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Dreams Rose Hall Resort & Spa - All Inclusive

4.5 star property

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Photo gallery for Dreams Rose Hall Resort & Spa - All Inclusive

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6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Children’s play area – outdoor

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Rose Hall, Montego Bay, Saint James, 33126
  • Place, Rose Hall Great House
    ‪13 min walk‬
  • Place, Montego Bay Convention Centre
    ‪15 min walk‬
  • Place, Half Moon Golf Course
    ‪4 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed, Non Smoking, Mountain View

7.4 out of 10
Good
(21 reviews)
  • 34 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed, Ocean View, Oceanfront

  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

View from room

Room, 1 King Bed, Non Smoking, Partial Ocean View

8.4 out of 10
Very good
(30 reviews)
  • 34 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

View from room

Room, 1 King Bed, Non Smoking, Ocean View

7.8 out of 10
Good
(37 reviews)
  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Non Smoking, Mountain View

7.8 out of 10
Good
(66 reviews)
  • 34 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

View from room

Room, 2 Queen Beds, Non Smoking, Ocean View

7.4 out of 10
Good
(33 reviews)
  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

8.0 out of 10
Very good
(48 reviews)
  • 33 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Non Smoking, Ocean View

8.2 out of 10
Very good
(54 reviews)
  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out)

  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Royal)

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite, 1 King Bed, Oceanfront (Royal)

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Prime Minister)

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite, 1 King Bed, Oceanfront (Prime Minister)

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Resort View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Resort View

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Dreams Rose Hall Resort & Spa - All Inclusive

Beachfront resort with 6 restaurants and 2 outdoor pools
Catch some rays on Dreams Rose Hall Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Dreams Rose Hall Resort & Spa - All Inclusive offers 495 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. 48-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach, 4 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Radiant Spa has 9 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dreams Rose Hall Resort & Spa - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Jamaica Beaches. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the 2 outdoor pools
  • Treat yourself to aromatherapy, body treatments or deep-tissue massages at Radiant Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, 4 outdoor tennis courts and a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the beach
  • Steps from Jamaica Beaches and 14 minutes on foot from Montego Bay Convention Centre
  • Airport shuttle service available for a fee
Dreams Rose Hall Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Dreams Rose Hall Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free. A complete renovation of Dreams Rose Hall Resort & Spa - All Inclusive was completed in June 2021.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

Fresh – This buffet restaurant serves breakfast, lunch and dinner.
Moonstone – This restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Rum Factory – This restaurant specialises in Caribbean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Seaside Bar and Grille – This restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mangoes – This restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fresh
  • Mangoes
  • Moonstone
  • Rum Factory
  • Seaside Bar and Grille

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf
  • Karaoke
  • Kayaking
  • Lazy river
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Shopping
  • Snorkelling
  • Stereo
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (14,647 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - June 2021
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Renovations and closures

The property will be renovating from 8 October 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 2 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (return)
  • Airport shuttle fee per child: USD 10 (return), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Dreams Rose Hall Resort & Spa - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Reviews

Dreams Rose Hall Resort & Spa - All Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1091 out of 1981 reviews
Rating 8 - Good. 465 out of 1981 reviews
Rating 6 - Okay. 247 out of 1981 reviews
Rating 4 - Poor. 94 out of 1981 reviews
Rating 2 - Terrible. 84 out of 1981 reviews

Reviews

8/10 Good

Mecca

Stayed 3 nights in Jul 2025

6/10 Okay

Festus

Travelled with family
Disliked: Property conditions & facilities
Our stay at Dreams Resort was a disappointment. The front desk staff provided wrong information about our room tier, and the property itself, including the rooms and facilities, felt dated. Dining options were limited, and housekeeping was inconsistent. ​The aggressive sales pitches were a major issue. We were immediately hit with a timeshare pitch at check-in and constantly hassled throughout our stay. The sales manager was visibly upset and unfriendly after we declined the offer. ​While the bar, wait, and entertainment staff were friendly, the overall experience was subpar and didn't meet our expectations for the cost or the Hyatt affiliation. We will not be returning.
Stayed 7 nights in Jul 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food options and comfortable bed
Stayed 4 nights in Jul 2025

10/10 Excellent

Karmel E

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely fantastic experience during my stay at Dreams Rose Hall. From the moment I arrived, I was greeted by the warm and welcoming staff who made me feel right at home. The atmosphere at the resort is truly inviting and relaxing, perfect for unwinding and enjoying a tropical getaway. The food and drinks were nothing short of excellent — delicious, beautifully presented, and with a great variety to suit all tastes. The entertainment was top-notch, with something for everyone, ensuring there was never a dull moment. Whether you're looking for lively shows, relaxing activities, or fun-filled evenings, this resort delivers A++! Overall, my stay was memorable and exceeded all my expectations. I highly recommend Dreams Rose Hall to anyone seeking a luxurious, fun-filled, and welcoming Jamaican escape.This was my 3rd visit I can't wait to return!
Stayed 4 nights in Jul 2025

10/10 Excellent

Salonge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterpark, beautiful beach, restaurants and excellent staff made our stay absolutely wonderful! Recommend this resort to everyone!
Stayed 4 nights in Jul 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

6/10 Okay

Jammellia

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

BARBARA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good - room was clean and bed was comfortable! Lazy River was a plus even for us adults! Beer was cold and drinks were great! Room was always cold and cleaned each day which was good! Frig was restocked each day with 2 beers and soft drinks and water! Bathroom was small but nice and clean. They did want 40.00 to add lobster which we did not pay or eat. Go early for supper or just do the buffet which was delicious
Stayed 3 nights in Jul 2025

2/10 Terrible

Linda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was disgusting, staff is rude, no entertainment, the excursions site is almost 2 hours away but they lied and told us 35 minutes.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jessic

Stayed 6 nights in Jul 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bringing the Jamaican culture into the hotel and promoting it in a positive way has made the stay most enjoyable, and as a UK Jamaican, making me feel like I’m coming back home with the genuine authentic food options. The rooms were cleaned well. The staff were on hand to assist with anything.
Stayed 4 nights in Jul 2025

8/10 Good

Samy

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Sugata, Monroe

Plenty of food. Nice people
Stayed 5 nights in Jul 2025

6/10 Okay

Lenin

Travelled with family
Liked: Staff & service, property conditions & facilities
Not much food options just a few restaurants, and they were closed 2-3 days out 7 days of the week, not teather, casino and just a few nights activities compared to others all inclusive resorts found in Dominican or Mexico.
Stayed 7 nights in Jul 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 4 nights in Jul 2025

6/10 Okay

Sandra

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Incredible Staff & Entertainment, But Rooms and Buffet Need Upgrades The customer service at this hotel is truly top-notch. From the dining team to the entertainment staff, every employee was kind, resourceful, and genuinely attentive. They made the stay feel special and welcoming. The entertainment for both kids and adults was excellent, offering a fun and engaging experience for all ages. Additionally, the aesthetic and landscaping outside the hotel is absolutely stunning 10/10 in beauty and design. That said, there’s room for improvement, especially given the price point. The guest rooms need a decor refresh, the beds were uncomfortable, and the balcony furniture appeared outdated and worn. The buffet food was average, lacking variety, especially in fresh fruits, and there were no fresh-pressed juice options. On a brighter note, the slush drinks were fantastic cold, refreshing, and perfectly made. The Asian restaurant was a standout: the chickpea appetizer and soup were delicious, and the chef and staff offered some of the best service we experienced during our stay. Suggestions for Improvement: • Modernize room interiors and upgrade bed comfort and balcony furniture. Clean better. • Improve buffet offerings, especially fresh fruit and juice options. • Maintain the excellence of the entertainment and Asian dining experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Tyasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Ryan

Disliked: Staff & service
Customer service didn’t answer my call day before stay. Waited on hold 30 minutes, at closing time, they hung up on everyone on hold. Positively unhelpful. Do not recommend.
Stayed 5 nights in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jul 2025

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Most of the staff need to have better customer service. This is an all inclusive hotel, but they charge you for room service. THIS IS TERRIBLE!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Wonderfully hospitable staff, good food, magnificent entertainment, lovely property, great views, convenient location, will likely return.
Stayed 2 nights in Jul 2025

10/10 Excellent

Linda Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time loved it
Stayed 5 nights in Jun 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of all the staff. The variety of entertainment nightly, the variety of restaurants, featuring different cuisines and the buffet selection was excellent. We had an excellent time.
Stayed 5 nights in Jul 2025

8/10 Good

Kimoy

Liked: Staff & service, property conditions & facilities
It was okay
Stayed 2 nights in Jul 2025

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Greetings. I visited this resort in 2018. I returned because of the remarkable place it was and all of it's amenities. I was told it was under a new management and company. It is clearly a different place. The activities daily were great and many of the staff who worked to make it enjoyable did an outstanding job. Unfortunately this was my second time but my last time.
Stayed 4 nights in Jul 2025