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Holiday Inn & Suites Dubai Festival City by IHG

4.0 star property

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Photo gallery for Holiday Inn & Suites Dubai Festival City by IHG

Outdoor pool
Creator video
Exterior
Breakfast, lunch, dinner served; international cuisine
1 bedroom, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Gym

Explore the area

View in a map
Gateway Avenue, Festival City, Dubai
  • Place, Dubai Festival City Mall
    ‪8 min walk‬
  • Place, Dubai Creek
    ‪15 min walk‬
  • Place, Dubai Mall
    ‪8 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪4 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Kitchen

Premium Room, 1 King Bed, Kitchen | View from room

Premium Room, 1 King Bed, Kitchen

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Family Room, 2 Single Beds

  • City view
  • Sleeps 5
  • 2 Single Beds

View all photos for Apartment, 1 King Bed (Creek View)

1 bedroom, minibar, in-room safe, desk

Apartment, 1 King Bed (Creek View)

  • 1 bedroom
  • Water view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (Waterfront View)

10.0 out of 10
Exceptional
(2 reviews)
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom, Balcony

Premium Apartment, 1 Bedroom, Balcony | 1 bedroom, minibar, in-room safe, desk

Premium Apartment, 1 Bedroom, Balcony

  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed

View from room

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Terrace

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Terrace

  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room (Waterfront View)

View from room

Standard Room (Waterfront View)

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Water view
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

9.6 out of 10
Exceptional
(28 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Kitchen, City View

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Kitchen, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Terrace

View from room

Standard Room, 1 King Bed, Terrace

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Apartment, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Apartment, 1 King Bed

  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds (Waterfront View)

  • 28 sq m
  • Water view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Holiday Inn & Suites Dubai Festival City by IHG

Central hotel connected to a shopping centre in Dubai with a full-service spa
This hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site.
Holiday Inn & Suites Dubai Festival City by IHG offers 496 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 47-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn & Suites Dubai Festival City by IHG. During your stay, you'll be connected to a shopping centre and within walking distance of Dubai Festival City Mall. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Sirocco
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • 13 minutes by foot from Dubai Festival City Mall and a 3-minute drive from Dubai Creek
Holiday Inn & Suites Dubai Festival City by IHG offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 6 meeting rooms. A children's pool, a 24-hour fitness centre, and spa services are also featured at the business-friendly Holiday Inn & Suites Dubai Festival City by IHG. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Sirocco – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Joe's Backyard Grill – This bistro specialises in American cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Zeste Cafe – This café specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Happy hour is offered. Open daily.
Z Garden – This café specialises in international cuisine and only serves light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 75 per person
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Joe's Backyard Grill
  • Sirocco
  • Z Garden
  • Zeste Cafe

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (254 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 184.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 75 per person
  • Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Holiday Inn Dubai Festival City Hotel
Holiday Inn Festival City Hotel
Holiday Inn Festival City

Holiday Inn & Suites Dubai Festival City by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 341 out of 493 reviews
Rating 8 - Good. 111 out of 493 reviews
Rating 6 - Okay. 14 out of 493 reviews
Rating 4 - Poor. 15 out of 493 reviews
Rating 2 - Terrible. 12 out of 493 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Heyam Mohammad, Jacksonville

Stayed 2 nights in Jun 2025

6/10 Okay

R

Travelled with partner
Disliked: Cleanliness
Breakfast was ok, but the rooms need more attention they were filled with toilet flies
Stayed 2 nights in Jun 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem was we could not book the taxi from our room, everything else was very good
Stayed 3 nights in Jun 2025

2/10 Terrible

Rahmatu

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They take extremely long for service. You will have to call multiple time.
Stayed 6 nights in May 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and amenities
Stayed 2 nights in May 2025

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

JIDE

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in May 2025

10/10 Excellent

M Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Wenlong, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 4 nights in May 2025

10/10 Excellent

Meried Bekele

Stayed 6 nights in Apr 2025

10/10 Excellent

Junhwan

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

"Perfect Location and Exceptional Service in Dubai

I had a fantastic stay at this hotel in Dubai! Its location near the mall and airport is incredibly convenient. The rooms are spacious and well-appointed, and the staff is friendly and helpful. The rooftop pool offers stunning skyline views, and the dining options are excellent. Highly recommend this hotel for anyone visiting Dubai!
Stayed 2 nights in May 2025

10/10 Excellent

Jatinkumar

Stayed 1 night in Apr 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous!
Stayed 5 nights in Mar 2025

8/10 Good

Sadik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff to the food and property, everything was great, you are connected to the the Dubai festival mall, which is less crowded and hectic than dubia mall to do all your shopping and just walk back to you room. My daughter has a dairy allergy and once you tell the staff the day before, they will accommodate. I had to change from a nasty hotel downtown and the change was smooth. It’s a 10-15min ride to downtown. The only bad thing was Joes Backyard restaurant, the food was not great.
Stayed 6 nights in Apr 2025

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
The amenities are convenient.
Stayed 1 night in Apr 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay. Breakfast excellent. Access to Mall fantastic.
Stayed 1 night in Apr 2025

10/10 Excellent

Theodore, Norfolk

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

John, Plainsboro

Stayed 4 nights in Mar 2025

10/10 Excellent

Derartu Habib

Stayed 2 nights in Mar 2025

10/10 Excellent

NAVIN

Stayed 5 nights in Feb 2025

10/10 Excellent

Derartu H

Stayed 1 night in Feb 2025

10/10 Excellent

Britannia

Stayed 1 night in Feb 2025

8/10 Good

catherine, victoria

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine