree view. The real issue came during my second stay, when I became severely ill with food poisoning the day before checkout. I could barely walk or stand and was vomiting violently. Despite seeing my condition, the two receptionists on duty—both women with ponytails and glasses—offered no help. I begged for medication or assistance; they refused, gesturing “no” and telling me to walk to a pharmacy or visit a hospital. I even ran outside to throw up, and still, they did nothing—not even check on me once. If not for a friend who arrived hours later with medicine, I don’t know what would’ve happened. To the manager: review CCTV from 06/04/25 at 10 a.m. and 2 p.m. to see how poorly your staff responded to a guest in distress. Their indifference made an already awful experience far worse. This hotel failed in basic duty of care. If you're traveling alone, I urge you—stay elsewhere. It’s not worth the risk and your safety is paramount.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nayeli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating
Stayed 6 nights in Apr 2025

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and great for exploring the city
Stayed 5 nights in Apr 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to base from for a few days in Tokyo. Lovely hotel and nice and quiet rooms. Staff were very welcoming and friendly. I have also stayed at at the other Ici location nearby and both are great, solid choices with comfy beds.
Stayed 5 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

chi tak

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Ash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with decent sized rooms
Stayed 4 nights in Apr 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accomodating and knowledgeable about luggage delivery service with Yamato and check-in/check-out was smooth. Their compimentary sweet honey tea bags was our fave since night time can be chilly.
Stayed 3 nights in Apr 2025

8/10 Good

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Elana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff
Stayed 3 nights in Apr 2025

10/10 Excellent

matthew l

Liked: Amenities
Great staff!! Very well located and within short walking distance from subway and many restaurants.
Stayed 6 nights in Apr 2025