See all properties

Fairmont Empress

Property class: 4.5

Choose dates to view prices

Photo gallery for Fairmont Empress

Ocean views, serves lunch and dinner
Meeting facility
Exterior
Lobby
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
721 Government St, Victoria, BC, V8W1W5
  • Place, Royal BC Museum
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪4 min walk‬
  • Place, Victoria Clipper Ferry Terminal
    ‪6 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪29 min drive‬

Room options

View all photos for Fairmont City View 2 Double

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont City View 2 Double

8.8 out of 10
Excellent
(106 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(50 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold Harbour View 1 King

9.8 out of 10
Exceptional
(27 reviews)
  • Harbour view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(89 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe City View 1 King

9.2 out of 10
Wonderful
(37 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | Premium bedding, down duvets, pillow-top beds, minibar

Fairmont City View 1 King

9.2 out of 10
Wonderful
(149 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(9 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold One Bedroom Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • Harbour view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(26 reviews)
  • Harbour view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(24 reviews)
  • Harbour view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold Harbour View Executive Suite 1 King

  • Harbour view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Harbour View 1 King

32-inch flat-screen TV with cable channels, TV, pay films

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • Harbour view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 2 Queen

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Harbour View 2 Queen

8.0 out of 10
Very good
(2 reviews)
  • Harbour view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Hotel Grand Pacific
Inner Harbour
  • Pool
  • Hot tub
  • Pet-friendly
  • Kids’ pool
4.6 out of 5, Wonderful, 3,460 reviews
The price is €239
includes taxes & fees
21 Apr - 22 Apr
Hotel Grand Pacific

About this property

Fairmont Empress

2 restaurants, a full-service spa and an indoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Fairmont Empress offers 431 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
The sightseeing around Fairmont Empress gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Victoria Harbour. Enjoy features like free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine with ocean views at Q at the Empress, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, manicures and pedicures or hydrotherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Maritime Museum of British Columbia and 4 minutes on foot from British Columbia Parliament Building
  • Ferry terminal and cruise terminal shuttle service available for a fee
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the luxury Fairmont Empress. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Victoria hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.
Q at the Empress – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar – Overlooking the ocean and garden, this bar specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CAD 39 per day; includes in/out privileges)
  • Valet parking on site (CAD 53 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (22,600 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 39.00 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The photos are representative of rooms offered and may differ from the actual room received.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2021 out of 2700 reviews
Rating 8 - Good. 386 out of 2700 reviews
Rating 6 - Okay. 180 out of 2700 reviews
Rating 4 - Poor. 61 out of 2700 reviews
Rating 2 - Terrible. 52 out of 2700 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Frank

Stayed 1 night in Jan 2026

10/10 Excellent

Coreen

Stayed 1 night in Jan 2026

10/10 Excellent

Murray, Delta

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service!
Stayed 2 nights in Jan 2026

6/10 Okay

Hongying

Travelled with pets, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not in a good condition. The room was not clean at all.
Stayed 2 nights in Nov 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and the staff were amazing.
Stayed 3 nights in Jan 2026

6/10 Okay

Caleb

Pool etc. all being renovated and are closed long-term as of January 2026.
Stayed 1 night in Jan 2026

8/10 Good

caleb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was smaller then I thought it would be
Stayed 1 night in Dec 2025

10/10 Excellent

Slave

Initially we didn’t have the room ready on time (4pm). The room we eventually got was below our expectations for a Fairmont. But the manager took note of that and replaced it with probably one of the best rooms they had.
Stayed 4 nights in Dec 2025

10/10 Excellent

jake

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2026

10/10 Excellent

sahar

Liked: Cleanliness, property conditions & facilities
Thank you
Stayed 3 nights in Dec 2025

10/10 Excellent

Brett

Stayed 1 night in Dec 2025

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful experience staying at Fairmont Empress. Clean room.
Stayed 1 night in Dec 2025

10/10 Excellent

JENNY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, good amenities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bruce

Stayed 3 nights in Dec 2025

6/10 Okay

Bhavnesh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn't send massage to me after checking in at front counter about my room is ready very unprofessional I know they are busy what it's very famous brand should to better gust service .
Stayed 1 night in Dec 2025

2/10 Terrible

Jun

Stayed 2 nights in Dec 2025

2/10 Terrible

Yuxi

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room was very small and outdated. The front desk staff’s service was not professional.
Stayed 1 night in Dec 2025

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely! My wife and I will be back!
Stayed 1 night in Dec 2025

10/10 Excellent

Pebbles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is efficient, friendly. The overall ambiance of the building is incredible combined with close proximity to the ocean & downtown is perfect for an unforgettable stay in Victoria.
Stayed 1 night in Dec 2025

10/10 Excellent

gurveer

Stayed 1 night in Dec 2025

10/10 Excellent

Sung Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
OLD WORLD ELEGANCE WITH A GREAT STAFF, WONDERFUL FOOD AND AN AFTERNOON TEA THAT'S ABSOLUTELY FABULOUS! ONE OF OUR FAVORITE HOTELS IN THE WORLD.
Stayed 2 nights in Dec 2025

8/10 Good

Tamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Pretty hotel. Amazing location!
Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Stayed 4 nights in Dec 2025

8/10 Good

Anis

Liked: Cleanliness, amenities
The property seems understaffed. Staff members were often visibly overworked and stressed. There are limited options at the hotel for meals. Often seating at the lounge is completely full in the evenings so we were unable to eat at the hotel.
Stayed 5 nights in Dec 2025

Hotels

Flights