8/10 Good
Joscelin
Travelled with family
3 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I was very happy with the resort despite a couple of hiccups. The property itself is really beautiful. We stayed in unit 209 and have a fabulous view of the volcano and overlooked a grade with beautiful flowers. Nice private patio with 2 rocking chairs. The resort itself has flowers everywhere and the pool, thermals and restaurants are all in close walking distance. Con was problems with A/C and we had to call 4 different times (same day) to get it to finally be fixed (and even then remote did not work so could not turn down the A/C when it got too cold). Other con was when we first arrived there was a line of tiny bugs crawling up the wall. Called the front desk and they did their best to mitigate them while we were gone. But throughout the stay still had a couple here and there. Not a real problem as the bugs stayed in one area, and we could have called again but I didn't want them to spray anything while we were sleeping in that room. Check in was easy and quick. Pool overlooked the volcano and was really nice with swim up bar. We had desserts at the pool which were pricey but good. Only ate at the breakfast buffet so can't comment on other restaurants, but the buffet was extensive and fabulous, and the restaurant is open air looking out on green space and flowers. Upon arrival, found different chocolate bon bon type things waiting for us in the fridge, and on our anniversary had a towel animal w/rose and hearts on the bed. Overall would recommend.
Joscelin
Stayed 3 nights in Feb 2025
