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Arterra Hotel and Resort

3.5 star property

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Photo gallery for Arterra Hotel and Resort

2 outdoor pools
Garden
Interior detail
Aerial view
Interior detail

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Punta Engaño, Mactan, Lapu-Lapu, Cebu, 6015
  • Place, Mactan Shrine
    ‪14 min drive‬
  • Place, CHI, The Spa
    ‪14 min drive‬
  • Place, Magellan Monument
    ‪15 min drive‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪30 min drive‬

Room options

View all photos for Seaview Deluxe Double Bed

Seaview Deluxe Double Bed | Down duvets, in-room safe, blackout curtains, free WiFi

Seaview Deluxe Double Bed

  • Sea view
  • 33 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for City View Deluxe Double Bed

City View Deluxe Double Bed | City view

City View Deluxe Double Bed

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Seaview Deluxe King Bed

Seaview Deluxe King Bed | Beach/ocean view

Seaview Deluxe King Bed

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Arterra Hotel and Resort

This smoke-free hotel features 2 outdoor pools, a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free beach shuttle are also provided. Other amenities include a coffee shop/cafe, a business centre and a 24-hour front desk. Housekeeping is available on request.
Arterra Hotel and Resort offers 180 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies or patios. Beds feature down duvets. 65-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. This Lapu-Lapu hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Arterra Hotel and Resort, you'll be close to CHI, The Spa. Features include free WiFi in public areas, free self-parking and a free beach shuttle.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Take a swim in the 2 outdoor pools
  • Amenities include a business centre, meeting rooms and a lift
  • On-site recreation includes a gym and basketball
  • 5 minutes by car from CHI, The Spa and 6 minutes from Magellan Monument
  • Free beach shuttle service
Arterra Hotel and Resort offers its guests 2 outdoor swimming pools and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. A business centre and meeting rooms are available.

Public spaces have free WiFi. Arterra Hotel and Resort also features room service (during limited hours) and a lift. Self parking is free.

This Mediterranean Lapu-Lapu hotel is smoke free.

Arterra Hotel and Resort has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Basketball
  • Gym

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping on request

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Built in 2017
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Arterra Hotel and Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: PHP 1500
  • New Year's Eve (31 December) Gala Dinner per child: PHP 1500 (up to 9 years old)
  • A damage deposit of PHP 1500 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.
Property Registration Number 009-766-456-000
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Arterra Hotel Resort
Arterra Lapu-Lapu
Arterra Hotel and Resort Hotel
Arterra Hotel and Resort Lapu-Lapu
Arterra Hotel and Resort Hotel Lapu-Lapu

Arterra Hotel and Resort Reviews

Reviews

6.6
Rating 10 - Excellent. 14 out of 58 reviews
Rating 8 - Good. 15 out of 58 reviews
Rating 6 - Okay. 11 out of 58 reviews
Rating 4 - Poor. 10 out of 58 reviews
Rating 2 - Terrible. 8 out of 58 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach access
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 9 nights in Jan 2020

4/10 Poor

WorldTraveler, USA

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I will start by saying I have visited the Philippines several times and stayed at many different hotels. It seemed like the issue with this hotel was the management and overall programming. The breakfast was very disappointing. There was plenty of staff as normal in the Philippines except the staff did not serve coffee or anything for that matter. If I had employees already being paid, why wouldn’t I have them serving my guests? There was no music playing in the lobby and the place seemed dry and bland compared to other hotels I stayed at during my trip. I rarely saw any smiles and I just wanted to leave as soon as possible. There were vouchers to access the free WiFi which would disconnect for no apparent reason every other minute or so. That was strange. Not sure why they couldn’t ask for my name and room number as other hotels do. The best part about the place was the view and after talking with the staff for a few minutes their natural Filipino warmth would start to show. It’s almost like the management would ask them not to smile and everyone was very serious looking. I rarely post reviews because I don’t have time but I felt it necessary to share my experience. I think the property has great potential.
Stayed 1 night in Dec 2019

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very scenic

It is very remote but the hotel had the accommodations. Restaurant was 24 hrs and pool was nice. Very close to the airport and took about 20 min.
Stayed 4 nights in Oct 2019

8/10 Good

Georgina, New York New York

Travelled with family and small children
Liked: Cleanliness, amenities
The property is excellent sea view - 360 deg...Wifi signal is poor
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
This property is priced well but even for that orice, it was disappointing Gym and Pool were ok. Rooms are ok. Left my gym clothes in The room when I checked out and when I called on the same day, theu said it was not there .
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Mabel, Cebu City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have indoor basketball court, a spacious gym and a wonderful sea view from our room. Staff is accommodating.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort

Room was fine and great view. Amenities mixed...

The room was adequate and met our needs. The view was outstanding and the pool was nice. There was a "room service" menu, but no instructions on how to contact anything in the hotel. Dialing the typical 0 (zero) for front desk just let it ring and ring, but nobody ever answered and there were no instructions on what numbers to actually call. The gym and "indoor basketball court" HAD air conditioning units, but none of them were turned on. We asked the front desk and they managed to activate the aircon for the exercise room, but stated that they would not turn on air conditioning for the basketball court. Honestly, what's the point of having an indoor basketball court if it is not air-conditioned in the Philippines???
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back

Has a great staff and away from traffic. You get both a beautiful sunrise and sunset
Stayed 4 nights in Apr 2019

10/10 Excellent

Jeffrey, Mactan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel floors of the property are maintained well
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and nice views! Great staff always ready to help. Highly recommended.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Røde, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit isolated but nice. New facilities and wxcellent sea view!
Stayed 1 night in Oct 2018

6/10 Okay

Rochard, Dallas TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great... problem is rooms and hotel seem not finished... each room has a hot water heater... but its unplugged and up under the sink... took the first shower in with cold water... fit and finish of room is not good... door closer installed wrong that keeps you from opening door and not allow door to close... had to slam door to get it closed... door frame to small as well which did not help. 75% of pool closed. need a cab, they charge you to request one. View great from the rooms as the hotel sits at the point and has 270 % views.
Stayed 4 nights in Sep 2018

8/10 Good

vetvetbaby, Cebu, Philippeens

Liked: Cleanliness, staff & service
For the price this is a very classy place to stay. But its a long way from everything else. Is a good resort to getaway from everything and relax.
Stayed 1 night in Sep 2018

4/10 Poor

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Beach

New hotel. Very nice rooms. Clean. Staff is excellent. Food is cold!
Stayed 2 nights in Feb 2018

6/10 Okay

Jeff, Hong Kong

Liked: Cleanliness

Amazing views, poor management

We've stayed in every 5 Star in Cebu over the last 3 years and there is no question that the upper floors of the Arterra have the best views on Lapu Lapu Island. That said, the place seems to be run by a management team that isn't quite professional. First, do not get the included breakfast, it is quite bad with limited choices and often even stocked out of the basics they have. That said, their restaurant in the lobby has quite good food (though service is breathtakingly slow). Second, the site only has 3 elevators and it is not uncommon to literally wait 2-3 minutes or even longer for an elevator. Additionally, they allow people to walk directly from the pool, through the lobby and onto the elevators dripping wet so the elevators are always filled with pools of water. A final comment is that the way they fitted out the hotel is simply bizarre. They have put absolute top tier furniture in the lobby, then finish the rooms out horribly. There was no hot water in our first room (found out later there is a switch hidden under the counter). The walls of the hotel room are extremely uneven and overall fit and finish was just terrible. Finally, the Arterra is as far as you can possible get from basically anything in Cebu. It's tough to get taxi drivers to take you so far out. All in all, a mixed experience. Polite but inexperienced staff at a beautifully location with poor finishing..
Stayed 3 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service

Needs lot of work....

The hotel looks nice and new. Ask the staff it was completed 2017. Alot of thing this place needs to work on. 1. Staff are not sure of what they are suppose to do. They are very nice. But being nice does n ot mean they are doing good service. 2. For a new condo hotel some area smells like urine. in the pool change/ shower room smelled like urine so bad. 3. They would not allow they guess to bring the pool towels to there room which made us sick. the lobby is cold going up to the elevators in cold conditions. Now i got a cold. 4. They gave us a room with a leaking ceiling took almost an hr for someone to come up and told us to wait another 30 mins. before we got another room. they new room came with a breakfast coupon. a few hrs later a staff was chasing us looking for a coupon said its not part of our recervation. we were thing its was a comp for the room issue and the long waits. 5. No beach front and they call them self a resort. No SPA service not parking for hotel guess. They had us park on the streets and some one hit our car over night. 6. Wifi did not work the stay.
Stayed 1 night in Jan 2018

2/10 Terrible

Gary , Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Beautiful place and very nice staff but it's not f

The place advertised WiFi and a convenience store but nothing working. It was not a good experience. But the staff was excellent and after I complained to expedia and got no where i went and talked to the staff myself and they moved me to a sister hotel which was good. I travel lots and never again will I use expedia
Stayed 4 nights in Oct 2017

8/10 Good

tuck

Liked: Cleanliness, property conditions & facilities, room comfort

poor efficency of front desk julie even i give tip

poor front desk help of arranging taxi. i almost late for airport. Overall staff was friendly. But resto servers are mostly gloomy and not efficient as server not busy also can forget my orders.
Stayed 1 night in Oct 2017