4/10 Poor
Jeremy
Travelled with family and small children
19 Aug 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A few positives:
- The price for a Friday/Saturday night was reasonable -
- The staff was polite and friendly
- We appreciated being able to bring our dog
- The location is close to the Rideau Centre, like one building in between close, and also about 2 blocks from Byward Market and less than 1 km from Parliament Hill
Now, the bad:
- The hotel is directly across the street from the homeless shelter. I am talking a guy going through the dumpster when we rolled up
- On a Friday night, there are NO staff outside, greeting new arrivals, or managing traffic. Thus, we had a transport truck blocking 3/4 of the width of the driveway. Once we navigated around that, we had an Uber Eats driver fully blocking the driveway. My wife had to go inside and find him and ask him to move so that we could park. After 9 hours of driving with a dog and three kids
- Because of the homeless shelter, even the front door needs a key to swipe in and out. Hard when you’re first arriving
- The photos of the suite on here are NOT photos of the suites they give out. The suite in the photos is nice. The suite we got is an apartment from the 1980s that stunk like cigarettes.
-Both Expedia and the hotel sent emails and texts asking us how check in went. We gave a 1, and got an auto response that the property manager would be in touch. They were NOT.
- This hotel is NOT for tall people. The ceilings are 7 feet everywhere you go.
- The parking garage is a claustrophobic mess and not for vans
Jeremy
Stayed 2 nights in Aug 2025