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Tokyu Stay Shibuya

3.0 star property

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Exterior
Room amenity
Residential Family Room (3-4 persons), Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board
Terrace/patio
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Shinsencho 8-14 Shibuya-ku, Tokyo, Tokyo-to, 150-0045
  • Place, Love Hotel Hill
    ‪5 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Place, Shibuya Crossing
    ‪10 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room (2 persons), Non Smoking

9.6 out of 10
Exceptional
(25 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room (2 persons), Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room (2 persons), Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room (2 persons), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Residential Family Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (2 persons), Non Smoking

  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin Room (3 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room (3 persons), Non Smoking

9.6 out of 10
Exceptional
(18 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Residential Family Room (3-4 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (3-4 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 6
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

  • 47 sq m
  • Sleeps 8
  • 2 Large Single Bunk Beds

View all photos for Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 10
  • 2 Large Single Bunk Beds and 2 Single Sofa Beds

View all photos for Deluxe Twin Room (1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room (1 person), Non Smoking

  • 30 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room (1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room (1 person), Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Double Room (1 Person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room (1 Person), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Twin Room (1person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room (1person), Non Smoking

  • 23 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Residential Family Room (1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (1 person), Non Smoking

  • 40 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Residential Family Room (Bunk Beds,1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (Bunk Beds,1 person), Non Smoking

  • 47 sq m
  • Sleeps 1
  • 2 Large Single Bunk Beds

Similar properties

Deluxe Twin Room with Balcony, Non Smoking, Refrigerator & Microwave | Terrace/patio
Tokyu Stay Shibuya Shin-minamiguchi
  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
4.4 out of 5, Excellent, 1,019 reviews
The price is €147
16 Dec - 17 Dec
Tokyu Stay Shibuya Shin-minamiguchi

About this property

Tokyu Stay Shibuya

Hotel with a rooftop terrace, 10-minute walk to Shibuya Saunas
A rooftop terrace, dry cleaning and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, a computer station, a front desk safe and multilingual staff assistance are on-site. Housekeeping is available on request.
Tokyu Stay Shibuya offers 126 accommodations with washers/dryers and a safe. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on request and an iron/ironing board can be requested.

Tokyu Stay Shibuya's great location gets high marks from our customers. During your stay, you're just a quick walk from Love Hotel Hill. Features include free WiFi in public areas, plus a rooftop terrace and breakfast (surcharge).
  • Free WiFi and wired Internet
  • To-go breakfast served daily for a fee
  • Amenities include a front desk safe, a computer and multilingual staff
  • Guests have great things to say about the overall condition of the property and the location
  • Within a 15-minute walk of Shibuya Saunas and Shibuya Crossing
As a guest of Tokyu Stay Shibuya, you'll find a rooftop terrace, a vending machine, and multilingual staff. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Tokyu Stay Shibuya also features dry cleaning/laundry services, a front desk safe, and a lift. A complete renovation of Tokyu Stay Shibuya was completed in August 2023.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily breakfast to-go available 7 AM to 10:00 AM for a fee: JPY 1,320 per person

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 1999
  • Designated smoking areas
  • Renovated entire property - August 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 0-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately JPY 1320 per person
  • Cleaning/housekeeping/linen fee: JPY 1500

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shibuya Stay
Shibuya Tokyu Stay
Tokyu Shibuya
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Shibuya
Tokyu Stay Shibuya
Tokyu Stay Shibuya Tokyo
Tokyu Stay Shibuya Hotel Tokyo
Tokyu Stay Shibuya Hotel
Tokyu Stay Shibuya Hotel

Reviews

Tokyu Stay Shibuya Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 648 out of 1018 reviews
Rating 8 - Good. 276 out of 1018 reviews
Rating 6 - Okay. 66 out of 1018 reviews
Rating 4 - Poor. 21 out of 1018 reviews
Rating 2 - Terrible. 7 out of 1018 reviews

Reviews

6/10 Okay

Winston

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay in a new country. The staff was beyond helpful and friendly. The room was clean, roomy and had a washing/drying combo. I was able to fly back to the US with clean clothes! Its within walking distance to two subway stations - plus a mall that's attached to hotel (Mark Story Hotel) which also lets you off at Shibuya Scramble Crossing. There were lots of cute small restaurants to eat, but if on a budget - There is a Family Mart, Lawsons and 7-11 that served very good meals as well. There is also a local supermarket right across from the entrance. Lastly they will hold your luggage if you come earlier than check out and a few hours after check out. So you get the most out of your trip in Tokyo. They also hailed us a taxi to the airport. If I go to Japan again I will stay here again.
Stayed 5 nights in Aug 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels in Tokyo are going to be small, regardless. This hotel was still roomy. We would gladly stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kim, Fountain Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service overall. Quite accommodating, fast , and polite. They provided all that we need from storing our belongings while we travel to other cities, to boxing supplies for our stuff that we bought to back home. Thank you for a great stay. We will be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcel

Liked: Cleanliness
Stayed 6 nights in Jul 2025

10/10 Excellent

Abbygail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was awesome, very helpful!
Stayed 2 nights in Aug 2025

10/10 Excellent

Bria Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was simple and the staff was great & responsive. The room was perfect for 1 or two people despite me traveling solo. It was a 2 minute walk to the nearest convenience stores or restaurants and about 15 minutes to the Shibuya Station and even less to the nearest bus stop. AC, Smart HD TV, microwave, coffee pot, fridge, hot plate etc all work amazingly. Would highly recommend this place when staying in Shibuya!
Stayed 8 nights in Aug 2025

10/10 Excellent

Dennele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place! The staff is amazing! The room was really nice with a wonderful bathroom. There was a washer/dryer, sink, hot plate, and refrigerator. I loved the little seating area that had storage. I would stay here again and longer.
Stayed 8 nights in Aug 2025

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, super clean and easy to check in and out. I would definitely stay again!
Stayed 5 nights in Aug 2025

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We visited in August during our first trip to Japan. It was a bit hard to find but likely this is because we are not used to navigating Japan. There room was small - the memes/shorts/etc are true! Although the room was small, it met our needs for a one-night stay. We really appreciated the in-room washer and dryer! The hotel is within walking distance of Shibuya station and close to many other attractions, including lots of dining and shopping options. Lovely staff. Recommend! However, we’ll be looking for something a bit bigger when we return.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming neighborhood, close to Shinsen Station

Rooms are small, but as we've learned, to be expected in Japan. Kitchen area is modestly stocked and could use more utensils and kitchenware. The friendliness of the staff, comfortable lounge area to work in, proximity to the Shinsen Station line that connects to Shibuya, and quiet, lovely neighborhood filled with small restaurants, a market across the street, and a nearby 7-11, make staying at the Tokyu Stay Shibuya convenient and peaceful.
Lobby area to work.
Stayed 6 nights in Aug 2025

10/10 Excellent

Pinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and efficient. The staffs are very nice and helpful. The location is convenient and quiet. We can walk to shibuya crossing for train station, all shoppings and dining choices. It is easy to get a taxi on a hot days as well. There are a few restaurants nearby 24 hour family mart in front of the hotel. We would be back here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ezekiel

Travelled with partner
Liked: Amenities
The employees were so nice and helpful, recommend highly
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very modern and convenient. Spacious rooms with nice amenities.
Stayed 2 nights in Aug 2025

8/10 Good

Kim, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice & clean. Will stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Aug 2025

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Located a few blocks (all within walking distance)from shibuya crossing, the train station, multiple restaurants and shopping the location of this hotel is perfect. Our room had many amenities, including a washer/dryer, slippers, robes, microwave and hot plate w/ dishes. Whether your there for a night or several days, as we were, you won't be disappointed.
Stayed 2 nights in Jul 2025

8/10 Good

Anthony

Stayed 3 nights in Aug 2025

10/10 Excellent

Salvador, Lakewood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location that felt secluded and not touristy. Many walkable restaurants and points of interest all in a 15 minute radius. Would recommend to friends and family
Stayed 2 nights in Jul 2025

10/10 Excellent

Shonpaul

Stayed 4 nights in Aug 2025

8/10 Good

Anjalee

Stayed 4 nights in Aug 2025

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly staff and close walking to shibuya station and shopping. Highly recommended.
Stayed 2 nights in Aug 2025

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025