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Aparthotel

Whales Bay Hotel

4.0 star property

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Photo gallery for Whales Bay Hotel

Terrace/patio
Penthouse, 2 Bedrooms (4 Adults + 2 Children) | Living area | LED TV
Reception
Seasonal outdoor pool, open 9:00 AM to 10:30 PM, pool loungers
Couples treatment room(s), hot tub, massages

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Gym
  • Pool
  • Spa
  • Kitchen
  • Laundry
  • Parking included

Explore the area

View in a map
Canada do Terreiro, São Vicente Ferreir, Ponta Delgada, 9545-520
  • Batalha Golf Course
    ‪9 min drive‬
  • Ponta Delgada Harbour
    ‪15 min drive‬
  • Ponta Delgada City Gates
    ‪15 min drive‬
  • Ponta Delgada (PDL-Joao Paulo II)
    ‪15 min drive‬

Room options

View all photos for Penthouse, 2 Bedrooms (4 Adults + 2 Children)

Penthouse, 2 Bedrooms (4 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout curtains

Penthouse, 2 Bedrooms (4 Adults + 2 Children)

  • 149 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 Adults + 2 Children)

Apartment, 2 Bedrooms (4 Adults + 2 Children) | Extra beds

Apartment, 2 Bedrooms (4 Adults + 2 Children)

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom (2 Adults + 2 Children)

Apartment, 1 Bedroom (2 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout curtains

Apartment, 1 Bedroom (2 Adults + 2 Children)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

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About this property

Whales Bay Hotel

Family-friendly aparthotel with full-service spa and health club
Along with a full-service spa, this aparthotel has a health club and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool and concierge services are on-site. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. Conveniences include a sofa bed and a sitting area, and guests will appreciate thoughtful touches, such as an espresso maker and bathrobes. Limited housekeeping is available.
Whales Bay Hotel offers 15 air-conditioned accommodations with espresso makers and a safe. Rooms open to lanais. This individually furnished accommodation has separate sitting areas and includes double sofa beds. LED televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Ponta Delgada aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a health club, a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wet Zone has 1 treatment room. Services include massages. The spa is equipped with a hot tub. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Whales Bay Hotel. During your stay, you're just a quick walk from São Vicente Ferreira Natural Pools. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This upmarket aparthotel has 15 apartments over 3 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a lanai and a sofa bed
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to massages at Wet Zone
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and mini golf
  • 9 minutes by car from Batalha Golf Course and 12 minutes from Antonio Borges Garden
Whales Bay Hotel offers its guests a full-service spa, a health club, and a steam room. Public spaces have free WiFi. A seasonal outdoor pool, spa services, and a terrace are also featured at the family-friendly Whales Bay Hotel. Free self parking is available. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Ponta Delgada aparthotel.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Couples treatment rooms
  • Full-service spa
  • Hot tub
  • Massage
  • Pool loungers
  • Seasonal outdoor pool
  • Steam room
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children's games
  • Free cot
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Mixer
  • Toaster
  • Toaster oven

Dining

  • Champagne service

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • LED TV with cable channels
  • TV in common areas

Outdoor areas

  • Garden
  • Lanai
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Guidebooks
  • Housekeeping (limited availability)
  • Limited-hour front desk
  • Luggage storage
  • Mobile key entry
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade
  • Near the sea

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Health club
  • Mini golf
  • Shopping
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 15 units
  • 3 floors
  • Bicycle rentals
  • Garden
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Public bath
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 May and close on 31 October.
  • Pool access available from 9:00 AM to 10:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Whales Bay Hotel Ponta Delgada
Whales Bay Ponta Delgada
Whales Bay Hotel Aparthotel
Whales Bay Hotel Ponta Delgada
Whales Bay Hotel Aparthotel Ponta Delgada

Whales Bay Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 85 out of 105 reviews
Rating 8 - Good. 14 out of 105 reviews
Rating 6 - Okay. 3 out of 105 reviews
Rating 4 - Poor. 3 out of 105 reviews
Rating 2 - Terrible. 0 out of 105 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay there. So quiet and clean. The staff was so friendly. Would recommend this to anyone!
Stayed 3 nights in May 2025

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were thrilled with this property for a family of four. The views from the penthouse apartment were incredible. Lots of space, super clean and anything you could need was in the apartment. You need a rental car for this area but it was so peaceful and scenic. Incredible walking trails right outside the complex. We enjoyed the spa amenities and pool every night! I would highly recommend Whales Bay!
Stayed 6 nights in Apr 2025

10/10 Excellent

Ion

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and its amenities were great and everything was very clean. Parking was easy. All the staff were super friendly and communication was always quick and easy with them, before and during the stay. We had casually mentioned to one of them that we were on anniversary, and our last day they sent a gift basket for us as a surprise! Would definitely stay here again.
Stayed 6 nights in Sep 2024

8/10 Good

Mariana

Liked: Property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
We had the penthouse room 301 and it was fantastic. It was modern, open, clean and bright with ample space. The view was fantastic. The staff were very helpful and accommodating. There are only a couple of walkable food options, but it was worth it. Highly recommend.
Stayed 7 nights in Sep 2024

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Aug 2024

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. I was contacted the night before asking what time we would be checking in. It was agreed that we could check in after 1pm. When arrived at 3pm, the lady at reception said that the check in was from 4pm only. So we didn’t feel very welcome and it took ages to check us in as the lady wasn’t sure if our room was ready or not.
Stayed 2 nights in Aug 2024

10/10 Excellent

madiha

Liked: Cleanliness, property conditions & facilities
Absolutely the best stay we had in Portugal!
Stayed 4 nights in Aug 2024

10/10 Excellent

Chad

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Lovely pool and nice apartment suite
Stayed 1 night in Aug 2024

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Emanuel

Travelled with family
Liked: Cleanliness

Great Grounds/Poor customer support

Though the hotel grounds and apartments were lovely and clean, we didn't feel comfortable or welcomed. At one point were accussed of sharing the hotel pool/hot tub with outside guests and it was not the case at all. Instead of being asked first if it was the ase, it was just assumed without looking at cameras or seeing it for themselves. For that reason we definitely won't use this hotel again. It left a bad taste for us.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ana C

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property for families. An easy 20 minute drive from the airport, it’s located in a small village. Spacious, clean and modern apartments with a great pool. We loved it!
Stayed 5 nights in Jul 2024

10/10 Excellent

Laura

Travelled with family

What an amazing Hotel

From booking to check out the hotel staff were friendly and helpful with all questions. The hotel was clean and so many amazing things to do.
Stayed 1 night in Jul 2024

10/10 Excellent

ELVIN

Travelled with family
Liked: Cleanliness, room comfort

Excellent

Stayed 9 nights in Jul 2024

8/10 Good

Laurent

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Jun 2024

10/10 Excellent

Laurence

Liked: Cleanliness, room comfort
Appartements spacieux, calme. Joli parc, piscine à débordement. Mon mari a trouvé le matelas moyennement confortable, mais il a des problèmes de dos. Le réceptionniste prend le temps de répondre à toute nos questions
Stayed 4 nights in Jun 2024

10/10 Excellent

Rime

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful & affordable hotel, nice staff, very clean and calm environment
Stayed 1 night in Jun 2024

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Pep

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

vahap

Liked: Cleanliness, property conditions & facilities
Clean and quite
Stayed 6 nights in May 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel with a beautiful backdrop in a quiet local neighborhood. The hotel is gated, so it feels safe, and there is plenty of parking. The staff was wonferful - always willing to help any way they could, however the desk is not staffed 24/7, so getting a hold of someone wasnt always possible. The room was spacious and well stocked, however not the most updated/new (coffee maker leaked water, microwave door stuck, ice cune tray was broken, sliding glass door to patio was very hard to open). The property had a lovely view and a nice infinity-style pool, however the other "amenities" were minimal. The gym was very small and some of the machines did not work, there was not an on-site spa as mentioned, and the hot tub and sauna were not working at the time. The only "extra" that was really available was the steam room type area. Overall, the location, view, and staff were lovely (very quiet area without much around - but there is a mercado, gas station, and a couple small local restaurants; not walkable. Ocean views walkable from hotel). The room was certainly sufficient but could use a few upgrades and the amenities were definately lacking compared to what was advertised. All that being said, our experience at Whale's Bay was good and we would stay there again - decent value for the money.
Stayed 5 nights in May 2024

10/10 Excellent

Douglas Vernon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Not crowded like Ponta Delgada. Is in a residential area, with a 2 minute walk to the shoreline. Nice area to walk along shore, a small ocean bay with a swimming within a 10 minute walk. Stayed on the second floor, they advertise you dont have a ocean view, but ocean was viewable as well a shore line to the west. Very clean, modern and quiet.
Stayed 5 nights in Apr 2024

10/10 Excellent

Vignesh Parakkalam

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People are nice
Stayed 8 nights in Mar 2024

10/10 Excellent

Vadym

Liked: Cleanliness, room comfort

Perfect stay

The stay at this gotelnwss great. It’s locatrd near the beach, view from an apparent was incredible. There are all kitchen amenities that you wull need.
Stayed 9 nights in Oct 2023