The room was filthy: the carpet was covered in stains, and the soundproofing was awful—every noise from the street and corridor kept us awake. For a supposed four-star hotel charging such a high price, this is absolutely outrageous!
The booking process was a nightmare. We reserved a room with two separate beds but got one with a single bed, with the staff claiming two beds were “not guaranteed.” They insisted the hotel was fully booked, but that felt like a blatant lie! At breakfast, half an hour before it ended, we were the only guests, and the parking lot had just a few cars. Seriously, that’s your “full occupancy”?
The key cards worked only sporadically, forcing us to constantly trek to the reception. There, we faced long queues and staff so slow it seemed like their first day. Every question led to a 15-minute phone call, only to hear, “There’s nothing we can do.” Fifteen minutes for an excuse? That’s just mocking the guests!
When we, exhausted, asked to cancel the second night, they coldly replied, “You can check out, but no refunds.” The breakfast was abysmal, with the bare minimum selection of food imaginable and worn-out chairs that looked like they belonged in a cheap diner, not a four-star hotel.
Dirty rooms, terrible noise, unreliable key cards, lies about bookings, and indifferent staff made our stay unbearable. elaya hotel vienna city west is a waste of money and nerves. Vienna has plenty of better hotels that actually respect their guests.
