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Neptune, an Ash Hotel

3.5 star property
VIP Access

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Photo gallery for Neptune, an Ash Hotel

Property entrance
2 bars/lounges, karaoke bar, cocktail bar
Staircase
2 bars/lounges, karaoke bar, cocktail bar
The Gang Room, Two Queen Beds | Premium bedding, pillow-top beds, minibar, individually decorated

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Amica Mutual Pavilion
    ‪1 min walk‬
  • Rhode Island Convention Center
    ‪2 min walk‬
  • Brown University
    ‪19 min walk‬
  • Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The Mates Room, One Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Single Bunk Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Bunk Beds

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillow-top beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Neptune, an Ash Hotel

Hotel with bars, steps from Rhode Island Convention Center
Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and ATM/banking services.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. This individually decorated and furnished accommodation includes desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Amica Mutual Pavilion. Free WiFi in public areas, 2 bars and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a meal at the coffee shop or drinks at the cocktail bar
  • Breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and an ATM
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Rhode Island Convention Center and Amica Mutual Pavilion
  • Dogs welcome free of charge
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to noon.
The Dean Bar – On-site cocktail bar.
The Boombox – On-site karaoke bar. Open selected days.
Bolt Coffee – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 469 out of 1001 reviews
Rating 8 - Good. 269 out of 1001 reviews
Rating 6 - Okay. 139 out of 1001 reviews
Rating 4 - Poor. 82 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

YOUNGKI, Valley Village

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Dean Hotel is one of the few that will still offer to clean and straighten up you room daily. I did not necessarily need that, but I am thankful that it was offered. And, it was a pleasantly different place to stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness
Great property. Wish the cafe was open, but it was still amazing. Super room. Nice bedding. Great furniture. Wonderfully attentive staff
Stayed 1 night in May 2025

2/10 Terrible

Rachel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2025

6/10 Okay

Jane

Liked: Staff & service
The room was spartan, no closet or bureau. Two hooks held 3 hangers each. No refrigerator. The only wastebasket was a little one in the bathroom. Until the maid changed the linens on the 3d morning of our stay, the was a smell of urine. The shower had a curtain that billowed into the stall, but there was a rain shower head, lots of pressure and hot water. Our first 2 nights, we had only bath towels. Hand towels came when we had maid service. The bed was very comfortable, as were the pillows. We have to apply to the City for a parking refund as there were no spots available in the lot next to the hotel after we paid. We had to pay for that lot and the nearby structure as a result.
Stayed 4 nights in May 2025

2/10 Terrible

Andrea

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My car got broken into in the parking lot where a bouncer stands outside of the hotel until 1am and they told me it’s not their lot wnd basically oh well
Stayed 1 night in May 2025

10/10 Excellent

Denise

Stayed 1 night in May 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hip Old School Boutique Hotel

I've stayed at this hotel at this hotel about a dozen times and always enjoy this quirky hotel.
Stayed 4 nights in May 2025

8/10 Good

Deirdre

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy transportation and cutw hotel but thats it, and the staff was nice and awesome experience but i wouldn’t stay again, room was very cramped and small
Stayed 3 nights in May 2025

6/10 Okay

Terri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really quaint hotel. Would have loved more amenities, like a closet and fridge
Stayed 1 night in May 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool boutique hotel. My only complaint was the Saturday night noise below my daughters room, coming from the downstairs bar, the Boombox.
Stayed 2 nights in May 2025

10/10 Excellent

Tyler

Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Peter

Stayed 1 night in Apr 2025

6/10 Okay

Lucas

Stayed 4 nights in May 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
While the staff was pleasant and the overall building was nice, we were not told ahead of time that the air conditioning wasn’t working. Our room was quite hot. The staff did provide a fan; however, we elected to not stay our two nights booked because of this. Additionally, the coffee bar advertised was not operational. This was a driving factor for our booking, so that was disappointing.
Stayed 2 nights in May 2025

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was my daughter’s room was above Boombox and very loud Saturday night.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great bed and lodgings but their cafe was closed at the time of my stay
Stayed 4 nights in Apr 2025

8/10 Good

Marion

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025