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Tokyu Stay Hakata

3.0 star property

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Photo gallery for Tokyu Stay Hakata

Exterior
Point of interest
Moderate Double Room, Non Smoking [Washer and Dryer Furnished] | In-room safe, desk, blackout curtains, iron/ironing board
Point of interest
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
1-11-11 Hakataekiminami, Hakata, Fukuoka, Fukuoka, 812-0016
  • Place, Sumiyoshi Shrine
    ‪12 min walk‬
  • Place, Canal City Hakata
    ‪13 min walk‬
  • Place, Kushida Shrine
    ‪18 min walk‬
  • Airport, Fukuoka (FUK)
    ‪7 min drive‬

Room options

View all photos for Residential Double Room, Non Smoking [Washer and Dryer Furnished]

Residential Double Room, Non Smoking [Washer and Dryer Furnished] | In-room safe, desk, blackout curtains, iron/ironing board

Residential Double Room, Non Smoking [Washer and Dryer Furnished]

8.8 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Residential Twin Room, Non Smoking [Washer and Dryer Furnished]

Residential Twin Room, Non Smoking [Washer and Dryer Furnished] | In-room safe, desk, blackout curtains, iron/ironing board

Residential Twin Room, Non Smoking [Washer and Dryer Furnished]

9.2 out of 10
Wonderful
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Non Smoking [Washer and Dryer Furnished]

Deluxe Twin Room, Non Smoking [Washer and Dryer Furnished] | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room, Non Smoking [Washer and Dryer Furnished]

9.0 out of 10
Wonderful
(13 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room, Non Smoking [Washer and Dryer Furnished]

Moderate Double Room, Non Smoking [Washer and Dryer Furnished] | In-room safe, desk, blackout curtains, iron/ironing board

Moderate Double Room, Non Smoking [Washer and Dryer Furnished]

8.6 out of 10
Excellent
(61 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, Non Smoking [Washer and Dryer Furnished]

Comfort Double Room, Non Smoking [Washer and Dryer Furnished] | In-room safe, desk, blackout curtains, iron/ironing board

Comfort Double Room, Non Smoking [Washer and Dryer Furnished]

8.6 out of 10
Excellent
(14 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Tokyu Stay Hakata

Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and a front desk safe. WiFi in public areas is free. Other amenities include a vending machine. Weekly housekeeping is available.
Tokyu Stay Hakata offers 216 accommodations with all-in-one washer/dryers and a safe. Fridges and microwaves are provided. Bathrooms include a separate bath and shower, slippers, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a weekly basis.

Our customers tell us that they can't get enough of the helpful staff at Tokyu Stay Hakata. During your stay, you're just a quick walk from Amu Plaza Hakata. Free WiFi in public areas, breakfast (surcharge) and laundry facilities are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Yanagibashi Rengo Market and a few minutes from Hakata Machiya Folk Museum
As a guest of Tokyu Stay Hakata, you'll find a vending machine, laundry facilities, and a front desk safe. Public spaces have free WiFi.

This 3-star Fukuoka hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: JPY 2,530 per person

Family friendly

  • All-in-one washing machine/dryer
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • All-in-one washer/dryer
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 per person
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Housekeeping is included for stays of 7 nights or more. The listed housekeeping fee applies for additional cleaning requests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Tokyu Stay Hakata Hotel
Tokyu Stay Hakata Hotel
Tokyu Stay Hakata Fukuoka
Tokyu Stay Hakata Hotel Fukuoka

Tokyu Stay Hakata Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1000 reviews
Rating 8 - Good. 300 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 7 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Donghee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Generally good except subway sound at early morning but not big issue during the stay.
Stayed 2 nights in Nov 2025

8/10 Good

Alec

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great clean room. Very nice staff. Comfortable beds and a nice deep bathtub
Stayed 1 night in Nov 2025

10/10 Excellent

Vannasack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has microwave, and laundry which was very convenient. Around a 10 min walk to Hakata station.
Stayed 3 nights in Nov 2025

6/10 Okay

John, Baton Rouge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very spacious and had a washer dryer in the room. The property was under construction and the free breakfast (one of the reasons we booked the room) was not available. We were not notified of this prior to arrival and when I asked about breakfast the staff reluctantly advised that I could purchase a breakfast buffet at the hotel across the street. The buffet across the street was 3800 yen($24USD). While I don’t mind paying for breakfast it would have been helpful if the hotel had notified me of the construction (no breakfast) so I could consider another property or at least provide a more affordable breakfast option.
Stayed 4 nights in Nov 2025

6/10 Okay

CHUN KUEN RICK

Stayed 1 night in Nov 2025

4/10 Poor

Jimmy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The first room they gave my wife and I, we noticed the strong smell of urine. Contacted front desk and they sent up someone to assist. The person said he didn’t smell it, and if it gave us a headache. I said yes, so they swapped us to another room. It didn’t smell of urine but of mildew/mold. We had another group stay in the same hotel and had the smell of mildew/mold in their room as well. The location is great, next to shopping/food/train station! The rooms are not soundproofed, you can hear pretty much everything. The positives are the laundry/dryer in the rooms. I would not stay at this specific hotel. The amenities are usually standard across the hotels, towards the afternoon, they will run out and aren’t replenished.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jingye, Honolulu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and helpful staffs. Rooms are clean bright.
Stayed 5 nights in Nov 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in with helpful staff who let us leave our luggage before check in time. Room was spotless and just right for our 2 night stay in Fukuoka. Will definitely stay here again! 有り難うございました！
Stayed 2 nights in Nov 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities
About a 10 min walk from Hakata station. A little older of a building but it did the job and was comfortable and clean. Having a washer/dryer was nice (and they provided laundry detergent) but FYI we did end up hang drying some of the clothes since some items shrunk slightly with the regular dry. Staff was nice and helpful!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Hakata station which is a main hub. In-room laundry especially convenient. Everything was very clean. AC kept room cool and dry, but there is a humidifier if needed. Variety of free amenities. Nightgown provided. Appreciated the option to have towel changes only without housekeeping entering room or limited cleaning i.e. towel changes and garbage removal. Only downside is we could hear the shinkansen going by, but maybe that is just from our specific room/side of the hotel.
Stayed 4 nights in Oct 2025

8/10 Good

Mary, Unionville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the reception area staff do not speak English
Stayed 10 nights in Oct 2025

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as a couple for 4 nights. I feel room size were on the smaller side. It has a kitchenette and washer/dryer combo. You need to ask for dish detergent. Moisturizer set can be purchased at 150 yen. Refa brand dryer and shower head was a nice touch. Overall it wasn’t too bad.
Stayed 4 nights in Oct 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort

Overall a Great Hotel

In Room Washing Machine had error codes. Contruction under way in certain areas
Stayed 5 nights in Oct 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, room comfort
It was great having a washer/dryer in the room. Construction was going on in the lobby.
Stayed 6 nights in Oct 2025

6/10 Okay

Tina

Travelled with family
Disliked: Amenities
It was a okay place to stay. The hotel is going through construction. Only 2 elevator available. We requested for additional pillows but the staffs refused to gave us some.
Stayed 4 nights in Oct 2025

10/10 Excellent

Charlie, mountain view

Stayed 3 nights in Oct 2025

10/10 Excellent

Dikie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is walking distance to the bus and train station, many shops, and mall. Staff was helpful and friendly. Even though there was construction going on during our stay, it did not bother with our sleep. Free coffee station was available 24/7. We would stay here again.
Stayed 3 nights in Oct 2025

8/10 Good

Jan, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Joey Cheng Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel will only clean your room if you stay for 7 days or longer. However, they will still provide fresh towels and trash disposal daily if required.
Hotel front entrance
Stayed 6 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent and the staff were very helpfull in all regards(luggage handling, cleaning, et a;.
Stayed 4 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for my trip, convenient and excellent facilities.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ryonggeum

Stayed 3 nights in Oct 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most useful & convenient --microwave, refrig. & hot kettle. Air con. good. Modern furnishing, large, firm double bed w/large comforter, Free TV for certain channels. Good window curtains & shade. Shampoo, body wash good. Good tub & shower head. good hot water. Good toilet & sink; good haridryer. Towels big & soft. Cleaning staff all friendly & helpful when I needed change of towels, toilet paper, kleenex. On check-in, Watanabe san very helpful, patient, & nice. Good to have the weigh machine. Quiet room. Quite spacious. Inoue San also helped to show me how to work the TV. Upon check-out, Oct. 8, 9:15 am, (didn't get her name), counter staff, young lady very helpful in getting information to convert kilograms to pounds for our luggage weight. Excellent comfortable stay! Arigato!
Stayed 20 nights in Sep 2025

6/10 Okay

Martin

Disliked: Amenities
Same review as before, toilet smelled musty, really paying for the convenience to Hakata Station and not the room and amenities. Also, you'll hear the train at night.
Stayed 1 night in Oct 2025

6/10 Okay

Martin

Travelled with partner
Liked: Staff & service
The toilet has a pretty bad odor. I think it has something to do with Japans sewage system. Room was quite small, but you're paying more for the location thn anything. Only a 5 min walk to Hakata Station. There's a Family Mart right next door which was nice. Staff often had the "out of service" sign up during off hours. Should change that sign to "please ring the bell."
Stayed 3 nights in Oct 2025

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