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Mercure Neu-Isenburg

4.0 star property

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Photo gallery for Mercure Neu-Isenburg

Terrace/patio
1 bedroom, premium bedding, down duvets, in-room safe
Exterior
Meeting facility
Superior Room, 1 King Bed | 1 bedroom, premium bedding, down duvets, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Gym
  • Parking available
  • Room service
  • Breakfast available

Explore the area

Map
Frankfurter Strasse 190, Neu-Isenburg, HE, 63263
  • Deutsche Bank Park
    ‪5 min drive‬
  • Römerberg
    ‪11 min drive‬
  • Frankfurt Trade Fair
    ‪12 min drive‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪8 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

1 bedroom, premium bedding, down duvets, in-room safe

Privilege, Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 1 bedroom, premium bedding, down duvets, in-room safe

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, premium bedding, down duvets, in-room safe

Classic Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, in-room safe

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Frankfurt Airport - Neu-Isenburg by IHG

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (274)
The price is €71
for 1 room
includes taxes & fees
2 Aug - 3 Aug
Holiday Inn Frankfurt Airport - Neu-Isenburg by IHG

About this property

Mercure Neu-Isenburg

Hotel in Neu-Isenburg with fitness centre and restaurant
A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Housekeeping is available on request.
Mercure Neu-Isenburg offers 143 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Mercure Neu-Isenburg, you'll be close to Frankfurt Trade Fair. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 12 minutes by car from Frankfurt Trade Fair and 8 minutes from Deutsche Bank Park
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Mercure Neu-Isenburg. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Neu-Isenburg hotel.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Mercure Neu-Isenburg has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Parking on site (EUR 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; EUR 14 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 25
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

The property is closed between 16 December and 10 January.

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 12.00 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 14 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 14.00 per person
  • Self-parking fee: EUR 12.00 per night (in/out privileges)
  • Pet fee: EUR 12.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 25 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 14 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Frankfurt Airport Neu-Isenburg
Mercure Hotel Frankfurt Airport Neu-Isenburg
Mercure Neu Isenburg
Mercure Neu-Isenburg Hotel
Mercure Neu-Isenburg Neu-Isenburg
Mercure Neu-Isenburg Hotel Neu-Isenburg
Mercure Hotel Frankfurt Airport Neu Isenburg

Mercure Neu-Isenburg Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 201 reviews
Rating 8 - Good. 83 out of 201 reviews
Rating 6 - Okay. 31 out of 201 reviews
Rating 4 - Poor. 3 out of 201 reviews
Rating 2 - Terrible. 7 out of 201 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Visiting family so only used as a base to sleep. Clean and convenient for our needs
Stayed 8 nights in Apr 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitable and clean

The staff was very hospitable and attentive and friendly, location was great
Stayed 9 nights in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hote
Stayed 4 nights in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint would be a poor wifi signal in the room I was in
Stayed 7 nights in Mar 2025

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, central location.
Stayed 10 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

A aeroplane themed hotel with comfy beds which was perfectly located for my business trip. Check out the Thai restaurant next door, was tip top
Stayed 1 night in Nov 2024

8/10 Good

Arash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No reception after 11 pm so if your flight is late you will have to sleep on the street!
Stayed 4 nights in Oct 2024

6/10 Okay

Yuichi

Stayed 2 nights in Sep 2024

10/10 Excellent

Petra

Stayed 3 nights in Aug 2024

10/10 Excellent

James

Stayed 1 night in Jun 2024

2/10 Terrible

Darius

Travelled with family
A/c not working, they don’t clean the room
Stayed 2 nights in Jun 2024

10/10 Excellent

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a nice size but room was very hot and air conditioning unit was mainly putting out hot air despite being on the coolest setting. Mattress seemed very thin as well. Overall services nice and general cleanliness very good.
Stayed 5 nights in Mar 2024

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

6/10 Okay

Niloofar

Liked: Staff & service
The property was good near shopping
Stayed 3 nights in Jul 2023

10/10 Excellent

Ashleigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Mateusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Sascha

Stayed 1 night in Mar 2023

8/10 Good

Thomas

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was great and the staff was excellent and very helpful.
Stayed 3 nights in Feb 2023

6/10 Okay

mohamed

Travelled with group
Liked: Cleanliness
Disliked: Staff & service

Not a 4 star hotel.

I am not going to accept this hotel as 4 star. Its no where near 4 star. In room first of all they dont have fridge no safe locker no cupboard no cattle just 2 bottles of water. Paid parking reception and bar is together.
Stayed 1 night in Dec 2022

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet room. Perfect for an early flight out of FRA.
Stayed 1 night in Nov 2022

8/10 Good

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty rooms, good breakfast, parking garage, friendly staff.
Stayed 1 night in Sep 2022