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Quest Ponsonby

4.5 star property

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Front of property – evening/night
Studio | 1 bedroom, desk, iron/ironing board, free WiFi
Balcony
Studio | 1 bedroom, desk, iron/ironing board, free WiFi
Apartment, 1 Bedroom | 1 bedroom, desk, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
68 Ponsonby Road, Auckland, 1011
  • Place, Ponsonby Road
    ‪3 min walk‬
  • Place, Karangahape Road
    ‪5 min walk‬
  • Place, Queen Street Shopping District
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio

Studio | 1 bedroom, desk, iron/ironing board, free WiFi

Studio

8.0 out of 10
Very good
(32 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, desk, iron/ironing board, free WiFi

Apartment, 1 Bedroom

8.0 out of 10
Very good
(14 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, desk, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

8.8 out of 10
Excellent
(3 reviews)
  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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About this property

Quest Ponsonby

Luxury hotel in Auckland
Self parking and dry cleaning are available at this smoke-free hotel.
Quest Ponsonby offers 38 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with cable channels.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Quest Ponsonby. During your stay, you're just a quick walk from Ponsonby Road. Features include dry cleaning service and self-parking (surcharge).
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Services include dry cleaning/laundry and luggage storage
  • 14 minutes by foot from Queen Street Shopping District and a 4-minute drive from Sky Tower
As a guest of Quest Ponsonby, you'll find dry cleaning/laundry services and a lift. The front desk is open around the clock. For a fee, parking is available.

This 4.5-star Auckland hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transport

  • Secured, covered parking on site (NZD 30 per day)

Family friendly

  • In-room microwave

Conveniences

  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (7:30 AM - 7:00 PM) and Saturday - Sunday (8:00 AM - 4:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35 per day.
  • Cots (infant beds) are available for NZD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: NZD 30.00 per day (in/out privileges)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Monday - Friday: 7:30 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ponsonby Quest
Quest Ponsonby
Quest Ponsonby Apartment
Quest Ponsonby Apartment Auckland
Quest Ponsonby Auckland
Quest Ponsonby Auckland, New Zealand
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Hotel
Quest Ponsonby Auckland
Quest Ponsonby Hotel Auckland

Reviews

Quest Ponsonby Reviews

8.0

Very good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 281 out of 775 reviews
Rating 8 - Good. 301 out of 775 reviews
Rating 6 - Okay. 116 out of 775 reviews
Rating 4 - Poor. 45 out of 775 reviews
Rating 2 - Terrible. 32 out of 775 reviews

Reviews

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2025

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy, great location
Stayed 2 nights in Aug 2025

4/10 Poor

Mike

Liked: Staff & service
I had an outside room ie in the area outside reception, there was constant noise from unruly people until 2am. It was a Friday night. Previous stays have been inside the hotel proper and were great
Stayed 1 night in Jul 2025

10/10 Excellent

Julie

Stayed 1 night in Jul 2025

8/10 Good

Tai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great location to CBD and motorway plus onsite parking.
Stayed 1 night in Jul 2025

8/10 Good

Hugh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff at desk helpful. One bedroom apartment great value for money. Like a hotel suite.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ashley

Stayed 1 night in Jun 2025

8/10 Good

Anna-Lee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Fiona

Stayed 1 night in Jun 2025

8/10 Good

Amy

Stayed 1 night in Jun 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in May 2025

8/10 Good

Marc

Stayed 2 nights in Jun 2025

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Stayed 2 nights in May 2025

6/10 Okay

Warren

Liked: Cleanliness
Disliked: Property conditions & facilities
Entrance was 6 inches deep in water after rain, could not get to accom without walking through this. Needs to clear drains to drain water away.
Stayed 1 night in May 2025

6/10 Okay

Jono

Stayed 2 nights in Apr 2025

8/10 Good

Nuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ponsonby shops and restaurants
Stayed 1 night in Mar 2025

6/10 Okay

Suzanne

Stayed 4 nights in Mar 2025

2/10 Terrible

Ange

Disliked: Cleanliness
Stayed 1 night in Apr 2025

4/10 Poor

Ange

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the only good thing about this stay. Property was under going painting inside. We werent told. The whole place smelt so bad of incense sticks, they are obviously trying to cover up the paint smell and the damp smell. Room was old, washing machine and dryer didn't work. Plug fittings falling off the wall. Just over all not happy with this stay
Stayed 3 nights in Apr 2025

8/10 Good

Tracey

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Staff & service
Customer service is not great at all, Stated there many times and let’s just say, I won’t be going back.
Stayed 1 night in Apr 2025

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking when you arrive is awkward as you have to park up near the footpath.When I checked out,no was at reception so I put the keys in the drop box.I then got rung up after 45 mins after I had checked out asking when I was leaving?
Stayed 1 night in Mar 2025

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness, staff & service
It was ok. Room is a bit tired (walls and furnishings are a bit bumped and bruised). My room also did not lock from the inside (which I forgot to report) Kitchenette was great, overall stay was ok for a night
Stayed 1 night in Mar 2025