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The Reef Playacar Beach Resort & Spa

3.5 star property
VIP Access

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Photo gallery for The Reef Playacar Beach Resort & Spa

Private beach, white sand, sun-loungers, beach umbrellas
Property video
Outdoor pool, pool umbrellas, pool loungers
Restaurant
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪3 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room with 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room with 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(157 reviews)
  • Garden view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • Garden view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

The Reef Playacar Beach Resort & Spa

Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach, a marina and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Playacar Beach Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with body wraps, Swedish massages or body scrubs at Ome
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the beach and the location
  • 5 minutes by foot from Playacar Beach and a 3-minute drive from Quinta Avenida
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Botticelli – On-site fine-dining restaurant.
Terraza Grill – On-site fine-dining restaurant. Open daily.
Chula Vista – On-site buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1013 reviews
Rating 8 - Good. 276 out of 1013 reviews
Rating 6 - Okay. 147 out of 1013 reviews
Rating 4 - Poor. 54 out of 1013 reviews
Rating 2 - Terrible. 58 out of 1013 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay good food good beach
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, friendly staff, nice vibe, beach was so amazing the whole property was clean and kept up not to mention the wild life. We so enjoyed our stay.
Sunrise what amazing site
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool and there was lots of room for everyone. We booked a couples massage and it was amazing!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit and can’t wait to come back!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Barbara Pearl

Liked: Cleanliness, amenities, property conditions & facilities
Went with family. Rooms and resort areas were clean. Food very good, staff friendly and helpful. Love the layout of the resort , easy access to everything.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Travis C.

Liked: Cleanliness, property conditions & facilities
was clean and nice location
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Helene

Liked: Cleanliness, amenities, property conditions & facilities
The beach is amazing. Staff is so welcoming. We very much enjoyed the buffet
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The resort was wonderful, beautiful and made us feel like family. The staff were all friendly and helpful. Rooms lovely, food amazing. Will definitely go again.
Main Pool
Swim up bar at night
Sitting area
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Aizon

Liked: Cleanliness, amenities, property conditions & facilities
Most beautiful resort, very safe secure and clean, the waiters and bartenders were so incredibly friendly and sweet. We would return just for them!
Walkway from the room to the pool, restaurant, and beach
Beach
Pool
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Denise

Liked: Cleanliness
Staff very friendly Food ok but a little repeatitive Not enough amenities for people with mobility issues
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Paula Marie

Liked: Amenities, property conditions & facilities
The staff were very friendly. The food was ok.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
We loved the jungle setting to the grounds, the beds were very comfortable, the buffet food was very good and varied pretty well every day. Excellent pools and access to the beach. Super friendly staff everywhere.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious rooms, with kind staff. The resort is smaller which makes it less busy and we liked that. The villa’s are surrounded by so much nature it makes a lovely break from the beach & sun, the boardwalks & waterfalls are beautiful-especially at night with all the twinkly lights. Food is pretty good, lots of variety and traditional Mexican options. I’d definitely recommend this resort.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

D

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the Reef Playacar were exceptional - very friendly, courteous and helpful. Special shout outs to Jesus (front desk), Santos (pool bartender) and Enoy (buffet) who made our trip great!
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Jose Miguel Urbina

The staff is amazing
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Christine Angela

Liked: Cleanliness, property conditions & facilities
The room was clean but basic and dated. Food wasn't the best but ok. Beautiful hotel grounds and beach.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Perfect !
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Tramaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
The entire resort is spotless and very well maintained, including the beach. Staff were friendly and helpful. Only complaint was that coffee/cappucinos in lobby bar was not free, but was in main restaurant which made no sense
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Corrine Mavis

Liked: Cleanliness
Rooms were nice. Staff was great. Amenities were good. Resort location was great. The only complaint was children playing in the hot tub. They also had drinks in the hot tub along with water toys.
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service
Need to update the room s
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Gregory

Liked: Cleanliness
Beautiful grounds
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Vessma Mary

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay, recommended
Stayed 4 nights in Jun 2025
Verified

2/10 Terrible

Eduardo

Liked: Cleanliness, staff & service
Disliked: Amenities
For the amount that you pay, the food was terrible, the constant noise, and the lack of amenities don’t make it worth it. This hotel has not improved since the first time we visited back in 2016.
Stayed 5 nights in Feb 2026