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Palm Garden Hotel

3-star property
495 N Ventu Park Rd, Thousand Oaks, CA 09 725 22 184
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4.6 out of 5
Wonderful!
See all 5 ebookers Reviews

"Great hotel, nice breakfast, lovely pool and plenty parking spaces. Area around the hotel has good eating places and a Ralph’s grocery for anything y ... " More

By a verified traveller on Mon 14 Feb 2022

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
€133* Per night/room 13 May - 14 May

Room, 2 Queen Beds (Courtyard)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Courtyard)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The free breakfast at Palm Garden Hotel gets good marks from our customers. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the spaciousness and comfy beds
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Palm Garden Hotel ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palm Garden Hotel

Everyone (1) Family (4)
5 out of 5
Great hotel, nice breakfast, lovely pool and plenty parking spaces. Area around the hotel has good eating places and a Ralph’s grocery for anything you need. Would definitely use hotel again.

Posted by on 14 Feb 2022

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Comment from Hotel Management

21 Feb 2022 by Michael

We're so glad to hear you enjoyed your stay with us! Hope to see you again soon!

4 out of 5
Close to FWY 101, good shopping in walking distance for quick grocery shopping. Restaurant to open in 2024 finally. Very nice upgrade to Jr. Suite which was awesome. The cleaning is good, just little things are overlooked. Very nice staff, janitor, front desk, maintenance staff. Pool is very good.

Posted by on 15 Oct 2023

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Comment from Hotel Management

19 Oct 2023 by Erika

Hi Birgit, thank you for sharing your experience with us. We are glad to hear you enjoyed your stay, and hope to see you back once our renovations have been completed!

5 out of 5
Have been visiting for 6th time now. The pool is very nice and clean. The rooms are newly furnished, but the electrical appliances could be all replaced as well, a bit outdated. They switched all in our room because they didn't work due to various reasons. Very nice staff. The buffet is a bit lacking, restaurant opening still pending, no variations at breakfast buffet nor decaf coffee. They have it in the rooms, why not at buffet? We haven't used the bfast buffet very often due to these reasons. If they manage to train their staff a bit better with regard to the new boutique style hotel, then this can be a hidden gem.

Posted by on 25 May 2023

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Comment from Hotel Management

27 May 2023 by Erika

Hi Birgit, thank you for sharing your experience with us. We have shared your concerns with the corresponding departments to ensure our rooms are always up to our standards. We appreciate you choosing to stay with us each time you stay in the area, and look forward to seeing you back once our renovations have been completed!

4 out of 5
Waren 3 Wochen im Hotel, alles in 2019 renoviert worden. Zimmer und Bad sind toll, TV riesig in Courtyard Zimmern. Neue Kühlschränke und Kaffeemaschine wären im Rahmen der Neugestaltung schon gut, auch Mikrowelle wirkt nicht modern, besonders nachdem Zimmer und Bad toll upgedatet wurden. Service freundlich, aber Kommunikation mit Zimmermädchen kaum möglich, sprechen fast alle nur spanisch. Daher auch umständlich, da dann alles über Frontdesk geht. Leider fehlt jeden Tag etwas nach der Reinigung der Zimmer, es wird nicht nach Liste abgestimmt, welche Dinge leer sind. Viel extra Arbeit für den Gast, entweder fehlte Kaffee, Duschgel, Toilettenpapier etc. Auch war es schwierig mit Handtüchern am Pool, nach diversen Nachfragen hat sich das verbessert. Für ein Boutique Hotel muss noch an dem Service gearbeitet werden. Hier fehlt die Vorgabe des Managements, damit die Mitarbeiter klare Vorgaben haben, was genau zu machen ist. Der Poolbereich ist top sauber. Der Pool groß und tipptopp in Ordnung. Leider wurden 2 x Betten bezogen und man übersah Blutflecken am Laken/Bettdecke. Das haben wir beim Management reklamiert, es wurde auch eingeräumt, dass dies inakzeptabel ist. Wie vorher erwähnt, muss das Management hier besser schulen und sein Personal besser anleiten. Beim ersten Zimmer war der Kühlschrank nicht ok, wir zogen dann in ein Zimmer Dank upgrade um. Hier gehört auch eine Kontrolle der Zimmer eingeführt, es ist nicht Aufgabe der Gäste, die defekten Sachen zu melden.

Posted by on 16 Oct 2022

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Comment from Hotel Management

18 Oct 2022 by Erika

Hallo Brigit, danke, dass du deine Erfahrungen mit uns teilst. Wir wissen Ihr Feedback zu schätzen und haben Ihre Bedenken an die entsprechenden Abteilungen weitergegeben, damit wir sicherstellen können, dass unser Eigentum immer unseren Standards entspricht. Wir hoffen, Sie nach Abschluss unserer Renovierungsarbeiten wiederzusehen. Danke, dass Sie bei uns bleiben!

5 out of 5
Bin zum 4. dort gewesen seit 2016, damals noch vor der großen Renovierung. Ist jetzt 3 Jahre danach mit ersten kleinen Kratzern an Möbeln, aber das liegt eben an den Gästen, die bei viel Wechsel auch mal kleine Gebrauchsschäden hinterlassen. Das Restaurant wird noch renoviert, ist aber im Herbst fertig. Im Sommer neue Lobby, das Frühstück ist pick up Mo. bis Fr., am Wochenende Buffet auf Terrasse. Daher etwas eingeschränkte Auswahl gegenüber früher, da hatte man kreativer sein können. Ist aber mit etwas eigenem Vorrat ok. Personal ist super, alle immer sehr freundlich und hilfsbereit, Front Desk und der Hausmeister, generell das ganze Team ist sehr familiär. Die Lage ist top. 1 Ausfahrt bzw. Auffahrt vom Fwy 101. Walgreens, Walmart, Ralph's (Lebensmittel) vor der Tür. Schön wären mehr Möbel für Kleidung im Zimmer, Haken/Garderobe zum aufhängen von Sachen.

Posted by on 5 Jun 2022

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Comment from Hotel Management

12 Jun 2022 by Efreyn

Thank you for the kind words, we're glad to have you back and hope to see you soon!

About the Palm Garden Hotel

Location 495 N Ventu Park Rd, Thousand Oaks, CA 91320

Property Features

  • Buffet breakfast (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM

Special check-in instructions:

An adult aged 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Payment types

Children and extra beds

  • Children are welcome.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Garden Palm Hotel
  • Hotel Palm Garden
  • Palm Garden
  • Palm Garden Hotel
  • Palm Garden Hotel Thousand Oaks
  • Palm Garden Thousand Oaks
  • Hotel Palm Garden
  • Palm Garden Hotel Hotel
  • Palm Garden Thousand Oaks
  • Palm Garden Hotel Thousand Oaks
  • Palm Garden Hotel Hotel Thousand Oaks

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.