See all properties

The Reef Playacar Beach Resort & Spa

3.5 star property

Choose dates to view prices

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Sauna, body treatments, hot stone massages, deep-tissue massages
In-room safe, desk, blackout curtains, iron/ironing board
Sauna, body treatments, hot stone massages, deep-tissue massages
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪3 min walk‬
  • Playacar Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, pool umbrellas, pool loungers

The Reef Coco Beach Resort & Spa- Optional All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.0 out of 5, Very good, (1006)
The price is €137
for 1 room
includes taxes & fees
16 Jun - 17 Jun
The Reef Coco Beach Resort & Spa- Optional All Inclusive

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach, a marina and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Playacar Beach Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with body treatments, Swedish massages or body wraps at Ome
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the beach and the helpful staff
  • 5 minutes by foot from Playacar Beach and a 3-minute drive from Quinta Avenida
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Botticelli – On-site fine-dining restaurant.
Terraza Grill – On-site fine-dining restaurant. Open daily.
Chula Vista – On-site buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.94 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1003 reviews
Rating 8 - Good. 285 out of 1003 reviews
Rating 6 - Okay. 155 out of 1003 reviews
Rating 4 - Poor. 67 out of 1003 reviews
Rating 2 - Terrible. 64 out of 1003 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist was not friendly or accommodating. Very rude and loud, talking over me. He made a threatening comment more than once. Will not stay at any Reef properties again!
Stayed 5 nights in Feb 2025

6/10 Okay

Nataliia

Travelled with partner
Liked: Cleanliness
Nice clean beach. Food not so good, not a lot of fruit, almost no seafood.
Stayed 6 nights in Feb 2025

6/10 Okay

Laura

Stayed 7 nights in Feb 2025

10/10 Excellent

Tsvetelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel, great contrasts with their green areas and the hotel. Private beach- the food is good, they do have buffet and only 2 dining restaurants(the Italian restaurant is great) I will recommend to try another one from the city or sister hotel. The option for bookings tours in the agency is not a good service so I recommend to review in advance and have all the questions ready as some of them are priced for what include. Overall great hotel and staff
Stayed 7 nights in Feb 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice

Really nice hotel/resort. A couple of issues that were fixed quickly. The food is good but not sensational. Very relaxing, and a very friendly and helpful staff.
Stayed 5 nights in Feb 2025

10/10 Excellent

Miran

Stayed 7 nights in Feb 2025

10/10 Excellent

Sheena Grace

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful! Beautiful walk ways through jungle setting. Lots of trees, plants, and vine, it really felt lush and tropical. This increased the amount of animals the kids were able to see during our stay which was a bonus! I like the size of the property, easy to get to the pool, beach, food and as a family you know you are always back and forth multiple times and it was very convenient!
Stayed 7 nights in Feb 2025

8/10 Good

YANA, Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 8 nights in Feb 2025

10/10 Excellent

greg

Stayed 5 nights in Feb 2025

8/10 Good

Ryan Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a bit small. Not many activities. Rooms are not very nice but the grounds are beautiful with nice water features staff was good and helpful.
Stayed 8 nights in Jan 2025

10/10 Excellent

Dr. Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to read this review to the end. We came to this resort a few years ago and was not impressed with the food, the staff seemed aloof, and the dining area seemed in need of repair. So….it seems silly that we would return😜. We decided to take a chance because we were going to be traveling with a larger group and wanted to make it an economical trip for everyone. However, because I had been there before I wasn’t really excited. Imagine my surprise just a couple years later, when this vacation so exceeded my expectations! The resort was very clean and I’m picky when it comes to cleanliness, the food was wonderful however, I like more authentic food (they did have American choices if you are a picky eater), they made every repair that was needed and so many great updates (make sure to bring a mug to fill with water. They have added so many fresh water stations throughout the resort. Such a great addition!) and the staff was amazing and so accommodating! I absolutely loved them all! It’s a smaller resort so they get to know you and even your every drink choice! The diving instructor even remembered my hubby from a couple years ago!! The only suggestion I have is that the lunch buffet be improved slightly (however, their is a little snack shack that is good and we did for lunch) We will be back!!
Stayed 5 nights in Feb 2025

8/10 Good

BELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this resort. They could really improve their food for dinner but it was beautiful, clean and staff was great
Stayed 7 nights in Jan 2025

8/10 Good

Sally Irene

Stayed 10 nights in Jan 2025

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Jill Lorraine

Stayed 10 nights in Jan 2025

8/10 Good

Lindsay Leeann

Travelled with family
Liked: Cleanliness
We loved the property itself. It was quiet and very unique. It was very clean and staff were lovely. The reason for a lower review is that there was no self serve areas for drinks(pop) or coffee and you even had to be served at the snack bar. You had to go and order pop and coffee and really you were only able to get a coffee at meal time when the restaurant was open or you had to pay in the front lobby, which I thought was a little absurd.
Stayed 10 nights in Jan 2025

10/10 Excellent

Akos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel grounds, it's like staying in a jungle. Cute agoutis (local rodents) running around. At the time of our visit it had the best beach among the neighbouring resorts. All the other hotels had ugly sandbags everywhere to prevent the sand erosion. The resort has 2 other properties in Playa del Carmen, there are free shuttles all day long, definitely worth a visit, altough the beach is not as nice (many small boats spoil the view). This hotel is in a very secure gated district with restricted access, altough the beach vendors selling crappy sunglasses and vapes somehow can get in... There are some convenience shops a few minutes walk away. If you are into jogging, the main road around the whole gated area is 5.7km/3.5mi long. Rooms are serviced each day with fresh towels, beds are made, mini bar refilled. (Top tip: if you want extra beers, leave a note with a few $) The buffet meals were variable enough during our 10 days, never had the feeling that we're eating the same foods. We booked all inclusive premium so we could swap our buffet dinner to the other 2 restaurants on site. One is Mexican local cuisine, the other is Italian. We had some rainy days, you can get a free umbrella from the reception desk. Another tip: before breakfast reserve some sunbeds by putting down your towels, otherwise they could be gone by the time you want to go to the beach.
Stayed 10 nights in Jan 2025

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Ana Rogelia

Liked: Staff & service, property conditions & facilities
I liked the hotel but not the food at all.
Stayed 3 nights in Jan 2025

8/10 Good

John, St. Cloud

Stayed 3 nights in Jan 2025

10/10 Excellent

ianne

Stayed 5 nights in Oct 2024

8/10 Good

PETRA Joan

Travelled with partner
Liked: Cleanliness, staff & service
The swim up bar was often crowded with children & their blender drinks & their rowdiness.The Kids Club needs it's own pool area?
Stayed 21 nights in Jan 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the tropical forest feel, and that it's a smaller property so it wasn't crowded.
Stayed 7 nights in Jan 2025