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Hotel Villa Serena

3.0 star property

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Photo gallery for Hotel Villa Serena

Property grounds
Exterior detail
Interior detail
Fountain
Quadruple Room | Premium bedding, desk, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
Via Carlo Mezzacapo 2/b, Marghera, Mestre, VE, 30175
  • Place, Porto Marghera
    ‪10 min walk‬
  • Place, Ferretto Square
    ‪7 min drive‬
  • Place, Toniolo Theatre
    ‪7 min drive‬
  • Airport, Venice (VCE-Marco Polo)
    ‪18 min drive‬

Room options

View all photos for Economy Double Room

Room amenity

Economy Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Economy Triple Room

Economy Triple Room | Premium bedding, desk, free WiFi, bed sheets

Economy Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Hotel Villa Serena

Hotel connected to a shopping centre in Mestre with free breakfast
This smoke-free hotel features a bar/lounge, a coffee shop/cafe and concierge services. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Hotel Villa Serena offers 10 air-conditioned accommodations with a hairdryer and free toiletries. Beds feature premium bedding. This Mestre hotel provides complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

With your stay at Hotel Villa Serena, you'll be connected to a shopping centre and within walking distance of Porto Marghera. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 9 minutes by car from Piazzale Roma and 10 minutes from Grand Canal
  • Casino shuttle service available for a fee
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Villa Serena. Limited free parking is available on a first-come, first-served basis.

This Belle Époque Mestre hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Casino shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • Lift

More

  • 2 buildings
  • 3 floors
  • Belle Époque architecture
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 20-inch HDTV

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: noon; check-in end time: 11 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

Access methods

Staffed front desk

Pets

  • Only dogs and cats are allowed
  • Weight limit: 88 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January to 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February to 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 June to 01 September.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Villa Serena
Hotel Villa Serena Mestre
Villa Serena Mestre
Villa Serena Hotel Mestre
Serena Hotel Mestre
Hotel Villa Serena Province Of Venice/Mestre
Hotel Villa Serena Hotel
Hotel Villa Serena Mestre
Hotel Villa Serena Hotel Mestre

Hotel Villa Serena Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 312 reviews
Rating 8 - Good. 140 out of 312 reviews
Rating 6 - Okay. 70 out of 312 reviews
Rating 4 - Poor. 29 out of 312 reviews
Rating 2 - Terrible. 16 out of 312 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Good connection with old town of Venice, good coffee, room was clean every day. Fresh towels
Stayed 3 nights in May 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old but Nice

Very quiet and good location to get into Venice.
Stayed 1 night in Nov 2018

8/10 Good

Kari, Finland

Liked: Cleanliness, staff & service, room comfort

Friendly staff - Nice hotel with parking

We stayed few days. Hotel was clean and nice with very helpful and friendly staff. Hotel has safe gated parking in the yard which is not easy to find in this location. Room was relatively small and no facilities like water boiler, hair drier or so but was anyway clean and comfortable with decent wifi connection. The old town of Venice can be easily reached by bus in about 10min, bus stop is short walk away. If using bus, the surrounding especially in the night time is not the most comfortable one but ok anyway! Would recommend this hotel.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cozy and friendly hotel

Good hotel, 5 min walk to the bus stop to get to the city. Good staff.
Stayed 2 nights in May 2018

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Was not pleased at all with this hotel. I booked this hotel because it said there was air conditioning, when we get in our room which is extra small (could barely walk around the bed) it was extremely hot and it smelled of humidity. The man at the reception tells me there is a law in Italy saying they cannot turn on the air condition till June 1st. I tell him that that is not true because the other hotels we stayed at had some....To make a long story short I complained saying I want to be reimbursed because it is false advertising saying they have air conditioning when they do not. He did not want to reimburse me, so I complained to Hotels.com for a long time on the phone and they switched us at another hotel WITH air conditioning!!! Regardless I do not recommend this hotel, the room was small and old and stuffy, I stayed at Autoespresso which is right next door which is far better, clean, AMAZING breakfast. The reason I switched hotel was because we decided to stay an extra day in Venice but that hotel (Autoespresso) was booked for that night so we found Sirena 👎
Stayed 1 night in May 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

Great hotel, just don't expect luxury

This hotel is not as bad as the reviews, The rooms are outdated, but its cool, don't come here if you want modern as the whole place is set in the 60s except the front desks Apple computer. The hotel has an ok breakfast but the rooms were clean and comfy and the wifi worked well. The surrounding neighbourhood is sketchy and at night time is a little bit scary but for the price of the hotel and its proximity to the train station it becomes bearable. As a cheap hotel to see venice id say its worth it, just don't expect luxury.
Stayed 3 nights in Oct 2017

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay! Near a bus stop and Venice!

Great place to stay! Very near the Mestre train/bus station and the island of Venice. Comfortable beds and nice showers. WiFi was fast and reliable. Also, since we booked from Expedia, breakfast was included. The staff was very nice and helpful and I loved the accents lol. It was a pleasant stay and I would stay here again.
Stayed 1 night in Oct 2017

6/10 Okay

pansy, bay roberts,nl,canada

Disliked: Property conditions & facilities

great location.....but need my rings back!

we stayed there only one night and next day cruise very close to portI left my two rings on the table and would like to have them back but can't get to talk to anyone to arrange that!
Stayed 1 night in Oct 2017

4/10 Poor

Dave, Brisbane, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't judge a book by its cover

On the surface this place looks great!, great value for money and easy transport options to the venice city, however from the cigarette butts found under the bed to strange stains under the sheets it far from a restful stay. On the second night upon sitting on the edge of the bed it collapsed due to missing parts to the bed frame, we went and told reception whom just shrugged the shoulders and told me to fix it myself what do i expect him to do about it. so we moved the mattress to the floor and slept on the floor! The air-conditioning only pumped out hellish heat not what you want when made to move your own broken bed! not to mention the employees just sit in front of the hotel smoking and drinking loudly all night below the guests rooms so its all you hear while trying to sleep at 2am! But all this is nothing compared to the fact the bathroom roof was covered in deadly BLACK MOLD! being an asthmatic i was very concerned staying here and don't recommend anyone stay here until it gets a complete strip down and remodel or at least a clean!
Stayed 2 nights in Oct 2017

8/10 Good

Andi & Judy, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Choice.

This hotel was an excellent choice for us considering we had a car and only one day to visit Venice. Breakfast and service was very good. The public bus to Venice was convenient and suited us well. Would stay again due to value and overall package.
Stayed 1 night in Oct 2017

8/10 Good

Jan, Warsaw, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the center but far from crowds

The hotel is located a short walk from the Venice Mestre train station. It is very well connected with Venice via public transport. The staff of the hotel is very nice and helpful.
Stayed 3 nights in Sep 2017

10/10 Excellent

stelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

AndyC, Chepstow

Liked: Cleanliness, staff & service, room comfort

Good for a budget hotel.

In an easy to get to location close to the mainland station and there are buses every 10 minutes into Venice. Beer is good too. Would go back.
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room capacities are not clearly/accurately defined. A room for 4 is not a room for 2 with two cots. All rooms are listed as smoking but hotel insists they are not. Be very careful when booking that the rooms actually meet your requirements.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Budget Hotel

Friendly and accommodating staff. Hotel is a bit outdated, but in good condition. Walking distance to Firenze SM railway station. Easy access for transportation to Venice.
Stayed 2 nights in Aug 2017

10/10 Excellent

anita, toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfy hotel

Very comfy. Staff excellent. Had a very good time atvtge hotel.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service

Nice and well located

The room was clean and the staff were very nice and welcoming. We really appreciated that the bus stop to go to the main islands was very close to the hotel. The hotel was also within walking distance of the train station! I would definitely stay there again.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Decent hotel, outdated rooms, close to Venice by bus or train. Nice staf and pretty good breakfast.
Stayed 1 night in Jul 2017

8/10 Good

Konstantin

Liked: Cleanliness, staff & service

Small room, good location. Very basic.

Location is very good to get to the bus to Venice and very short ride to Venice. Gated free parking. Very basic breakfast. Small rooms, weak AC. Bank bed is not safe for person on the top. Shower door was broken and just didn't exist. (A lot of mosquito, too :) ).
Stayed 2 nights in Jul 2017

6/10 Okay

praveen

venice ...

the hotel was OK..the ppl at reception were very helpful...the rooms required a total make over...
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness

Not bad but could've been a little better

Air conditioner was broken for most of our visit. Friendly staff.

8/10 Good

old historians

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent budget hotel

Good quiet budget hotel with attractive rooms a short walk from train and bus to Venice. Near Lidl supermarket. Bring your own kettle, TV and fridge were in our superior double room. Shared terrace.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People were nice, and helpful, building is older than expected but reasonable for the money

8/10 Good

Sheri, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick bus ride to Venice.

Driving to the Hotel isn't pleasant as you pass through the port area and some rather seedy streets. Don't let that discourage you. The Hotel is in a very nice little neighbourhood once you pass the tough stuff. We walked around quite a bit at night and there were no worries.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities