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Sure Hotel by Best Western Wilhelmshaven City

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Photo gallery for Sure Hotel by Best Western Wilhelmshaven City

Sun deck
German cuisine
Triple Room | Living area | 35-inch flat-screen TV with cable channels
Standard Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Interior entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Laundry
  • Housekeeping

Explore the area

View in a map
Valoisstraße 1, Wilhelmshaven, NI, 26382
  • Place, Wilhelmshaven Coastal Museum
    ‪7 min walk‬
  • Place, Kaiser Wilhelm Bridge
    ‪17 min walk‬
  • Place, Südstrand Playground
    ‪19 min walk‬

Room options

View all photos for Business Room, 2 Single Beds (with Sofabed)

Business Room, 2 Single Beds (with Sofabed) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Business Room, 2 Single Beds (with Sofabed)

  • Sleeps 3
  • 2 Single Beds

View all photos for Business Room, 2 Single Beds

Business Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Business Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Business Room, 1 Single Bed

Business Room, 1 Single Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Business Room, 1 Single Bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms, Kitchen (Dining Table)

Standard Apartment, 2 Bedrooms, Kitchen (Dining Table) | Bathroom | Free toiletries, hair dryer, towels

Standard Apartment, 2 Bedrooms, Kitchen (Dining Table)

  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room, 2 Bedrooms

Free toiletries, hair dryer, towels

Family Room, 2 Bedrooms

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 4 Single Beds

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About this property

Sure Hotel by Best Western Wilhelmshaven City

Hotel in Wilhelmshaven with restaurant and bar/lounge
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include laundry facilities, express check-out and tour/ticket assistance.
Sure Hotel by Best Western Wilhelmshaven City offers 74 accommodations with espresso makers and a safe. 35-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Wilhelmshaven hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Sure Hotel by Best Western Wilhelmshaven City, you're just a quick walk from Friedrich-Wilhelm-Platz. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy German cuisine while dining at Zum Smutje
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes bicycles to rent
  • Just a 2-minute walk from Friedrich-Wilhelm-Platz and 9 minutes on foot from Wilhelmshaven Coastal Museum
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at Sure Hotel by Best Western Wilhelmshaven City. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Wilhelmshaven hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Zum Smutje – This restaurant specialises in German cuisine. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 10 per night)
  • Parking on site (EUR 10 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; EUR 13.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Zum Smutje

Things to do

  • Bicycle rentals

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • 6 steps to reach entrance
  • Lift (76 centimetre wide door)

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Thursday (6:00 AM - 5:30 AM) and Friday - Sunday (7:00 AM - 9:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per day.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13.5 per person
  • Self-parking fee: EUR 10 per day
  • Nearby parking fee: EUR 10 per night (164 ft away)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property's front desk is open during the following times:
  • Monday - Thursday: 6:00 AM - 5:30 AM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

City Hotel Valois
City Hotel Valois Wilhelmshaven
City Valois
City Valois Wilhelmshaven
City Hotel Valois Hotel
City Hotel Valois Wilhelmshaven
City Hotel Valois Hotel Wilhelmshaven

Reviews

Sure Hotel by Best Western Wilhelmshaven City Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 66 out of 190 reviews
Rating 8 - Good. 89 out of 190 reviews
Rating 6 - Okay. 23 out of 190 reviews
Rating 4 - Poor. 10 out of 190 reviews
Rating 2 - Terrible. 2 out of 190 reviews

Reviews

4/10 Poor

Mohammad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The quality of the room was not good
Stayed 2 nights in Aug 2025

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

A.A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ligt in het centrum met restaurants dichtbij. Ontbijt is uitgebreid. Onbetaald parkeren is mogelijk tussen 15 en 9 uur, overdag tegen betaling. Kamers zijn netjes, maar wel wat gedateerd.
Stayed 1 night in Sep 2020

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad at all

Large spacious room bed wasn’t the most comfortable but was acceptable.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect base for visitibg family, lots to do within walking distance
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 4 nights in Aug 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and friendly staff.

Stayed here about 20 nights in total now. Excellent location, although the rooms are a tad dated now.
Stayed 1 night in Jul 2018

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2017

8/10 Good

Waltraud

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Hotel kann ich nur weiterempfehlen
Stayed 2 nights in Aug 2025

6/10 Okay

Sommai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stort familjerum
Stayed 1 night in Jul 2025

10/10 Excellent

Jürgen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Entgegen einiger negativer Rezessionen, die ich nicht verstehe, war ich von dem Hotel voll begeistert. Ja, das Mobiliar ist etwas ins Alter gekommen, aber das wird durch alles andere in den Schatten gestellt. Lage: 1a, direkt an der EK-Passage, dahinter die EK-Meile. Die Jade mit Aquarium, Hafen, Deich, gut zu Fuss in 15 Minuten zu erreichen. Und wer ein Fahrrad dabei hat, was man übrigens für 10€ im Hotel auch mieten kann, hat viel zu sehn und kann viel erkundrn. Personal: super freundlich, hilfsbereit ohne weitere Worte und ohne Ausnahme Frühstück: da muss sich das Atlantis schon anstrengen um da mitzuhalten Dazu kommt das man ein Hauseigenes Restaurant hat mit Super leckeren Speisen Ach ja, und eine Kaffeemaschine, die alles zubereiten kann, steht Tag und Nacht zur freien Verfügung Parken: Hoteleigener PP, wo man mal nicht ausgenommen wird. 10€ pro Tag... danke. Sonst zahlt man 25€... Eigentlich ist alles gesagt. Ich werde in WHV kein anderes Hotel mehr benutzen Es waren 4 super Tage. ❤️ lichsten Dank noch mal für Eure Betreung und liebe Grüße aus Coesfeld im Münsterland
Stayed 4 nights in Jul 2025

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Pascal

Stayed 1 night in Jul 2025

6/10 Okay

Annegret

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ohne Frühstück buchen, denn man kann besser in der Stadt frühstücken, da das Frühstück im Hotel nicht empfehlenswert ist.
Stayed 1 night in Jul 2025

4/10 Poor

Björn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Søren

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in May 2025

8/10 Good

Tjeerd-Pieter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay at the City Valois Hotel in Wilhelmshaven. It was a pity that the window did not have a proper sun screen as the early morning sun was shining straight into it. Furhermore, the breakfast could do with some fresh fruit, now there only were some apples or maybe a kiwi, but nothing more. Consider some pears, bananas, or some freshly chopped fruit (mango, ananas, etc).
Stayed 3 nights in Apr 2025

6/10 Okay

Cetin

Business traveller, Travelled with group
Disliked: Staff & service
Habe gebucht beider Bezahlung sagte man mir das ich nur mit Karte bezahlen kann, habe Comfort gebucht und Standard Zimmer bekommen.
Stayed 1 night in Apr 2025

10/10 Excellent

Marco

Stayed 1 night in Apr 2025

10/10 Excellent

Hans Werner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großes Zimmer, großes Bad, gutes Frühstück, freundliches Personal, alles okay
Stayed 1 night in Mar 2025

10/10 Excellent

Antje

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Cetin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war ok.
Stayed 1 night in Mar 2025

10/10 Excellent

Marco

Stayed 1 night in Feb 2025

10/10 Excellent

Cetin

Business traveller
Liked: Amenities, property conditions & facilities
Werde ohne zur überlegen wieder Buchen.
Stayed 1 night in Jan 2025

10/10 Excellent

Cetin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles Super, direkt daneben Weihnachtsmarkt und die Nordsee Passage.
Stayed 1 night in Dec 2024