6/10 Okay
Jaen
8 Jan 2026
The hotel is lovely, I would put it at a 5 star level, staying at many 5 star hotels.
The staff is very friendly but in terms of fast service it’s a bit of a nightmare.
The quality of food is below average whether you order of the menu or buffet, it’s nothing to make you think to go back for more.
The pool is the highlight of the resort for sure, it’s just difficult for me to understand, you book 5 star and you get water temperature at full heat at 25-28 degrees and very little water pressure.
The housekeeping is extremely slow, but sometimes only getting to our room to be made up at 3-4pm.
The location is 5 star but everything else would be 3 star level
When you say staff can speak English, i wouldn’t say so. We used multiple times google translate to help us talk to staff that didn’t understand us at all.
Jaen
Stayed 5 nights in Jan 2026











































