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Mercure Koh Chang Hideaway

4.0 star property

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Creator video - submitted by 🏝️Thailand Koh Chang | ALL HOTELS
Bar (on property)
2 outdoor pools, pool umbrellas, pool loungers
Private beach, kayaking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, Ko Chang, Trat, 23170
  • Place, Bailan Bay
    ‪1 min walk‬
  • Place, Mu Ko Chang National Park
    ‪7 min walk‬
  • Place, Bailan Beach
    ‪10 min walk‬
  • Airport, Trat (TDX)
    ‪79 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | In-room safe, individually furnished, desk, rollaway beds

Deluxe Room, 1 King Bed, Ocean View

  • Partial ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Ocean View

A hotel room with two beds, a large mirror, a bedside table, and a wall-mounted phone.

Deluxe Room, 2 Single Beds, Ocean View

8.0 out of 10
Very good
(2 reviews)
  • Partial lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, individually furnished, desk, rollaway beds

Superior Room, 1 King Bed

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Two beds with white linens, a wooden headboard, a bedside table with a lamp, and a window with curtains.

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access | In-room safe, individually furnished, desk, rollaway beds

Deluxe Room, 1 King Bed, Pool Access

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access | In-room safe, individually furnished, desk, rollaway beds

Deluxe Room, 2 Single Beds, Pool Access

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Villa, 1 King Bed, Terrace (Plunge pool)

Villa, 1 King Bed, Terrace (Plunge pool) | In-room safe, individually furnished, desk, rollaway beds

Villa, 1 King Bed, Terrace (Plunge pool)

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 123 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually furnished, desk, rollaway beds

Standard Room, 1 King Bed

  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, individually furnished, desk, rollaway beds

Standard Room, 2 Single Beds

  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Garden View

Deluxe Room, 2 Single Beds, Garden View | In-room safe, individually furnished, desk, rollaway beds

Deluxe Room, 2 Single Beds, Garden View

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Garden View

A modern bedroom with a large bed, two windows, and a view of greenery.

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Mercure Koh Chang Hideaway

This smoke-free hotel features 2 outdoor pools, a full-service spa and a private beach. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge. Housekeeping is available on request.
Mercure Koh Chang Hideaway offers 141 air-conditioned accommodations with a safe and complimentary bottles of water. This individually furnished accommodation includes desks. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 42-inch LCD televisions come with satellite channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a hot tub, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub.
During your stay at Mercure Koh Chang Hideaway, you're just a quick walk from Bailan Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy ocean views while dining at The Bay
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with facials, body scrubs or body treatments at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Steps from Bailan Bay and 7 minutes on foot from Bailan Beach
  • Airport and ferry terminal shuttle service available for a fee
A private beach is featured. Mercure Koh Chang Hideaway offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 242 square feet (22 square metres) and includes conference space. A children's pool, a fitness centre, and a rooftop terrace are also featured at the family-friendly Mercure Koh Chang Hideaway. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Self parking is free.

This 4-star Ko Chang hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Mercure Koh Chang Hideaway has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: THB 460 for adults and THB 230 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Bay

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 242 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • No lift

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Koh Chang Hideaway

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: THB 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 460 for adults and from THB 230 for children
  • Airport shuttle fee: THB 2500 per vehicle (one-way)
  • Rollaway bed fee: THB 1200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Heating is not provided
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To get to the property, guests need to transfer by airport shuttle. Transfers need to be confirmed by contacting the property at least 72 hours before travel on the number on the booking confirmation. Mercure Koh Chang Hideaway offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Koh Chang Hideaway
Koh Chang Mercure
Koh Chang Mercure Hideaway
Mercure Hideaway
Mercure Hideaway Hotel
Mercure Hideaway Hotel Koh Chang
Mercure Hideaway Koh Chang
Mercure Koh Chang
Mercure Koh Chang Hideaway
Mercure Koh Chang Hideaway Resort
Mercure Koh Hideaway Resort
Mercure Koh Hideaway
Mercure Koh Chang Hideaway Hotel
Mercure Koh Chang Hideaway Ko Chang
Mercure Koh Chang Hideaway Hotel Ko Chang

Mercure Koh Chang Hideaway Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 197 out of 501 reviews
Rating 8 - Good. 196 out of 501 reviews
Rating 6 - Okay. 72 out of 501 reviews
Rating 4 - Poor. 23 out of 501 reviews
Rating 2 - Terrible. 13 out of 501 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, the beach location was very good.
Stayed 13 nights in Feb 2026
Verified

8/10 Good

laurent

Liked: Cleanliness, staff & service, amenities
Room was good, restaurant good, clean, staff very welcoming too.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities
The setting is stunning
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bailan Bay, the small town around the hotel has improved and there are a few restaurants.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Erik Brandt

Liked: Cleanliness, amenities, property conditions & facilities
Great room (private pool), quiet location. Too expensive bar and food at the hotel, but everything else was great
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service
Everything was lovely, especially the staff! We had a few minor inconveniences, but the staff went so far to make sure we had a great stay, upgrading our room and even treating us to a dinner in the restaurant. We stayed in 3 different rooms and they were all incredible. I cant recommend the place enough and hope to come back!
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Lavi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind, respectful and polite staff. Amazing Hotel
Stayed 6 nights in Jun 2025
Verified

6/10 Okay

Andre

Liked: Cleanliness
The room was good. Unfortunately, the staff doesn't see the value of their work, especially when they could be selling things – what a shame.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Lovely and quiet can highly recommend it
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good transportation coordination with the front desk and it was easy to book outside activities through the resort. the food was good and our room was very nice
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice rooms Lovley pool and. Each area with plenty of dining options Staff extremely helpful Nice spa onsite, a tad expensive though but overall a lovley hotel
Stayed 5 nights in Dec 2024
Verified

8/10 Good

jamie

Liked: Cleanliness, amenities, property conditions & facilities
Great location for koh chang , very nice stay but $3 usd for bottled water that you can buy 1 min walk away for $ 0.25.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Kanthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury Stay on A Beautiful Beach

The Villa came with a private pool and jacuzzi. Big and spacious room, clean and cozy. Staff were very friendly, the cafe by the beach was great and since it was low season, the beach was peaceful, quiet and clean.
Stayed 4 nights in Jul 2023
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Good location, excellent if wanting to have a quiet break. Villa pool room nice and well maintained, could do with larger TV and better light controls. Clearly this property is still recovering from the COVID shut downs, does need better care of hedges, etc. which make the public areas behind the lobby look unkept. Limited dining choices at resort and outside, this is a property best visited if you have transport or rent a motorcycle.
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

Mickey

Disliked: Cleanliness, staff & service, property conditions & facilities
Beds and ac works well, the towels are frayed , the showers need a good cleaning, we had a 4 poster bed but the tv was in middle of a poster , the chairs at the pool and in the room are very uncomfortable, the grounds are not very well maintained, breakfast buffet is good but get there early they don’t replace anything,
Stayed 10 nights in Jan 2023
Verified

8/10 Good

Catherine

Liked: Staff & service, amenities
Pros- Travelling with young children I loved that I could sit in the shade near the beach cafe whilst they could play in the sand also in the shade. This was my absolute favourite thing. The pool near the beach was decent and a good temperature. The beach was protected and private and was good for digging and paddling. Breakfast buffet was very good and there was a good amount of seating and choices of food. Our room was a good size and light and airy. The hotel were very helpful when I had a problem with my car. Cons- the shower temperature was temperamental and often cold, our water went off once totally and the toilet broke on another occasion. This was sorted quickly by the resort. The pool with pool access rooms was very cloudy and green, it seemed to have improved by the end of the week but we didn’t use this. Overall I would definitely stay again, the staff at the resort were lovely and helpful, the beach and pool and setting were idyllic. My children loved it and didn’t want to leave!
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Gerald

Liked: Cleanliness

Still OK but come into the years, Not full 4*

It is obvious that the Hotel came into the years. A pitty because it has potential to shine again. Needed restauration or changes are not done in time or at all, staff is enough running arround but a bit headless, training for service needed. Is Not enough to have a Lot of Trainees there If Nobody Show them how to serve and clean correct and keep overview of their Job. I stayed in the Villa with private Pool. Since 10 years, aß i stayed first time, no changes, still the same old death tree in the pot 😂. I didnt had breakfast, Lunch or Dinner booked aß i enjoy more all the good Restaurants arround. Renting of motobike very conveniant at the entry of parking place and Hotel, with reasonable prices. Since i have been over new year, the Dinner Buffet was already included in the price of the stay. The beach was nice but after 25 Meter in the water full of rocks, sunbeds are old and used.
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A super relaxing resort

We found this resort was incredibly relaxing. Situated on a private bay. There was a short sandy beach with a rocky bottom. When tide was in water was about 4-5 ft. Perfect to float, swim or relax. Breakfast was great as we have found at most mercure resorts. No shortage of tables so no morning rush. Very good food alsi just on the road by the resort for variety. Pool was nice. Not alot of chairs as on the beach. But i was surprised we always had a lounger or bean chair. We had a ocean view room but because of trees planted view was obstructed but i preferred to have the shade instead of the view. It allowed a cool relaxing place to sit all day. Room had an elevated bed with a bench at the end. As a person going into their sixties with a knee problem i would have preferred a regular height bed with a couch at the end. The staff were awesome. They had massages at the poolside that we took everyday. Professional well trained and very reasonably priced. A great value. We did one hour oil massage for 450 baht every day. The resort was nicely kept and was so peaceful. We came from a busier beach tye week before and loved it but this was a special kind of relaxation. We dod not do alot everyday just ate a beautiful breakfast, swam, massage relaxed but the pool and completely chilled out. It was such a relaxing hotel. Perfect escape from the hustle bustle of reality when you want to ho to a beautiful beach and recharge. The island is pretty hilly so driving is
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Nikolaj

Liked: Cleanliness, staff & service
Meget roligt sted, gode restauranter på gaden lige ved hotellet.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities
Topp sted, med litt trekk for mat og drikke
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Fabrice Daniel Roger

Disliked: Cleanliness
Chek in entre 12h et 15h arriver a 15h30 ont a pu entree dans la chambre a 16h45 beaucoup de moucherons dans la salle de Bain tous les jours tres vieux et intoxication alimentaire au buffet spectacle un sans faute pour le prix que j ai payer 1 toile est encore trip !
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

thomas

Disliked: Amenities
Alldeles för hårda sängar fin altan med stolar som inte går att sitta i.Inga madrasser i solstolarna och inga parasoll.Ryggproblem efter 3 nätter Läget var bra
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pas de navette pour transport vers activités .
Stayed 9 nights in Jan 2026
Verified

8/10 Good

Wisa

Liked: Cleanliness, staff & service, amenities
Chambre spacieuse avec petite piscine privée et jacuzzi. Personnel aimable Equipements de l'hotel : 2 piscines, restaurant, salle de sport et salle de jeux enfants. Accès direct à la plage.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

lucien Didier

Liked: Cleanliness, amenities, property conditions & facilities
Bel hôtel piscine top et petit dej très bon
Stayed 8 nights in Dec 2025