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Neptune, an Ash Hotel

Property class: 3.5
VIP Access

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Photo gallery for Neptune, an Ash Hotel

Property entrance
Interior detail
Restaurant
The Guardian Suite, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Johnson and Wales University
    ‪3 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Single Bunk Beds

View all photos for The Mates Room, One Queen Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Mates Room, One Queen Bed

7.0 out of 10
Good
(22 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillow-top beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The King Room, One King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The Guardian Suite, One King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The King Room, One King Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The King Room, One King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Neptune, an Ash Hotel

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a conference centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and conference space.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Amica Mutual Pavilion. Free WiFi in public areas, 2 bars and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and 2 bars/lounges
  • Breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a business centre, 4 meeting rooms and a conference centre
  • Guests have great things to say about the location and the helpful staff
  • Steps from Amica Mutual Pavilion and Rhode Island Convention Center
  • Dogs welcome free of charge
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre, 4 meeting rooms, and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 3500 square feet (325 square metres) and includes a conference centre. The business-friendly Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:30 AM to 12:30 PM.
Neptune Bar – On-site cocktail bar.
The Boombox – On-site karaoke bar. Open selected days.
Memere's – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Lobby café – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Uncovered parking on site (USD 38.75 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 12:30 PM for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby café
  • Memere's
  • Neptune Bar
  • The Boombox

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (3,500 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Uncovered self-parking fee: USD 38.75 per day (in/out privileges)
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1001 reviews
Rating 8 - Good. 244 out of 1001 reviews
Rating 6 - Okay. 135 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 41 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location can't be beat and the young man who checked me in was incredible personable and helpful. The room itself was fine, but I could hear my neighbor's TV, as well as the maids knocking on doors in the morning. The lighting in the bathroom is also not great for doing your makeup. But the bed was super comfy, the room was clean, and I loved that there's a karaoke bar!
Stayed 2 nights in Jan 2026

10/10 Excellent

Alisha

Stayed 2 nights in Dec 2025

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Kay was the wonder women of this hotel. I arrived sick and she sent me a tray to my room, with tea and honey. The staff were wonderful. The location and rooms were so modern and comfortable. Recommend this as best Providence stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Todd

Liked: Cleanliness
Disliked: Amenities
The location was ideal for my stay
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Staff and clean rooms.
Stayed 1 night in Dec 2025

10/10 Excellent

Anabel

Stayed 5 nights in Dec 2025

8/10 Good

Sean

Stayed 2 nights in Dec 2025

10/10 Excellent

Durosinni

Stayed 3 nights in Dec 2025

10/10 Excellent

Nawal

Liked: Cleanliness, property conditions & facilities
nice room and very friendly and helpful staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great coffee in the morning!
Stayed 3 nights in Dec 2025

10/10 Excellent

Lauren

Stayed 1 night in Dec 2025

10/10 Excellent

Marc

Stayed 1 night in Jan 2026

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the bar in the hotel and the location.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kristin, Gardiner

Stayed 1 night in Dec 2025

10/10 Excellent

david

Stayed 1 night in Dec 2025

10/10 Excellent

Juana

Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Dec 2025

10/10 Excellent

Ernesto

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes. Very nice place
Stayed 1 night in Dec 2025

10/10 Excellent

Allie

Stayed 1 night in Dec 2025

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities
They didn't have breakfast. I guess it was because it was Christmas morning.
Stayed 1 night in Dec 2025

6/10 Okay

April

Liked: Staff & service
Disliked: Amenities
The bar was not open. No long mirror in the room. No coffee in the room. Bathroom extremely small. However the staff was friendly
Stayed 8 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Dec 2025

10/10 Excellent

Antonella

Stayed 1 night in Oct 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

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