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Hotel Xbalamque and Spa Cancun

3.0 star property

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Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Outdoor pool
Couples treatment room(s), steam room, body treatments, aromatherapy
Front of property – evening/night
Mexican cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪2 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪8 min walk‬
  • Place, Plaza 28
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

7.2 out of 10
Good
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Street View

Desk

Suite with Street View

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Standard

Desk

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4

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About this property

Hotel Xbalamque and Spa Cancun

A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Hotel Xbalamque and Spa Cancun offers 90 accommodations with free toiletries. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Xbalamqué has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Hotel Xbalamque and Spa Cancun's great location gets high marks from our customers. During your stay, you're just a quick walk from Las Palapas Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine while dining at La Adelita
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages, facials or body scrubs at Spa Xbalamqué
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Plaza Las Americas and a few minutes from Puerto Cancun Marina Town Center
Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

Guests are served a free continental breakfast daily from 7:30 AM to 11:00 AM.
La Adelita – This restaurant specialises in Mexican cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests can access their accommodation through a private entrance. Guests who plan to drive should contact this property in advance for more details (e.g. directions).
Property Registration Number 005-007-007318/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 324 out of 1001 reviews
Rating 8 - Good. 266 out of 1001 reviews
Rating 6 - Okay. 187 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 126 out of 1001 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very sweet poetry on the walls. The vibe is that it's a place that has been loved for many years. I recommend it for artists
Stayed 2 nights in Jan 2026

2/10 Terrible

Alfonso, San Mateo

Stayed 2 nights in Jan 2026

4/10 Poor

Nhung

Stayed 1 night in Jan 2026

2/10 Terrible

Mohammad Zohaib

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here, this hotel is infested with bugs and is in very dirty and unsanitary conditions. I have documented everything and raised the issue to Expedia. You will feel like sleeping in a public restroom if you choose to stay here.
Stayed 1 night in Dec 2025

6/10 Okay

Jerry

Disliked: Amenities, property conditions & facilities
Just ok. Needed a hotel to depart out of Cancun airport the next day. Yes, it’s an old and dated hotel. We opted not to pay extra to eat breakfast as there are plenty of cheap good places walking distance. Was annoyed that there was no extra roll of toilet paper, also no hairdryer in room. Had to go to front desk and was ask to return it when done. It’s marginally acceptable place. Rate per night was ok, there were similar price points nearby.
Stayed 1 night in Jan 2026

10/10 Excellent

Jesus Antonio, Montreal

Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Staff very friendly
Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fast, polite and caring
Stayed 1 night in Dec 2025

8/10 Good

Sandra

Stayed 2 nights in Nov 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities
El personal muy amable. Sería bueno que tengan toallas para las manos y para la cara.
Stayed 5 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Cuartos muy limpios,amplios,excelente ubicación y sobre todo el personal muy amable,y lo mejor el costo del cuarto !!👍👍👍
Stayed 2 nights in Nov 2025

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local perfecto.Solo nos faltaron más toallas
Stayed 3 nights in Oct 2025

8/10 Good

LEOPOLDO E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jose Antonio Casto, BELOIT

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No wifi at all , really old appliances, some of them don't work properly, no way to get with some of the staff unless you have to go to the front desk, no even a phone
Stayed 5 nights in Sep 2025

10/10 Excellent

Raul, Rockville

Stayed 4 nights in Oct 2025

8/10 Good

Josseline Stefany

Stayed 3 nights in Oct 2025

6/10 Okay

Francisco

The breakfast was fair. We do not use the spa.
Stayed 4 nights in Sep 2025

10/10 Excellent

EMMA

Stayed 4 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es perfecta,cerca de ADO central de autobuses,mercados,restaurantes,y el personal de primera eso fue los mejor 👏👏👏👏
Stayed 7 nights in Aug 2025

6/10 Okay

Veronica

Travelled with family
Disliked: Amenities
The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Stayed 1 night in Aug 2025

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Things to do around hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Irenia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gaga

Liked: Cleanliness
Stayed 1 night in Jul 2025

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