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The Reef Playacar Beach Resort & Spa

3.5 star property
VIP Access

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Photo gallery for The Reef Playacar Beach Resort & Spa

Private beach, white sand, sun-loungers, beach umbrellas
Property video
Restaurant
Outdoor pool, pool umbrellas, pool loungers
Interior entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Room Premium with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(151 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

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About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach, a marina and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Playacar Beach Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with facials, hot stone massages or reflexology at Ome
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the helpful staff and the beach
  • 5 minutes by foot from Playacar Beach and a 1-minute drive from Playacar Golf Club
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Botticelli – On-site fine-dining restaurant.
Terraza Grill – On-site fine-dining restaurant. Open daily.
Chula Vista – On-site buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.15 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 461 out of 1000 reviews
Rating 8 - Good. 277 out of 1000 reviews
Rating 6 - Okay. 144 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sonia

Stayed 7 nights in Oct 2025

8/10 Good

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!
Stayed 6 nights in Sep 2025

4/10 Poor

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
I’m not one to leave reviews, but I feel like it could benefit here extremely well.. My second time to Cancun. First was an absolute blast, figured this would be a similar experience. Restaurant was ALWAYS “full” even when I tried to make a reservation at 10am… Couldn’t make a reservation for the following day, had to be the day of. If using the A/C you’re light in your bathroom will leak. Yes. The bulb will drip water. Inside my room was EXCESSIVELY loud… Unbelievably. The room next door was SCREAMING at each other at all hours of the night. However most of the staff were incredible, housekeeping, bartenders. Would I recommend it? No.. Would I come back? Most likely not.. 4/10.
Stayed 9 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room a
Stayed 2 nights in Oct 2025

6/10 Okay

Sergio

Travelled with family
Disliked: Amenities
Eco hotel, nature around the rooms. In my opinion, not good food, buffet flavor average, not much variety. Sadly, not the same teeatment for hispanic guests than others..
Stayed 8 nights in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2025

8/10 Good

Sharilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Josephine

Liked: Staff & service
We found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.
Stayed 3 nights in Sep 2025

10/10 Excellent

MARIDETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice. Comfortable.
Stayed 3 nights in Sep 2025

8/10 Good

Oyuky

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Loved the hotel it was beautiful and so peaceful. The rooms were very clean. What I did not like about this hotel was the attitude of the staff, for example we asked the gentleman at bar in the lobby for 2 foam cups and spoons for our kids cereal, the face he made us left us speechless, made us feel so uncomfortable. Never the less we didn't do all inclusive because we weren't gonna be in the hotel so for us everything being clean and beautiful was worth it.
Stayed 2 nights in Sep 2025

4/10 Poor

Lindsay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
None of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant. Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed
Stayed 5 nights in Sep 2025

10/10 Excellent

Esly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room options are very good, very spacious and well air conditioned. Love the scenery. The beach view is amazing and the pools are cleaned and well kept.
Stayed 2 nights in Sep 2025

10/10 Excellent

Franz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable toda la gente y buenas habitaciones
Stayed 6 nights in Sep 2025

8/10 Good

Diana

Stayed 3 nights in Sep 2025

10/10 Excellent

ISABELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una experiencia marqvillosa tienen opcion para todos en comida la comida estuvo increible y el lugar muy hermoso y tranquilo para las personas que quieren mucha fiesta no lo recomiendo por que es mas tranquilo pero el staff tiene opciones de animación en el dia y tarde y en la noche la barra esta abierta hasta las 2 am en general todo el personal de el hotel 10/10 y el espacio y el lugar limpieza y en general 10/10 volveria 1000 veces mas alli
Stayed 5 nights in Aug 2025

10/10 Excellent

Nickson

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place and people!
Stayed 6 nights in Sep 2025

10/10 Excellent

Citlaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect just the animals a little scary but other than that perfect
Stayed 7 nights in Aug 2025

10/10 Excellent

kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the animals that roam the property
Stayed 1 night in Sep 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Valeria Anahi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach
Stayed 7 nights in Aug 2025

6/10 Okay

David Arturo Pereira

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are beautiful with a lot of wildlife and peaceful nature. We enjoyed the resort kitty Luna.We loved taking the yoga class in the mornings with such a great instructor. I would highly recommend putting coffee makers in the room. It's very disappointing when you're an early riser and need to wait till 6:30 for a cup of coffee. My other complaint is all the kids jumping and splashing pool water in your drinks in the adult swim up bar. Would recommend a pool area for kids. The food needs work along with the syrup water down drinks. Our recommendations to use more natural juice and not all the concentrated sugar juice. The gym needs alot of upgrades and would be nice if the ac worked.
Stayed 7 nights in Aug 2025

4/10 Poor

Jaycob Anthony, Lyons

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was never advised I needed to reserve dinner prior to arriving to the property. Was told I had no option but the buffet. The food was absolutely terrible both dinner and breakfast. Had staff come in my room 2 times unannounced because I was not provided a DND sign. All bars expect for 1 close at 7pm which seems very early. Water in the shower smelled like sewer and never got even like warm. Overall I can see why there was a special price for this resort. Will not be back.
Stayed 1 night in Sep 2025

8/10 Good

Brisent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the experience was satisfactory, with the exception of the shore, which was heavily covered in seaweed due to the prevailing season.
Stayed 7 nights in Aug 2025

10/10 Excellent

Nathaly Valentina Haro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Aug 2025

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and made sure needs were met. The inclusive mea
Stayed 5 nights in Aug 2025