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GHL Arsenal Hotel

4.0 star property
VIP Access

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Photo gallery for GHL Arsenal Hotel

Outdoor pool, pool umbrellas, pool loungers
Reception
Point of interest
Lobby sitting area
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar, 130001
  • Place, Cartagena de Indias Convention Center
    ‪1 min walk‬
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Room

Luxury Room | 1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Luxury Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room (Bay View)

Luxury Room (Bay View) | 1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Luxury Room (Bay View)

9.0 out of 10
Wonderful
(7 reviews)
  • Bay view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Standard Room

8.8 out of 10
Excellent
(27 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Superior Double or Twin Room

9.0 out of 10
Wonderful
(18 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

GHL Arsenal Hotel

An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli and a rooftop terrace are on-site.
GHL Arsenal Hotel offers 72 accommodations with minibars and a safe. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
The free breakfast at GHL Arsenal Hotel gets high marks from our customers. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the breakfast
  • Steps from Cartagena de Indias Convention Center and Cartagena's Pegasos's Wharf
  • Airport pick-up, local-area and beach shuttle service available for a fee
GHL Arsenal Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. A rooftop terrace, spa services, and multilingual staff are also featured at the boutique GHL Arsenal Hotel. A shuttle from the airport to the hotel (available 24 hours) and a beach shuttle are available for a fee.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.
Corozo & Timbal Terraza – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Corozo & Timbal Terraza

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 29 2026 to February 28 2026 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at GHL Arsenal Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
GHL Arsenal Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Allure Chocolat
Allure Chocolat Cartagena
Allure Chocolat Hotel
Allure Chocolat Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel
Allure Chocolat Karisma Hotels Resorts Cartagena
Allure Chocolat by Karisma Hotels Resorts
ure Chocolat Karisma s s Cart
Arsenal Hotel
GHL Arsenal Hotel Hotel

GHL Arsenal Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1002 reviews
Rating 8 - Good. 164 out of 1002 reviews
Rating 6 - Okay. 58 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Comfortable and safe
Stayed 1 night in Nov 2025

10/10 Excellent

Tamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and made sure anything we could’ve possibly needed was taken care of. This is a beautiful property with a beautiful rooftop view. Anywhere you would want to go in Cartagena is either close walking distance or a very short cab ride.
Stayed 5 nights in Nov 2025

4/10 Poor

Nico

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 5 star hotel. It is a 3.5 star at most. Paid 2000$+ for a 6 night stay . Expecting a luxury experience for a peaceful getaway with my wife, but kept on getting met with disappointments and let downs. Staff does not pay attention to detail and are very forgetful. A feel of carelessness was felt from a few members of staff (not all) which is unfortunate. Building and decor is full of flaws and mildew . From the stained couch next to the elevator to the mildew stained ceilings leading up to your room and also not forgetting the blood stained sheets. They will dim the lights so the flaws dont show so much. Not even the light bulb in the elevator can be bothered to be replaced. This place will Charge you premium prices for a low quality experience.
Blood stained duvet
Mildew
Cracked glass decor
Hole in ceiling mildew
Stayed 6 nights in Nov 2025

10/10 Excellent

Zoraida

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything went perfect! The staff and rooms were amazing! We will definitely stay there again!
Stayed 6 nights in Nov 2025

10/10 Excellent

Victoria Patricia

Stayed 4 nights in Nov 2025

10/10 Excellent

Nirphemy

Stayed 5 nights in Sep 2025

10/10 Excellent

Luis Vazquez

Travelled with family
Liked: Cleanliness
Great breakfast and staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Carol

Stayed 4 nights in Oct 2025

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and excellent service. Clean room. Very helpful personnel.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jailene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Rosa Del Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good
Stayed 4 nights in Oct 2025

10/10 Excellent

Andrea

Stayed 2 nights in Sep 2025

6/10 Okay

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. The hotel is so pretty. In a great area within a walking distance to everywhere. The only issue is you can hear everything in the room, next to us there was two drunk girls screaming until 4am. Was kind of hard to rest, other than that, really pretty hotel.
Stayed 3 nights in Jul 2025

2/10 Terrible

Byron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn’t like the staff that worked at night
Stayed 6 nights in Oct 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Sep 2025

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. Personal muy amable. No tiene maquina de cafe en las habitaciones
Stayed 3 nights in Sep 2025

10/10 Excellent

RACHEL, Linden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very smooth staff very nice and professional
Stayed 1 night in Sep 2025

8/10 Good

Tyrone

Stayed 3 nights in Aug 2025

8/10 Good

Ashlee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice staff.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente yo fui por aniversario de bodas. Primera vez en Cartagena y absolutamente todo relacionado con el hotel nos encantó. El botones Luis Alfonso muy amable y atento. Y en el desayuno que por cierto es delicioso nos atendió muy bien el señor Pomponio y la chica de café
Stayed 3 nights in Sep 2025

8/10 Good

Victor, York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

DANIEL G L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jul 2025

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The employees are very professional, respectful, friendly, and always willing to help or resolve any issues you can encounter.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia.
Stayed 4 nights in Sep 2025