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Hotel Casa San Rafael

3.5 star property

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Photo gallery for Hotel Casa San Rafael

Exterior detail
Fireplace
Interior
Restaurant
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay
  • Place, Calderon Park
    ‪5 min walk‬
  • Place, New Cathedral of Cuenca
    ‪7 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪9 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪8 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Single Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Casa San Rafael

Coffee/tea in a common area, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free English breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a fireplace at reception and a front desk safe are on-site.
Hotel Casa San Rafael offers 13 accommodations with a safe and free toiletries. Each accommodation is individually decorated. Beds feature down duvets. LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages, hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Casa San Rafael. During your stay, you're just a quick walk from San Blas Park. You'll find features such as free breakfast and free WiFi in public areas, plus a round-trip airport shuttle (surcharge).
  • Free English breakfast served daily
  • Free WiFi
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Just a 3-minute walk from San Blas Park and 3 minutes on foot from Plaza Rotary Market
  • Airport shuttle service available for a fee
Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hotel Casa San Rafael.

This 3.5-star Cuenca hotel is smoke free.

Guests are served a free English breakfast daily from 7:30 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 13 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free English breakfast available daily 7:30 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1920
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa San Rafael

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (return)
  • Airport shuttle fee per child: USD 10 (return), (from 6 to 12 years old)
  • Nearby parking fee: USD 13 per day (66 ft away)
  • Credit card charges are subject to a surcharge of 8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Hotel Casa San Rafael offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Hotel Casa San Rafael.

Property is also known as

Hotel Casa San Rafael Hotel
Casa San Rafael Cuenca
Hotel Casa San Rafael
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Hotel Cuenca

Hotel Casa San Rafael Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 270 reviews
Rating 8 - Good. 83 out of 270 reviews
Rating 6 - Okay. 13 out of 270 reviews
Rating 4 - Poor. 6 out of 270 reviews
Rating 2 - Terrible. 4 out of 270 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jorge O.

Liked: Property conditions & facilities
Great place, location & an amazing staff.
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff beautiful hotel
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Cuenca

Very friendly place in a good location
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Isabel

Historic hotel.

The hotel is very nice. The service was superb. The beds were not very comfortable
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
Helpful staff quiet room
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Stayed 8 nights in Oct 2023
Verified

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Stayed 1 night in Oct 2023
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stayed 4 nights in May 2023
Verified

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snarly desk help; small room w/o amenities
Stayed 6 nights in Sep 2023
Verified

4/10 Poor

serena

Disliked: Cleanliness, amenities, property conditions & facilities
The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
Stayed 3 nights in Dec 2024
Verified

4/10 Poor

serena

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Stayed 5 nights in Jun 2023
Verified

8/10 Good

Nelson

Liked: Staff & service, amenities, property conditions & facilities
Is not what I spect
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una casa antigua muy bien conservada y acogedora. El personal super amable y atento. El piso de madera cruje al caminar de noche y la llave super antigua dificil de abrir la puerta, pero una excelente experiencia. Muy buen lugar
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRACIAS, MUY BIEN TODO
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hospedaje y servicio muy atento
Stayed 3 nights in Aug 2024