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Holiday Inn Acapulco La Isla by IHG

3.5 star property

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Photo gallery for Holiday Inn Acapulco La Isla by IHG

Breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Exterior
Standard Room, 2 Queen Beds (Top Floor) | Premium bedding, down duvets, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pet-friendly
  • Breakfast available
  • Pool

Explore the area

Map
Blvd. De Las Naciones, 2000, Col. La Zanja, Acapulco, GRO, 39907
  • La Isla Shopping Village
    ‪2 min drive‬
  • Forum de Mundo Imperial
    ‪2 min drive‬
  • Arena GNP Seguros
    ‪4 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed

  • City view
  • 8 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • City view
  • 8 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed

  • City view
  • 10 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room, 2 Queen Beds (Pet Friendly) | Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds

  • City view
  • 8 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, in-room safe, desk

Standard Room

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony

  • City view
  • 8 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Top Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed (Top Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible

  • City view
  • 8 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

Standard Room, 2 Queen Beds (Top Floor) | Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds (Top Floor)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Acapulco La Isla by IHG

Family-friendly hotel with free valet parking and fitness centre
An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas, free valet parking and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Holiday Inn Acapulco La Isla by IHG offers 101 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Acapulco La Isla by IHG. During your stay, you'll be close to La Isla Shopping Village. Free WiFi in public areas, free valet parking and a free beach shuttle are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Ten, a bistro that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Forum de Mundo Imperial and a few minutes from La Isla Shopping Village
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Holiday Inn Acapulco La Isla by IHG offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 5 meeting rooms, and coworking spaces are available. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Holiday Inn Acapulco La Isla by IHG. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Acapulco hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
Ten – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Pool Bar La Zanja – On-site bar. Open daily.
Bar TEN – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 350 for adults and MXN 195 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bar TEN
  • Pool Bar La Zanja
  • Ten

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property is closed between 05 April and 15 June.

Access methods

Staffed front desk

Pets

  • Pets: MXN 800.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for MXN 250.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 for adults and from MXN 195 for children
  • Pet fee: MXN 800.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: MXN 250.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Acapulco Isla
Holiday Inn Acapulco
Holiday Inn Acapulco Isla
Holiday Inn Isla
Holiday Inn Isla Acapulco
Holiday Inn Isla Hotel
Holiday Inn Isla Hotel Acapulco
Isla Acapulco
Holiday Inn Acapulco Isla Hotel

Holiday Inn Acapulco La Isla by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 461 out of 664 reviews
Rating 8 - Good. 156 out of 664 reviews
Rating 6 - Okay. 23 out of 664 reviews
Rating 4 - Poor. 7 out of 664 reviews
Rating 2 - Terrible. 17 out of 664 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham

Stayed 2 nights in Feb 2025

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ragnar

Travelled with family
Liked: Amenities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

Ragnar

Travelled with family
Liked: Amenities
Nice
Stayed 3 nights in Jan 2025

10/10 Excellent

Ragnar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super comfy and walking distance to several nice restaurants
Stayed 2 nights in Jan 2025

10/10 Excellent

Pete, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very friendly and accommodating. Room was
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Feb 2025

10/10 Excellent

HECTOR, Schertz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent Hugo and Luis were the best ever.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional friendly staff, from the front desk to the restaurant staff there were all very helpful in anything the guest needs. The property is very clean and very comfortable rooms.
Stayed 8 nights in Dec 2024

10/10 Excellent

Arquimides

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Omar

Stayed 1 night in Nov 2024

10/10 Excellent

alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities
ok
Stayed 2 nights in Dec 2024

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice and they give free transportation to the airport
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

Aurelio

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Estefania

Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility in a very battered place
Stayed 3 nights in Oct 2024

10/10 Excellent

Lindbergh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Steven

Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They exceeded all my expectations.
Stayed 1 night in Aug 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, excellent property
Stayed 1 night in Jul 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, clean, friendly staff...Restaurant average. Breakfast buffet borderline bad and overpriced.
Stayed 3 nights in Jul 2024