2/10 Terrible
Tracy, Phoenix
10 Jun 2025
Liked: Amenities
Disliked: Property conditions & facilities
Amenities were good. Rented a two bedroom suite and one extra one bedroom. Room not ready upon arrival, until after 6:30. Was told they were behind. Had food but found out Refrigerator was broken after we had put some of the food away. - called soon as we realized. was told we would have maintenance at 10:30 pm. No one came. Called multiple times and waited hours for no one to show up. At 12:39 am , staff member brought ice as the best they could do. Told they didn’t have extra refrigerator s to swap out. Spent our time moving food and getting ice, missed out on pool time and using amenities. Extremely frustrating night. Next morning, got locked out of room due to lock issues. Spoke to front office about both issues. Office said we were mistaken about who was helping us the night before as maintenance had left by the time we were helped. Regardless, the night was frustrating and explained how we were told maintenance was coming but never showed up. They set up maintenance again who came while we were eating. Tried to fix the refrigeration, made a comment about the light not working but never fixed it. Waited hours and it didn’t get any cooler, called maintenance again. Finally made it out to pool area. Nice afternoon, but then evening brought coach roaches at pool area. Stayed here before and it was really good, so we planned our birthday trip here- never again. So disappointed.
Tracy
Stayed 2 nights in Jun 2025
