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The Reef Playacar Beach Resort & Spa

3.5 star property
VIP Access

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Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Exterior
Garden
Private beach, white sand, sun-loungers, beach umbrellas
Sauna, body treatments, hot stone massages, deep-tissue massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Housekeeping

Explore the area

View in a map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Room Premium with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(147 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

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About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playa del Carmen Maritime Terminal
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach, a marina and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Playacar Beach Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mayan Ruins of Playacar. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, body treatments or facials at Ome
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the helpful staff and the beach
  • Just a 3-minute drive from Playa del Carmen Maritime Terminal and a few minutes from Quinta Avenida
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Botticelli – On-site fine-dining restaurant.
Terraza Grill – On-site fine-dining restaurant. Open daily.
Chula Vista – On-site buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 464 out of 1012 reviews
Rating 8 - Good. 283 out of 1012 reviews
Rating 6 - Okay. 144 out of 1012 reviews
Rating 4 - Poor. 58 out of 1012 reviews
Rating 2 - Terrible. 63 out of 1012 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

David Arturo Pereira

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are beautiful with a lot of wildlife and peaceful nature. We enjoyed the resort kitty Luna.We loved taking the yoga class in the mornings with such a great instructor. I would highly recommend putting coffee makers in the room. It's very disappointing when you're an early riser and need to wait till 6:30 for a cup of coffee. My other complaint is all the kids jumping and splashing pool water in your drinks in the adult swim up bar. Would recommend a pool area for kids. The food needs work along with the syrup water down drinks. Our recommendations to use more natural juice and not all the concentrated sugar juice. The gym needs alot of upgrades and would be nice if the ac worked.
Stayed 7 nights in Aug 2025

4/10 Poor

Jaycob Anthony, Lyons

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was never advised I needed to reserve dinner prior to arriving to the property. Was told I had no option but the buffet. The food was absolutely terrible both dinner and breakfast. Had staff come in my room 2 times unannounced because I was not provided a DND sign. All bars expect for 1 close at 7pm which seems very early. Water in the shower smelled like sewer and never got even like warm. Overall I can see why there was a special price for this resort. Will not be back.
Stayed 1 night in Sep 2025

8/10 Good

Brisent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the experience was satisfactory, with the exception of the shore, which was heavily covered in seaweed due to the prevailing season.
Stayed 7 nights in Aug 2025

10/10 Excellent

Nathaly Valentina Haro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Aug 2025

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and made sure needs were met. The inclusive mea
Stayed 5 nights in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Limited food option Bed Comfort excellent
Stayed 3 nights in Aug 2025

10/10 Excellent

Nayelis

Stayed 2 nights in May 2025

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and intimate feeling. Natural location with lots of beautiful landscaping.
Stayed 6 nights in Jul 2025

8/10 Good

Maria Fernanda, Wilmington

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

6/10 Okay

Gloria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.
Stayed 1 night in Jul 2025

6/10 Okay

Ana De

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is stunning—lush greenery surrounds the buildings, creating a serene, jungle-like atmosphere that feels wonderfully remote. Our room was spacious enough to comfortably accommodate our family of four. Now, onto the drawbacks. The hotel’s location isn’t the most convenient. It’s tucked inside a gated community, and getting to town (about 1.5 miles away) isn’t easy. You’re left with two options: walk in the heat or pay a steep fee of 300 pesos (roughly $16 USD) for a one-way ride. We opted for the non-member all-inclusive plan, which came with some frustrating limitations. Bars for non-members close at 6 p.m., and after that, only member-exclusive bars remain open. That means no access to even a soda after 6 p.m.—a major letdown. The buffet food was forgettable, and the service was noticeably understaffed. It took 10 to 15 minutes just to get our drinks, with only one server assigned to each section of 10 to 15 tables. It felt chaotic and poorly managed. We won't be staying in this hotel again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Martin

Stayed 2 nights in Aug 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Mice and clean on the beach
Stayed 1 night in Jul 2025

10/10 Excellent

Ricardo

Stayed 4 nights in Jul 2025

6/10 Okay

Roberto Ramirez

Stayed 5 nights in Jul 2025

10/10 Excellent

LUIS ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 5 nights in Jul 2025

8/10 Good

Marco Antonio, Lynwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef is located in a gated community making it a very safe and beautiful place, even to walk in the night outside. The great staff and very clean facilities, awesome pools. Unfortunately I was not able to enjoy the beach, as this time of the year tit is full of sargassum. Also, they were doing some loud remodeling next to our room for a couple of days. One thing to look out for when making reservations, make sure the all-inclusive is part of what you are paying for. I though when Expedia puts in the description 'all-inclusive' it came with the price, but I was never given the option to select it, so I only got the room. At the Reef I was not offered that option either. Other than that, a great place to stay.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reef Vacation 7-11-25

It was awesome trip to Cancun specifically Playa del Carmen .Hotel was good not great Shower was cold mostvof the times and somebstuff had normal wear and tear. The Jungle view was Awesome Trees everywhere all types and some marsipuals walking the gardens The Buffet was Great at Chula Vista Breakfast we had many choices from eggs to mexican dishes and chilaquiles and were Delicious with the Salsas on top Tables Poolside make you feel rrally on Vacation. Swimming pools were nice and access to beach was delightful The club upstairs on Fridays was Totally kool with color coded headphones coordinated to the 3 DJs that are playing The Virtual Club is different but awesome experience and the bar tender was quick im making the drinks which help keep the flow moving .The Late Night Snack Bar hit the spot at 1:00 am tacos of fajitas de carne were recommended Alexis the gentleman was a pleasure to talk too and a Good Worker.... Liked thr place and will be returning in the future Thanks Reef Staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Kyndra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. It was nice and quiet. All the staff was friendly. We had no issues with our room or getting the assistance we needed.
Stayed 5 nights in Jul 2025

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Ok so if your intention is to do all inclusive and dine and drink here i guess its ok. But the food isnt the best let me tell you. If you want to eat anything outside of the resort its like a 30 min walk into town or a taxi ride. The staff isnt the most helpful but we encountered that type of vibe from locals all over playa del carmen. Maybe its a culture thing or an "annoying tourist " attitude. The beach is unswimable right now due to the sargassum thats all over the beaches its CRAZY. We were one of the few who had pink bracelets that marked us as "room onky" guests. The all inclusive foolks wear blue or gold. We were offered to attend a time share presentation in exhange for access to all inclusive for 24 hrs and massages. It was hard to walk put of that meeting and had to dodge 3 people before we were let go so beware of that also.
Stayed 4 nights in Jul 2025

10/10 Excellent

neilyn

Stayed 5 nights in Jul 2025

8/10 Good

Shady, Parker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.
Stayed 3 nights in Jul 2025

10/10 Excellent

Naomie

Stayed 3 nights in Jul 2025

4/10 Poor

Joel Robert, Edmond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food was very poor quality. The beach was covered with seaweed. The smell was like rotten eggs and they water was chocolate brown. The service and facilities were very nice though. We traveled to Cozumel and stayed there so we could get into the water.
Stayed 5 nights in Jul 2025

8/10 Good

Dante

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties gardens and landscaping is so beautiful and very well maintained.
Stayed 5 nights in Jul 2025