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Santa Catalina, a Royal Hideaway Hotel

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Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Rooftop terrace
Sun deck
Lobby sitting area
Front of property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
  • Place, Doramas Park
    ‪1 min walk‬
  • Place, Mesa y Lopez Avenue
    ‪3 min drive‬
  • Place, Las Canteras Beach
    ‪6 min drive‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite (Premium)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium)

9.6 out of 10
Exceptional
(8 reviews)
  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Deluxe)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe)

8.4 out of 10
Very good
(5 reviews)
  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Deluxe)

Deluxe Room (Deluxe) | Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room (Deluxe)

9.2 out of 10
Wonderful
(29 reviews)
  • Park view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Park view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite | Minibar, in-room safe, blackout curtains, free WiFi

Suite

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Free toiletries, hair dryer, bathrobes, slippers

Junior Suite

8.0 out of 10
Very good
(6 reviews)
  • Park view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Family)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room (Family)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Superior)

Deluxe Room (Superior) | Terrace/patio

Deluxe Room (Superior)

9.2 out of 10
Wonderful
(15 reviews)
  • Park view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room ((Family) 2 Adults + 1 Child)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room ((Family) 2 Adults + 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Premium | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium | 1A1C)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Deluxe | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe | 1A1C)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (1A1C)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Santa Catalina, a Royal Hideaway Hotel

This hotel features 3 restaurants, an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a poolside bar and a conference centre are on-site.
Santa Catalina, a Royal Hideaway Hotel offers 204 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Santa Catalina, a Royal Hideaway Hotel. During your stay, you're just a quick walk from Nestor Museum. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • For dining with pool views, stop by Muxgo by Borja Marrero, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Steps from Doramas Park and a 5-minute drive from Cathedral of Santa Ana
Santa Catalina, a Royal Hideaway Hotel offers its guests an outdoor pool and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 6 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Santa Catalina, a Royal Hideaway Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Colonial Las Palmas de Gran Canaria hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
Muxgo by Borja Marrero – Overlooking the pool, this fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required.
Poemas by Hermanos Padrón – This fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open selected days.
1890 La Bodeguita – Overlooking the garden, this restaurant serves lunch and dinner. Reservations are required. Open daily.
Bar Carabela – On-site piano bar. Open daily.
Alis Rooftop(Lounge VIP) – This cocktail bar overlooks the ocean and garden. Reservations are required. Open selected days.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 27 to 30 for adults and EUR 23 to 25 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • 1890 La Bodeguita
  • Alis Rooftop(Lounge VIP)
  • Bar Carabela
  • Muxgo by Borja Marrero
  • Poemas by Hermanos Padrón

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1890
  • Colonial architecture
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 27 to 30 for adults and EUR 23 to 25 for children
  • Self-parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, access to the hot springs, access to the public bath facility and access to the heated pool
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:30 AM to 5:30 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Santa Catalina, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 543 out of 715 reviews
Rating 8 - Good. 117 out of 715 reviews
Rating 6 - Okay. 33 out of 715 reviews
Rating 4 - Poor. 13 out of 715 reviews
Rating 2 - Terrible. 9 out of 715 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amerigo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and well located
Stayed 2 nights in Feb 2026

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Our second stay at this wonderful hotel.....looking forward to our next visit!
Stayed 9 nights in Feb 2026

8/10 Good

silje

Travelled with family
Liked: Cleanliness, staff & service, amenities
A little outdated and old bathrooms
Stayed 14 nights in Nov 2025

4/10 Poor

DAVID

Liked: Cleanliness, staff & service
Disliked: Amenities
dark ,pokey room noisy broken plumbing terrible tv content and operation no replacement free water I could go on but just will never stay there again
Stayed 3 nights in Feb 2026

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, amenities
Very elegant hotel with lots of amenities. Staff are attentive, respond quivkly to any requests Several swimming pools. The pool on the rooftop is very beautiful
Stayed 2 nights in Feb 2026

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The entire hotel was beautiful and well maintained. All of the staff were excellent. The grounds are stunning.
Stayed 3 nights in Feb 2026

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely and clean and housekeeping were great very friendly and courteous. Gym was well equipped and equipment was modern. Service around the pools great. Cocktails a bit hit and miss in the bar depending on who was making them but service always friendly. We would definitely return
Stayed 8 nights in Feb 2026

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities
A great location and a special feel. Attention to detail missing in attentiveness and wear & tear. Nevertheless a super experience.
Stayed 4 nights in Nov 2025

10/10 Excellent

Mihaela

Stayed 4 nights in Jan 2026

10/10 Excellent

emily southall

Stayed 5 nights in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Hotel was stunning and well kept, food was excellent and the service was warm and geniune from everyone we met.
Stayed 1 night in Jan 2026

6/10 Okay

Michelle

The deluxe junior suite we stayed in wasn’t very well designed. The dividing wall which include the TV made the room feel quite cramped. We were allocated a room which had no sunshine at all on our terrace. Service overall seemed a bit indifferent. The staff struggled to cope at breakfast with delivery of coffee taking ages. The rooftop pool is an oasis - quiet and sunnier than the main pool with plenty of beds. The main pool is busy and largely in shade by mid afternoon in winter! It was colder than we were expecting so do take warm clothes for those chilly evenings in January!
Stayed 7 nights in Jan 2026

10/10 Excellent

Jana

Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
All great.
Stayed 6 nights in Jan 2026

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, beautiful property
Stayed 8 nights in Oct 2025

4/10 Poor

Stefan

Disliked: Staff & service
Beautiful hotel but really bad service
Stayed 2 nights in Jan 2026

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff; all very helpful and friendly. Set in beautiful park area. A very well looked after historic building with lots of space to relax and a spectacular breakfast and settling.
Stayed 10 nights in Dec 2025

10/10 Excellent

Andrew Martin

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was lovely and staff fantastic The only 1 problem to amenities was access to rooftop bar and pool restricted until after 5pm unless you were staying in suite or junior suite
Stayed 5 nights in Dec 2025

4/10 Poor

Anthony

Liked: Cleanliness
We stay here for one / two nights every year. Unfortunately this years room wasn’t great. (232) there was a smell when we entered of drains. The room ac also didn’t work properly so the smell lingered. The basin drain leaked into the basin drawer, which ruined my toiletry bag and toothbrush. The shower was the main problem, the drain didn’t work and so the water flooded the room. We needed to use the towels to dry the floor which was super dangerous and slippery. All in all not a great stay, which was really disappointing. Normally this is a good hotel, however for the premium price of the rooms we may look elsewhere next time and try a different brand.
Stayed 1 night in Dec 2025

10/10 Excellent

Mazen

Stayed 4 nights in Dec 2025

6/10 Okay

Sharron, Calgary

Disliked: Amenities, property conditions & facilities
We stayed for 4 nights in November 2025. The location was away from the busy strip, which was nice. The room was comfortable but definitely not worthy of a 4-star rating. The on-property restaurant was buffet-style with no options for à la carte. The bar had entertainment at night that was subpar and reminded us of karaoke night. The shower leaked on to the bathroom floor which was also annoying.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel with old world charm but all updated in great taste. It was close to the port and bus service across the street.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sidney Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The outstanding quality with wonderful staff.
Stayed 10 nights in Nov 2025

10/10 Excellent

Viet Csaba

Stayed 5 nights in Nov 2025

10/10 Excellent

Nyakeh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxurious hotel with amazing & attentive staff. Didn’t realise how nice it was until we booked it for our anniversary.
Stayed 9 nights in Oct 2025